TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CARTO

    Score9 out of 10
    N/ACarto (formerly CartoDB) in Brooklyn, New York offers their location intelligence solution.N/A

    Podium

    Score7 out of 10
    N/APodium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.N/A
    Pricing
    CARTOPodium
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CARTOPodium
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CARTOPodium
    Considered Both Products
    CARTO
    No answer on this topic
    Podium
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    58%
    Would buy again
    19 Answers
    Delivers good value for the price
    No answers on this topic
    58%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    No answers on this topic
    64%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    52%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    59%
    Implementation went as expected
    17 Answers
    Best Alternatives
    CARTOPodium
    Small Businesses
    ArcGIS
    Score7.8 out of 10
    Affinity CRM
    Score9.2 out of 10
    Medium-sized Companies
    ArcGIS
    Score7.8 out of 10
    Hunter
    Score7.8 out of 10
    Enterprises
    ArcGIS
    Score7.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CARTOPodium
    Likelihood to Recommend
    8.1
    (4 ratings)
    6.9
    (43 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (13 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    CARTOPodium
    Likelihood to Recommend
    CARTO
    CartoDB is great for generating geographic visualizations of data where the geographies are well-defined. It would be great for analysts to develop visualizations of data with spatial elements. That being said, the software is limited if you want to do any real data munging or analysis, as it can be cumbersome to use and there isn't a great interface for actually saving the results of different manipulations (you can save it as a new file, but it's hard to do version control, etc.). I would recommend preparing the data outside of CartoDB and only using the tool for visualization once the data is well prepared.
    Incentivized
    Read full review
    Podium
    Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
    Incentivized
    Read full review
    Pros
    CARTO
    • It is amazing at allowing control of the visualizations. It takes a little bit to get used to but the combination of full SQL queries and CSS-like styling is very powerful.
    • The services are built on a robust stack of open source software. I was able to build a standalone instance of CartoDB relatively easily (after some research and trial and error).
    • Server side map rendering is key for handling large data sets. The way the images are returned makes them very easy to catch in an HTTP cache to minimize the hits to the server. The interactivity that CartoDB has built in makes this completely transparent to the end user, they can click on parts of the static images and be presented with popups or change map styles. It's a very clever implementation.
    Incentivized
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    Podium
    • Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
    • Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
    • Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!
    Read full review
    Cons
    CARTO
    • I don't like the new Builder UI as it has been tough to explain. Other than that I have no complaints.
    Incentivized
    Read full review
    Podium
    • Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open.
    Incentivized
    Read full review
    Likelihood to Renew
    CARTO
    No answers on this topic
    Podium
    Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
    Incentivized
    Read full review
    Usability
    CARTO
    No answers on this topic
    Podium
    While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
    Read full review
    Reliability and Availability
    CARTO
    No answers on this topic
    Podium
    We haven't had any outages or issues whenever we need it over the last few years of use
    Incentivized
    Read full review
    Performance
    CARTO
    No answers on this topic
    Podium
    It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
    Incentivized
    Read full review
    Support Rating
    CARTO
    No answers on this topic
    Podium
    I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
    Incentivized
    Read full review
    Implementation Rating
    CARTO
    No answers on this topic
    Podium
    We only had a hard time getting our technicians to remember to send the review invites.
    Incentivized
    Read full review
    Alternatives Considered
    CARTO
    CartoDB is more user friendly and quicker to learn than ArcGIS Online and Mapbox
    Incentivized
    Read full review
    Podium
    We use Digital Air Strike at our two GM dealerships because it is one of a small list of reputation management companies authorized by GM as part of their SFE program. Digital Air Strike surveys our customers and invites them to write a review about our dealership. It is not as effective or flexible as Podium so we have been using Podium at those dealerships alongside Digital Air Strike. We also recently started a trial use of ReplyPro which is a service that monitors review sites and writes customized responses to positive reviews and suggested responses to negative reviews. I'd like to see Podium add this as part of their service so we can consolidate 3rd party vendors and manage every aspect of online reputation management from one place.
    Incentivized
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    Scalability
    CARTO
    No answers on this topic
    Podium
    Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
    Incentivized
    Read full review
    Return on Investment
    CARTO
    • CartoDB definitely saves a lot of time when creating visualizations. Previously, I would use different software and have to make edits manually (or just create the visualizations manually to start with). I would say that the software definitely cuts the time required to create certain visualizations by a half or two-thirds.
    Incentivized
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    Podium
    • I am glad there are card readers now, sales team members too often try to just send a request instead of taking payment onsite.
    • It's made capturing messaging leads much easier.
    • It's worth the cost but if it did a few more things it would be worth a lot more to us. Document signatures, surveying after jobs, even geotagging of photos/reviews for SEO
    Read full review
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