Capterra vs. TrustRadius for Buyers

Capterra is best suited for anyone, from business owners looking to upgrade new system software at work to someone looking for reliable internet security at home, Capterra will assist in your decision. It may be less appropriate for anything outside of software, I.E. Medical advice. But if you need help with choosing products for your small business management, this is it.

Incentivized

Well suited: For a company or organization that knows what they need to solve problems or optimize processes. TrustRadius for Buyers is ideal as you can check out categories and alternatives and read super-specific reviews that apply to your use case. Less appropriate: If you are unsure what you're trying to accomplish or the area/function to optimize with software, you can be overwhelmed with the vast offer of reviews because you don't know where to look.

Incentivized

• They list the cost of the product in the review, and that is something we all want to know up front.
• You can find comparisons. Maybe the product you want is out of your price range, well they show you the next best thing.
• Some products also highlight a list of features.

Incentivized

• [The] overall rating helps to filter a low rated software without wasting time [and] the user can research high rated software products for making a purchase.
• The pros and cons can be viewed for every software, which speeds up the [research] on the key points of [the] user experience [of] the software.
• [The] features scorecard helps to see how effectively the software's features [are] helping the user.
• [The] alternatives features help the user to see other competitive software or platforms, which provide a solution for the user.

Incentivized

• It's not so clear when product reviews are being sponsored
• You can offer more sorting options like by price or number of reviews
• Sometimes I wonder if reviews are sponsored by the organization. If that's the case perhaps make it more clear. People would like to know if the review is potentially biased.

Incentivized

• Sorting of the default view of reviews since the initial reviews can play a big role in decisions.
• More visibility into what went into certain product's score for the rating it has.
• Help secure great deals on the softwares for which reviews are available.

Incentivized

since
it is a page that provides data although very long to read are specific and
technical as they are, data of people who have used or use the program you may
need for the company, and help us solve a problem, without the need to hire
external consultants or expensive programs, saving us money in the company

Incentivized

very useful

TrustRadius for Buyers is very easy to use. The layout is simple and not intimidating. Some review sites are intimidating because the information seems to be all over the place but TrustRadius is very organized which helped me to seamlessly move between reviews and products

Incentivized

I cannot give a low rating because I have not used support for TrustRadius for Buyers.

Incentivized

I did not use implementation...

Incentivized

Very well. It is a lot more niche and bespoke to what we need and are looking for. Trustpilot is very broad and not focused on the digital industries so the results were vague and not constructive to us making decisions. Often Trustpilot reviews were weak in fulling assessing positives and negatives, and was only used to critique customer service of platforms.

While G2 and Capterra cover a wider range of categories, TrustRadius focuses specifically on business technology solutions. TrustRadius is known for its emphasis on verifying user reviews and providing in-depth insights. Their user base consists of professionals and decision-makers, making it a valuable resource for trustworthy and detailed feedback. G2 and Capterra offer broader market coverage and a wide range of products. I personally do not prioritize any specific platform. Wherever I find detailed information, I use it.

Incentivized

• It has saved me thousands of dollars in software by helping me find the right software for me
• It also saves me lots of hours in research time
• It takes away some of the overwhelm as it lessens the number of options for me

Incentivized

• It's had a positive impact in helping us be confident in the selections we make
• It's also had a positive impact in opening us up to other products/offerings we would not have known about
• It's further allowed us to have deeper conversations with vendors about potential pitfalls we would not have known about otherwise

Incentivized