What users are saying about
8 Ratings
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Top Rated
325 Ratings
8 Ratings
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Score 7.7 out of 100

Cvent Event Management

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Top Rated
325 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Caterease

Integration with Microsoft Access - We use Access for a lot of different Queries, such as for our bar back to know the specifics of each bar. Caterease allows Access to pull data directly so all we have to do is run the report instead of entering all the information manually. Same with diagramming, having software like Placez that pulls from Caterease allows for such things as table and chair counts to be pulled directly from Caterease instead of having to place each individual table.
Nick Faulkenberg | TrustRadius Reviewer

Cvent Event Management

As a registration platform, [Cvent Event Management] suits our one event per year model, the mobile app was useful, but did make our simple conference website a bit redundant. If you have a really extensive website in place for your event, [Cvent Event Management] may not provide a lot of extra value beyond streamlining and handling your registration. If you're hosting a virtual event, either be prepared to pay the high cost of their support services or be in an awkward position of being able to handle the technical aspects but having to jump through a hoop or two to get the small amount of support needed to troubleshoot small problems.
John Voegtlin | TrustRadius Reviewer

Pros

Caterease

  • Quick updates to contracts/files
  • Great integrations available
  • Report generation
Emily Hammell | TrustRadius Reviewer

Cvent Event Management

  • Training - Cvent always has training sessions to explain how to use the platforms
  • Communication - I get multiple emails on what is new and changing and how I can utilize their services within my company.
  • Ease of Use - Cvent is very easy to understand and use!!
Amy Johnston | TrustRadius Reviewer

Cons

Caterease

  • It’s a great program, but it’s missing some aspects that would be incredibly useful. It has the ability to store venues and locations that you’ve used in the past, but it doesn’t allow you to associate a tax rate with the saved venue. As our company handles events all throughout Southern California and tax rates are constantly changing, it would be nice to be able to assign certain tax rates to certain zip codes and venues.
  • It can be a little finicky sometimes with its equipment conflict algorithm. There will be events In the system that have been marked as cancelled, yet it will insist that an event I am working on has an equipment conflict with it (even though that event is not going through). It will not let you save out of your event and, sometimes, will end up deleting all your changes and progress, which is incredibly frustrating.
  • I wish there was a way to export PDFs of your proposals without re-saving your entire proposal. Sometimes, clients will ask for two versions of the same proposal with just slight changes, and it’s annoying to have to go in and completely re-do and save the proposal and have to adjust it back to the original.
  • It would be nice if there was a way to see a history of all of the changes that had been made in a proposal, that would be great. Because we often have many hands on each event we do, having a comprehensive list of all the changes made to each proposal and the date and times, and users who made these changes would be an incredible asset.
Gigi Greene | TrustRadius Reviewer

Cvent Event Management

  • Connecting a contact record to Activity History or Transaction History results in a report instead of going directly to a list screen. It's difficult to transition from the report back to the original query.
  • Marking participants is a challenge as the participation function is not up-front.
  • It is difficult to track email addresses of people who have chosen to opt-out versus emails that have bounced and been automatically marked as opted-out.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 9.8
Based on 18 answers
It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
Kimberly Norton | TrustRadius Reviewer

Usability

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 7.7
Based on 19 answers
The overall usability of Cvent Event Management is extraordinary! Anyone taking a couple of minutes to just play around in the site can figure out the functions and successfully utilize the tools. In addition, there is a suite of help topics and videos for additional assistance.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 7.3
Based on 2 answers
There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
Anonymous | TrustRadius Reviewer

Performance

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 8.2
Based on 2 answers
When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
Anonymous | TrustRadius Reviewer

Support Rating

Caterease

Caterease 9.0
Based on 1 answer
I have not had to use the support in my over 3 years of using Caterease. This is why I gave it a 9 rating because even though I haven't had to interact with support, the fact that I haven't had to use support speaks volumes to how good the software is and how it is user friendly.
Nick Faulkenberg | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.4
Based on 80 answers
Our account management team has been very supportive and helpful from the start to many years into implementation. They are in constant contact with our builders and our admins about new features, trainings, and solutions to issue which arise especially in integrating with other systems or with developing alternative models
Anonymous | TrustRadius Reviewer

In-Person Training

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
Anonymous | TrustRadius Reviewer

Online Training

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
Anonymous | TrustRadius Reviewer

Implementation Rating

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 6.9
Based on 9 answers
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Caterease

I haven’t used too many other events programs in the past – at a former company, we used the back end of our website in order to create events, but Caterease is a lot more user-friendly. Our website wasn’t particularly fancy – it didn’t allow us to conflict check or see if there was another event at the same time. It was used for the sole purpose of posting the information to our system – not for creating full proposals. Caterease is much more effective for what we need to use it for in this context.
Gigi Greene | TrustRadius Reviewer

Cvent Event Management

Cvent is the gold standard in the industry. The other software that we evaluated was good, but no one can come close to the support, training, and functionality of Cvent. Their new platform is incredibly user-friendly. And they integrate with numerous third-party software providers to expand their functionality exponentially.
Pamela O'Connor, CMP | TrustRadius Reviewer

Scalability

Caterease

No score
No answers yet
No answers on this topic

Cvent Event Management

Cvent Event Management 9.1
Based on 1 answer
It is a perfect fit no matter how big or small your event is
Anonymous | TrustRadius Reviewer

Return on Investment

Caterease

  • Has made our team more efficient and be able to have a central place to store all info so everyone can access it.
  • Manually printing BEOs has proven to be incredibly inefficient as they get updated quickly and often times just causes confusion and mistakes.
  • It's nice to be able to generate contracts fairly quickly for clients
Emily Hammell | TrustRadius Reviewer

Cvent Event Management

  • It allows us to be ahead of our competitors who do not use Cvent - we have a lot more capabilities using Cvent Event Management.
  • It allows for a more streamlined internal planning process with little room for variations from planner to planner.
Madison Spears | TrustRadius Reviewer

Pricing Details

Caterease

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cvent Event Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

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