CEIPAL WorkForce vs. Playvox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CEIPAL WorkForce
Score 8.0 out of 10
N/A
Ceipal enables users to integrate and manage the talent acquisition lifecycle, to simplify, scale, and transform any high-growth business into a diverse talent powerhouse. Ceipal serves over 2,500+ customers and 120,000 recruiters globally.
$100
per month
Playvox
Score 8.4 out of 10
N/A
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.N/A
Pricing
CEIPAL WorkForcePlayvox
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CEIPAL WorkForcePlayvox
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details5% discount for annual pricing.
More Pricing Information
Features
CEIPAL WorkForcePlayvox
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
CEIPAL WorkForce
7.7
1 Ratings
2% below category average
Playvox
-
Ratings
Employee demographic data8.01 Ratings00 Ratings
Employment history8.01 Ratings00 Ratings
Job profiles and administration8.01 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.01 Ratings00 Ratings
Organizational charting6.01 Ratings00 Ratings
Organization and location management8.01 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)9.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
CEIPAL WorkForce
7.9
1 Ratings
2% below category average
Playvox
-
Ratings
Pay calculation9.01 Ratings00 Ratings
Support for external payroll vendors7.01 Ratings00 Ratings
Off-cycle/On-Demand payment8.01 Ratings00 Ratings
Benefit plan administration7.01 Ratings00 Ratings
Direct deposit files9.01 Ratings00 Ratings
Salary revision and increment management8.01 Ratings00 Ratings
Reimbursement management7.01 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
CEIPAL WorkForce
8.0
1 Ratings
1% below category average
Playvox
-
Ratings
Approval workflow8.01 Ratings00 Ratings
Balance details8.01 Ratings00 Ratings
Annual carry-forward and encashment8.01 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
CEIPAL WorkForce
7.4
1 Ratings
9% below category average
Playvox
-
Ratings
View and generate pay and benefit information8.01 Ratings00 Ratings
Update personal information7.01 Ratings00 Ratings
View company policy documentation7.01 Ratings00 Ratings
Employee recognition7.01 Ratings00 Ratings
View job history8.01 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
CEIPAL WorkForce
8.0
1 Ratings
3% above category average
Playvox
-
Ratings
Tracking of all physical assets8.01 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
CEIPAL WorkForce
7.7
1 Ratings
1% above category average
Playvox
-
Ratings
Report builder8.01 Ratings00 Ratings
Pre-built reports7.01 Ratings00 Ratings
Ability to combine HR data with external data8.01 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
CEIPAL WorkForce
9.0
1 Ratings
11% above category average
Playvox
-
Ratings
New hire portal9.01 Ratings00 Ratings
Manager tracking tools9.01 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
CEIPAL WorkForce
9.0
1 Ratings
10% above category average
Playvox
-
Ratings
Corporate goal setting9.01 Ratings00 Ratings
Individual goal setting9.01 Ratings00 Ratings
Line-of sight-visibility9.01 Ratings00 Ratings
Performance tracking9.01 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
CEIPAL WorkForce
7.8
1 Ratings
2% below category average
Playvox
-
Ratings
Performance plans8.01 Ratings00 Ratings
Performance improvement plans7.01 Ratings00 Ratings
Review status tracking7.01 Ratings00 Ratings
Review reminders9.01 Ratings00 Ratings
Multiple review frequency8.01 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
CEIPAL WorkForce
8.3
1 Ratings
4% above category average
Playvox
-
Ratings
Create succession plans/pools7.01 Ratings00 Ratings
Candidate ranking8.01 Ratings00 Ratings
Candidate search9.01 Ratings00 Ratings
Candidate development9.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
CEIPAL WorkForce
8.3
1 Ratings
6% above category average
Playvox
-
Ratings
Job Requisition Management9.01 Ratings00 Ratings
Company Website Posting9.01 Ratings00 Ratings
Publish to Social Media9.01 Ratings00 Ratings
Job Search Site Posting7.01 Ratings00 Ratings
Duplicate Candidate Prevention8.01 Ratings00 Ratings
Applicant Tracking8.01 Ratings00 Ratings
Notifications and Alerts8.01 Ratings00 Ratings
Best Alternatives
CEIPAL WorkForcePlayvox
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CEIPAL WorkForcePlayvox
Likelihood to Recommend
8.0
(1 ratings)
8.8
(193 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(6 ratings)
Usability
-
(0 ratings)
7.7
(4 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
3.8
(5 ratings)
Implementation Rating
-
(0 ratings)
8.5
(2 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Product Scalability
-
(0 ratings)
6.4
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
CEIPAL WorkForcePlayvox
Likelihood to Recommend
CEIPAL Solutions Private Limited
The Functionality and Quality of this software package are nice. the help and force support from this software package and therefore the CEIPAL force team helped to unravel the problems two-faced by the shoppers. Initially it absolutely was troublesome on behalf of me to use this software. As there were terribly minute problems with the layers of the things within Ceipal.
Read full review
Playvox
Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished.
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Pros
CEIPAL Solutions Private Limited
  • Employee Management
  • Human Resources
  • Onboarding
  • Compliance
Read full review
Playvox
  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
Read full review
Cons
CEIPAL Solutions Private Limited
  • Employees Information Tracking
  • Hiring Process
  • user interface
Read full review
Playvox
  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
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Likelihood to Renew
CEIPAL Solutions Private Limited
No answers on this topic
Playvox
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
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Usability
CEIPAL Solutions Private Limited
No answers on this topic
Playvox
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
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Reliability and Availability
CEIPAL Solutions Private Limited
No answers on this topic
Playvox
I don't think I've encountered software problems before
Read full review
Performance
CEIPAL Solutions Private Limited
No answers on this topic
Playvox
do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
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Support Rating
CEIPAL Solutions Private Limited
No answers on this topic
Playvox
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
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Implementation Rating
CEIPAL Solutions Private Limited
No answers on this topic
Playvox
From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
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Alternatives Considered
CEIPAL Solutions Private Limited
CEIPAL force over straightforward Cloud HR application with functions like immigration accounts receivable and integrations available. Simple configuration to line up the corporate, workflow and aboard staff makes it likable. A Low & versatile rating backed by support from real individuals makes it enticing.
Read full review
Playvox
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
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Scalability
CEIPAL Solutions Private Limited
No answers on this topic
Playvox
I think it is the best rating based on my experience
Read full review
Return on Investment
CEIPAL Solutions Private Limited
  • Data safety
  • affordable cloud HR
  • Mass mailing
  • Submission Records
Read full review
Playvox
  • Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
  • Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.
Read full review
ScreenShots

