What users are saying about
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263 Ratings
2 Ratings
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Score 10 out of 100

Paycom

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263 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CenterPoint Payroll

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.
Anonymous | TrustRadius Reviewer

Paycom

Paycom has a highly usable software that is easy for the end user to navigate and use. In my limited time using Paycom, I have had a satisfying experience and have no qualms with the services provided. I would recommend Paycom to other companies as a solid choice for HR and payroll related services.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

CenterPoint Payroll
10.0
Paycom
7.9
Pay calculation
CenterPoint Payroll
10.0
Paycom
8.2
Benefit plan administration
CenterPoint Payroll
10.0
Paycom
7.9
Direct deposit files
CenterPoint Payroll
10.0
Paycom
8.2
Salary revision and increment management
CenterPoint Payroll
10.0
Paycom
8.4
Reimbursement management
CenterPoint Payroll
10.0
Paycom
7.7
Support for external payroll vendors
CenterPoint Payroll
Paycom
6.7
Off-cycle/On-Demand payment
CenterPoint Payroll
Paycom
8.2

Human Resource Management

CenterPoint Payroll
Paycom
7.6
Employee demographic data
CenterPoint Payroll
Paycom
7.5
Employment history
CenterPoint Payroll
Paycom
8.1
Job profiles and administration
CenterPoint Payroll
Paycom
7.7
Workflow for transfers, promotions, pay raises, etc.
CenterPoint Payroll
Paycom
8.0
Organizational charting
CenterPoint Payroll
Paycom
7.1
Organization and location management
CenterPoint Payroll
Paycom
7.1
Compliance data (COBRA, OSHA, etc.)
CenterPoint Payroll
Paycom
7.4

Leave and Attendance Management

CenterPoint Payroll
Paycom
8.3
Approval workflow
CenterPoint Payroll
Paycom
8.3
Balance details
CenterPoint Payroll
Paycom
8.7
Annual carry-forward and encashment
CenterPoint Payroll
Paycom
7.8

Employee Self Service

CenterPoint Payroll
Paycom
8.1
View and generate pay and benefit information
CenterPoint Payroll
Paycom
8.8
Update personal information
CenterPoint Payroll
Paycom
8.7
View company policy documentation
CenterPoint Payroll
Paycom
8.2
Employee recognition
CenterPoint Payroll
Paycom
6.9
View job history
CenterPoint Payroll
Paycom
7.9

Asset Management

CenterPoint Payroll
Paycom
4.9
Tracking of all physical assets
CenterPoint Payroll
Paycom
4.9

HR Reporting

CenterPoint Payroll
Paycom
6.7
Report builder
CenterPoint Payroll
Paycom
7.3
Pre-built reports
CenterPoint Payroll
Paycom
7.3
Ability to combine HR data with external data
CenterPoint Payroll
Paycom
5.5

Onboarding

CenterPoint Payroll
Paycom
7.5
New hire portal
CenterPoint Payroll
Paycom
8.1
Manager tracking tools
CenterPoint Payroll
Paycom
6.9

Performance and Goals

CenterPoint Payroll
Paycom
5.8
Corporate goal setting
CenterPoint Payroll
Paycom
4.2
Individual goal setting
CenterPoint Payroll
Paycom
7.1
Line-of sight-visibility
CenterPoint Payroll
Paycom
4.2
Performance tracking
CenterPoint Payroll
Paycom
7.8

Performance Management

CenterPoint Payroll
Paycom
7.8
Performance plans
CenterPoint Payroll
Paycom
7.5
Performance improvement plans
CenterPoint Payroll
Paycom
7.6
Review status tracking
CenterPoint Payroll
Paycom
7.8
Review reminders
CenterPoint Payroll
Paycom
8.2
Multiple review frequency
CenterPoint Payroll
Paycom
7.9

Succession Planning

CenterPoint Payroll
Paycom
7.0
Create succession plans/pools
CenterPoint Payroll
Paycom
9.2
Candidate ranking
CenterPoint Payroll
Paycom
6.9
Candidate search
CenterPoint Payroll
Paycom
6.2
Candidate development
CenterPoint Payroll
Paycom
5.7

