TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CCH® SureTax®

    Score7.5 out of 10
    N/ACCH SureTax is designed by tax experts to help businesses comply even with the most complex sale and use tax requirements. Always up-to-date on 100,000+ annual tax legislation changes, this cloud-based sales tax automation platform aims to ensure customers accurately calculate, collect, and remit taxes to the correct authorities every time.N/A

    QuickBooks Online

    Score8 out of 10
    N/AQuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

    $38

    per month

    Pricing
    CCH® SureTax®QuickBooks Online
    Editions & Modules
    No answers on this topic
    Simple Start
    $38
    per month
    Essentials
    $75
    per month
    Plus
    $115
    per month
    Advanced
    $275
    per month
    Offerings
    Pricing Offerings
    CCH® SureTax®QuickBooks Online
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CCH® SureTax®QuickBooks Online
    Considered Both Products
    Wolters Kluwer
    Chose CCH® SureTax®
    100% better. Avalara is a self-starter kit where businesses are forced to create and develop their own bundles and product types. The support that you get from the AvaTax is not as user-friendly. SureTax is full of seasoned experts and full of industry leaders. Law firms that …
    Incentivized
    Chose CCH® SureTax®
    Price and feature list made the decision unlivable easy.
    Incentivized
    Intuit
    No answer on this topic
    Key User Insights
    Would buy again
    85%
    Would buy again
    53 Answers
    83%
    Would buy again
    129 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    46 Answers
    87%
    Delivers good value for the price
    124 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    55 Answers
    83%
    Happy with the feature set
    129 Answers
    Lived up to sales and marketing promises
    84%
    Lived up to sales and marketing promises
    37 Answers
    82%
    Lived up to sales and marketing promises
    100 Answers
    Implementation went as expected
    87%
    Implementation went as expected
    45 Answers
    85%
    Implementation went as expected
    117 Answers
    Features
    CCH® SureTax®QuickBooks Online
    Type of tax
    Comparison of Type of tax features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    7.4
    62 Ratings
    3% below category average
    QuickBooks Online
    -
    Ratings
    Sales and Use Taxes7.962 Ratings00 Ratings
    Cross-border Taxes9.01 Ratings00 Ratings
    VAT / GST Taxes5.14 Ratings00 Ratings
    Energy and Fuel Taxes7.66 Ratings00 Ratings
    Tax Reporting & Compliance
    Comparison of Tax Reporting & Compliance features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    6.8
    61 Ratings
    14% below category average
    QuickBooks Online
    -
    Ratings
    Geolocation for Tax Assessment8.945 Ratings00 Ratings
    3rd-Party Software Integrations6.243 Ratings00 Ratings
    Tax Data Reporting6.755 Ratings00 Ratings
    Compliance Administration Management6.641 Ratings00 Ratings
    Tax Exemption Processing7.643 Ratings00 Ratings
    Tax Document Management6.633 Ratings00 Ratings
    Complex Tax Scenario Management5.242 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    -
    Ratings
    QuickBooks Online
    7.7
    125 Ratings
    2% above category average
    Pay calculation00 Ratings8.0114 Ratings
    Benefit plan administration00 Ratings6.962 Ratings
    Direct deposit files00 Ratings8.1105 Ratings
    Salary revision and increment management00 Ratings7.778 Ratings
    Reimbursement management00 Ratings7.784 Ratings
    Customization
    Comparison of Customization features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    -
    Ratings
    QuickBooks Online
    7.0
    116 Ratings
    8% below category average
    API for custom integration00 Ratings6.996 Ratings
    Plug-ins00 Ratings7.198 Ratings
    Security
    Comparison of Security features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    -
    Ratings
    QuickBooks Online
    8.2
    191 Ratings
    0% above category average
    Single sign-on capability00 Ratings8.3156 Ratings
    Role-based user permissions00 Ratings8.1181 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    -
    Ratings
    QuickBooks Online
    8.0
    217 Ratings
    2% above category average
    Dashboards00 Ratings8.1204 Ratings
    Standard reports00 Ratings8.3211 Ratings
    Custom reports00 Ratings7.7195 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    -
    Ratings
    QuickBooks Online
    7.8
    234 Ratings
    2% above category average
    Accounts payable00 Ratings8.5200 Ratings
    Accounts receivable00 Ratings8.6217 Ratings
    Cash management00 Ratings7.9198 Ratings
    Bank reconciliation00 Ratings9.0223 Ratings
    Expense management00 Ratings8.2206 Ratings
    Time tracking00 Ratings6.998 Ratings
    Fixed asset management00 Ratings7.798 Ratings
    Multi-currency support00 Ratings7.549 Ratings
    Multi-division support00 Ratings7.180 Ratings
    Regulations compliance00 Ratings7.979 Ratings
    Electronic tax filing00 Ratings8.0118 Ratings
    Self-service portal00 Ratings7.3126 Ratings
    Global Financial Support00 Ratings6.441 Ratings
    Primary and Secondary Ledgers00 Ratings7.972 Ratings
    Intercompany Accounting00 Ratings7.672 Ratings
    Localizations00 Ratings7.855 Ratings
    Journals and Reconciliations00 Ratings8.5146 Ratings
    Enterprise Accounting00 Ratings7.062 Ratings
    Configurable Accounting00 Ratings7.789 Ratings