CEIPAL WorkForce Screenshots

Screenshot of DashboardScreenshot of Employee DatabaseScreenshot of Employee SummaryScreenshot of Timesheet ManagementScreenshot of Vendor ManagementScreenshot of Invoice Management

Playvox Screenshots

Screenshot of Give your team real-time feedback and allow them to discuss evaluation results with our built-in collaboration messaging. Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results. Conduct quality calibrations, to measure and identify areas for improvement. Help your team deliver consistency in their QA evaluation process.Screenshot of Provide your customer service team with all the educational information they need and allow them to take courses and paths in the learning topics they want to improve on. Identify areas in which your agents need to be trained on, send them targeted learning courses and easily track their results. Review your team’s progress and evaluate their knowledge by creating quizzes and comprehension checks.Screenshot of Connect data, measure and consolidate your agents’ KPIs such as NPS, CSAT, AHT, among many others. Detect problems when they occur. Track team progress. Give visibility. Easily measure where your team members stand and identify the KPIs they need to improve on. Create dashboards for your team to view, customize your objectives and keep track of your teams’ progress.Screenshot of Customize your online store with rewards and gift cards for team members to exchange based on their results. Reward your team with Karma Points and allow them to redeem their points in your customized online store. Publicly recognize peer with badges, based on their quality results and performance. Access our social community wall where your team can exchange ideas, ask questions and share relevant information.Screenshot of Coach agents based on the identified customer service problems, as quality is achieved by driving continuous improvement. Create coaching sessions based on your team’s quality and performance results. Based on recurring customer service problems. Tailor all sessions to your needs. Create interactive coaching cards with goals and dates of achievement to easily organize and keep track of all your sessions.