Recruiting / ATS

CenterPoint Payroll
Paycom
7.1
Job Requisition Management
CenterPoint Payroll
Paycom
7.3
Company Website Posting
CenterPoint Payroll
Paycom
7.6
Publish to Social Media
CenterPoint Payroll
Paycom
6.7
Job Search Site Posting
CenterPoint Payroll
Paycom
6.9
Duplicate Candidate Prevention
CenterPoint Payroll
Paycom
6.5
Applicant Tracking
CenterPoint Payroll
Paycom
7.1
Notifications and Alerts
CenterPoint Payroll
Paycom
7.5

Pros

CenterPoint Payroll

  • Customization options to meet your company's payroll needs.
  • Excellent customer service and tech support.
  • Logical and easy-to-use user interface.
  • Ability to customize reports and exports.
Anonymous | TrustRadius Reviewer

Paycom

  • Paycom is all [I] need to manage the talent. I can easily view a particular employee's progress through its working hours and so I easily promote the employee to the senior position and in case of any vacancy, I can publish the hiring note prior [to] the timings.
  • I can easily manage the workforce through talent acquisition and carry out all the activities associated with human resources management quite easily.
  • To manage the payroll is quite simple as it processes the receipts and the paychecks directly from the banks. Also, it gives me detailed reporting about particular employee’s data and offers an easy association with accounting software, thus I have got rid of manual maintenance of the data.
Emily Fasano | TrustRadius Reviewer

Cons

CenterPoint Payroll

  • Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.
Anonymous | TrustRadius Reviewer

Paycom

  • We process payroll with different pay period end dates, but the same pay date. Currently, Paycom does not have the ability to do that as one payroll. They have to be split and processed separately.
  • We would like to see more ability to view as an employee so when creating things we know beforehand exactly what our employees will be seeing and how they will use features.
  • We would like to see better customization of some reports in Paycom, specifically their worker's comp reports.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 9.0
Based on 7 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

Usability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 8.3
Based on 14 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

CenterPoint Payroll

CenterPoint Payroll 10.0
Based on 2 answers
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 7.4
Based on 46 answers
I was asked by the client and very willing to assist. Paycom and its people have been wonderful as a vendor to us. We are very thankful to have the ability to use their system. Paycom will be our payroll vendor now and into the distant future as we do not see any way another vendor could replace them.
Scott Smith | TrustRadius Reviewer

In-Person Training

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 6.2
Based on 5 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

CenterPoint Payroll

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.
Anonymous | TrustRadius Reviewer

Paycom

Paycom is the most expensive system I have used, but again you get what you pay for. All the other payroll companies the different pieces did not talk to each other. I have run reports in a company to then import back into the same company because the benefit side did not talk to the employee side or the other pieces. The implementation specialist at Paycom were amazing, I don't think they ever slept. It wasn't quick and simple but it was very complete. You get out of a payroll company what you put into it and they knew what was needed every step of the way.
Diana Pigg | TrustRadius Reviewer

Scalability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

CenterPoint Payroll

  • CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
  • Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.
Anonymous | TrustRadius Reviewer

Paycom

  • Management of complex payroll procedures reduces the cognitive load and back-forth required
  • The initial downtown in setting up the system, coupled with the lack of a free trial meant that it was an initial tough sell
  • Ease of time tracking and resource management for part-time research assistants reduced admin overhead and extra work
Anonymous | TrustRadius Reviewer

Screenshots

CenterPoint Payroll

Pricing Details

CenterPoint Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CenterPoint Payroll
10.0
Paycom
7.4

Likelihood to Renew

CenterPoint Payroll
Paycom
9.0

Usability

CenterPoint Payroll
Paycom
8.3

Reliability and Availability

CenterPoint Payroll
Paycom
9.1

Performance

CenterPoint Payroll
Paycom
8.2

Support Rating

CenterPoint Payroll
10.0
Paycom
7.4

In-Person Training

CenterPoint Payroll
Paycom
6.4

Online Training

CenterPoint Payroll
Paycom
7.3

Implementation Rating

CenterPoint Payroll
Paycom
6.2

Scalability

CenterPoint Payroll
Paycom
5.5

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