    Centralized Rules Framework00 Ratings7.560 Ratings
    Standardized Processes00 Ratings8.6108 Ratings
    Inventory Management
    Comparison of Inventory Management features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    -
    Ratings
    QuickBooks Online
    6.8
    90 Ratings
    7% below category average
    Inventory tracking00 Ratings6.685 Ratings
    Automatic reordering00 Ratings6.947 Ratings
    Location management00 Ratings7.254 Ratings
    Manufacturing module00 Ratings6.537 Ratings
    Order Management
    Comparison of Order Management features of CCH® SureTax® and QuickBooks Online
    Feature
    CCH® SureTax®
    -
    Ratings
    QuickBooks Online
    7.7
    144 Ratings
    4% above category average
    Pricing00 Ratings7.991 Ratings
    Order entry00 Ratings7.787 Ratings
    Credit card processing00 Ratings8.3111 Ratings
    Cost of goods sold00 Ratings8.0110 Ratings
    Order Orchestration00 Ratings7.347 Ratings
    End-to-end order visibility00 Ratings7.750 Ratings
    Order exception Resolution00 Ratings7.443 Ratings
    Best Alternatives
    CCH® SureTax®QuickBooks Online
    Small Businesses
    Intuit Lacerte
    Score9.4 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Medium-sized Companies
    Lappa
    Score8.8 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    Vertex
    Score8.8 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CCH® SureTax®QuickBooks Online
    Likelihood to Recommend
    7.5
    (63 ratings)
    8.3
    (252 ratings)
    Likelihood to Renew
    9.3
    (3 ratings)
    9.6
    (27 ratings)
    Usability
    8.2
    (1 ratings)
    8.2
    (167 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (6 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (5 ratings)
    Support Rating
    6.4
    (1 ratings)
    9.9
    (70 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Configurability
    6.6
    (5 ratings)
    1.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    5.0
    (1 ratings)
    CPA Rating
    -
    (0 ratings)
    7.4
    (18 ratings)
    Ease of integration
    -
    (0 ratings)
    1.3
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    2.0
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    5.0
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.0
    (3 ratings)
    User Testimonials
    CCH® SureTax®QuickBooks Online
    Likelihood to Recommend
    Wolters Kluwer
    I would put CCH® SureTax® at the top of the scale for any Telecom business or anyone with a known tax scenario that will be similarly sketchy. This software, while not always user friendly, can do amazing things to help you navigate the tax issues facing us all today. This would not be appropriate for a company just needing help gathering their sales tax information. There are plenty of other, friendlier solutions, possibly what they are already using for their accounting that will do it cleaner, easier and cheaper. You just have to ask an expert in that software.
    Incentivized
    Read full review
    Intuit
    QBO is a great solution for small and midsize companies. If the goal is to record all transactions and pull reliable financial reports, QBO is a great option. QBO is also a great solution if most operations are run in a system like Ramp. It syncs well with systems like that and turns the data into something management can use to make decisions. QBO is great because so many people use it. It is easy to find training online, and many people have experience with it.
    Incentivized
    Read full review
    Pros
    Wolters Kluwer
    • Maintains Nexus nationwide.
    • Implements all of the various sales tax rates nationwide automatically.
    • Clean website that is very user friendly.
    • Support is very quick to respond and always fixes any issues you may be having.
    • We have had this since 2013, and not one time has a sales tax rate been wrong. We used to have Avalara, where we had 12 different overrides in their system just to calculate the correct tax. It is nice not having to maintain those.
    Incentivized
    Read full review
    Intuit
    • Workflows for accounts payable invoice review are terrific.
    • Bill payment allows you to pay vendors online via ACH or check without having to write a physical check, which reduces admin time.
    • The cloud based login lends well to a remote or hybrid work environment for staff.
    • QuickBooks Online allows you to pre-configure vendors' general ledger expense accounts. This helps with general ledger coding accuracy and consistency.
    • QuickBooks Online integrates with Rippling HRIS, Coast, Capital One, JPMorgan Chase, etc., which lends well to an efficient month-end closing and reduced administrative time.
    Incentivized
    Read full review
    Cons
    Wolters Kluwer
    • We have participated in some prepayment testing so we know that functionality is being built out and what we saw looked really good. We're anxious to have that rolled out.
    • We'd like a cleaner way to export documentation of what was paid and EXACTLY what was paid. Currently web fees and some small balances are not shown by the website and that means making journal entries is a more manual process than hoped.
    • We've been working with folks at SureTax about discrepancies between CCH RADAR rates vs the rates which get used in SureTax. We have learned the 2 systems do not utilize the same data and we often find RADAR is more accurate.
    Incentivized
    Read full review
    Intuit
    • I dislike that the online bill pay option through QuickBooks is required for their invoicing.
