CTM vs. Fireflies.ai

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
• Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
• Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
• Cost is well worth what you get from the software.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can get pricy.
• More complex integrations may need professional services.
• No push notifications for incoming SMS on mobile app (non agent).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Would love to see the formatting of the summary when I download it look better. The headers are usually far too large and I end up reformatting each summary into my preferred format, layout font, etc. If there’s a way for me to preload, what my preferences are, that would be fantastic so I get a fully complete document without having to do much manipulation after the fact.
• I have my settings, correct but Fireflies.ai doesn’t always attend every Zoom meeting or every teams meeting. It does about 90% of the time, but there is a 10% failure rate which causes us a huge problem for me.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Given that I work in sales, it is one of the must have tools for the sales team. It helps us understand and review our calls anytime, anywhere. Access to the recording is easy for sales agent as well the team. Summary and transcription saves the time and manual work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Fireflies.ai is made for meetings — that’s its main function — so it doesn’t include fancy features like video editing. If you need to record a podcast, it’s better to use Descript. Google Cloud is a good choice if you already have an audio file and need a very detailed transcription. Fireflies not only helps with transcription, but also with summarization and distribution. So while all three tools offer similar features, if you need a meeting copilot, Fireflies performs better.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Fits nicely into the % of budget dedicated to Analytics
• CallTrackingMetrics is our system of truth for source of calls for Local Service business
• CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The cost is very affordable and getting ROI for it happens within the first meeting.
• My clients appreciate the quick turn on having an action plan in place for them.
• I like having a catalog of meetings I can reference to see the client improvements.