    • The auto-fill portion of the customer setup, specifically the company name, is listed, but it also auto-fills in the name portion, which is inconvenient and time-consuming to remove.
    Incentivized
    Read full review
    Likelihood to Renew
    Wolters Kluwer
    We switched our tax service from Avalara to SureTax years ago. Prior to this, we manually prepared the data and ran a report uploading and then got the tax result every time. With Suretax providing enough and flexable APIs, we redesigned and implemented our new application to communicate with SureTax seamlessly and automatically. This greatly reduced our workload, improves the system efficiency, and increased the data accuracy.
    Read full review
    Intuit
    It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
    Incentivized
    Read full review
    Usability
    Wolters Kluwer
    SureTax is very reliable in with the integration with Microsoft Dynamics GP. It provides accurate tax calculations in accordance with tax updates. SureTax also has a user-friendly interface that makes it easy to navigate. It is easy to add customers and also run reports on the website. The overall manageability of it is great!
    Incentivized
    Read full review
    Intuit
    Beyond being overkill for a small org's needs, QBO is constantly stealing screen real estate and attention by hammering users for account upgrades, connecting to one of their approved consultants or buying add-ons. The idea of using a simple configurable bookeeping and light accounting interface is completely missing. At the very least, we should be able to hide functions like inventory that we will never use.
    Incentivized
    Read full review
    Reliability and Availability
    Wolters Kluwer
    No answers on this topic
    Intuit
    We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
    Incentivized
    Read full review
    Performance
    Wolters Kluwer
    No answers on this topic
    Intuit
    Everything process has its bugs lately with the new interface. Nothing has worked smoothly since this all began last month.
    Incentivized
    Read full review
    Support Rating
    Wolters Kluwer
    It has taken much longer than we would like to get certain issues - and problems - resolved. And the initial product support as we designed the implementation left much to be desired
    Incentivized
    Read full review
    Intuit
    In my experience, most representatives keep me on the phone for hours, literally, for a single issue and then usually cannot resolve it satisfactorily. I have 10 open cases that need resolution and, in my experience, there has been NO follow-up communication on any of them.
    Incentivized
    Read full review
    Implementation Rating
    Wolters Kluwer
    No answers on this topic
    Intuit
    The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
    Incentivized
    Read full review
    Alternatives Considered
    Wolters Kluwer
    100% better. Avalara is a self-starter kit where businesses are forced to create and develop their own bundles and product types. The support that you get from the AvaTax is not as user-friendly. SureTax is full of seasoned experts and full of industry leaders. Law firms that I have worked with in the past, as well as other CPAs, only recommend SureTax.
    Incentivized
    Read full review
    Intuit
    As a freelance bookkeeper, the Desktop version of QuickBooks Online doesn't allow for ease of access from any device. Having to be on a computer with the software downloaded creates additional work to gain access to all required filings etc. Also, I personally find the linking functionality on the Online version to be much more streamlined and user friendly.
    Read full review
    Scalability
    Wolters Kluwer
    No answers on this topic
    Intuit
    As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
    Incentivized
    Read full review
    Return on Investment
    Wolters Kluwer
    • Previously we paid $5,200 per year for a standalone telecom tax calculation program. The overall cost of the combined solution that we have is just about the same as the cost of everything that we have before adding that cost in.
    • Once you add in the additional benefit of the API integration and the automation that's freed up employee time, I think it's fairly safe to say that as we've grown, the combined efficiencies have allowed us to operate with two fewer employees than we would have otherwise needed.
    • Over past 4 years we have yet to be notified of any errors in our submitted regulatory taxes.
    Incentivized
    Read full review
    Intuit
    • QuickBooks has given us a useful portal by which to get an overview of our financials.
    • QuickBooks has given us a relatively easy way to send out invoices quickly and efficiently.
    • Due to the customization limitations on QuickBooks, we've had to get creative in third-party implementations to better represent our brand and to track financials.
    Incentivized
    Read full review
    ScreenShots

    CCH® SureTax® Screenshots

    Screenshot of Transaction level viewScreenshot of Nexus dashboardScreenshot of Exempt Certificate ManagerScreenshot of Reporting viewScreenshot of Returns dashboardScreenshot of A return screenshot

    QuickBooks Online Screenshots

    Screenshot of the accounting and bank transactions interfaceScreenshot of an overview of the accounting inventoryScreenshot of book marksScreenshot of the business tax overviewScreenshot of the customer hubScreenshot of the dashboard