What users are saying about
4 Ratings
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Top Rated
173 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Influitive

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Top Rated
173 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • Centrical is rated higher in 2 areas: Usability, Support Rating
  • Influitive is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Centrical

90%
1 Rating
9.1

Influitive

91%
130 Ratings

Likelihood to Renew

Centrical

N/A
0 Ratings
8.9

Influitive

89%
38 Ratings

Usability

9.0

Centrical

90%
1 Rating
8.6

Influitive

86%
17 Ratings

Availability

Centrical

N/A
0 Ratings
10.0

Influitive

100%
5 Ratings

Performance

Centrical

N/A
0 Ratings
8.0

Influitive

80%
11 Ratings

Support Rating

9.0

Centrical

90%
1 Rating
8.9

Influitive

89%
68 Ratings

In-Person Training

Centrical

N/A
0 Ratings
10.0

Influitive

100%
1 Rating

Online Training

Centrical

N/A
0 Ratings
10.0

Influitive

100%
5 Ratings

Implementation Rating

Centrical

N/A
0 Ratings
9.0

Influitive

90%
11 Ratings

Product Scalability

Centrical

N/A
0 Ratings
6.0

Influitive

60%
3 Ratings

Likelihood to Recommend

Centrical

It is appropriate and I am sure it will meet your organization's needs if you are looking for an end to end Learning Management System, where you can design and upload content for your different programs. Centrical is also highly recommended if you are looking to gamify programs. Another strong point is performance management as it allows for real-time KPI information and analysis and for some precision on-demand learning. It does not have a plug and play course catalog, so it isn't a solution if you are looking for a catalog of courses for employee development.
Allan Morales | TrustRadius Reviewer

Influitive

If an organization is looking to start a customer and/or partner advocacy program - Influitive is well suited to provide an amazing experience for members. Its various features and functions lend themselves well to building diversified experiences that, with some creativity from the community manager, can meet the needs of every advocate. Using Influitive has allowed me to grow a vibrant community of customers from around the globe who are more connected than ever to our organization and each other. I wouldn't want to try tackling my job without it!
Jeni Asaba | TrustRadius Reviewer

Pros

Centrical

  • User-friendly platform for both admins and end users
  • Scalable and compatible with desktop, laptop, tablet, and mobile devices
  • Strong customer success team behind their product
Allan Morales | TrustRadius Reviewer

Influitive

  • Customer Support-it doesn't matter how urgent the request is, support is always there to help ease my mind with a couple of different ways to solve the issue.
  • CSM-I have worked with multiple CSMs and they have all been very helpful and patient. They listen to my questions and requests and help me strategize ways to increase engagement in the community.
  • Templated Challenges- I have relied on this feature to help with fun challenges for the advocates. Though I do wish there were some more new ones. I have noticed that most of them are the same as of 3 yrs ago.
Anonymous | TrustRadius Reviewer

Cons

Centrical

  • Integration with more platforms through API
  • More in-depth support articles at their database for narrative config/design
  • More plug and play narrative options for beginners
Allan Morales | TrustRadius Reviewer

Influitive

  • More "select all" functions, like "assign badge" to a group of people.
  • More targeting at the "notify" stage: there are quite a few activity challenges we'd like to be available to everyone, but only pushed to a subset of customers; and the only workaround now is to clone a challenge and have two sets of targets. It works, but is clunky and clutters up the screen space.
  • I'd love to see a crowdsourced challenge bank, where we can share and borrow content from other hubs.
Lauren Turner | TrustRadius Reviewer

Pricing Details

Centrical

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Influitive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Centrical

No score
No answers yet
No answers on this topic

Influitive

Influitive 8.9
Based on 38 answers
Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
Anonymous | TrustRadius Reviewer

Usability

Centrical

Centrical 9.0
Based on 1 answer
Overall, this is a great product, with many flexible and value-add characteristics. The variety of flavors it offers to configure learning and performance management solutions from scratch, together with a strong team behind it and the appropriate support channels, make this an ideal option for most organizations.
Allan Morales | TrustRadius Reviewer

Influitive

Influitive 8.6
Based on 17 answers
Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher
Anonymous | TrustRadius Reviewer

Reliability and Availability

Centrical

No score
No answers yet
No answers on this topic

Influitive

Influitive 10.0
Based on 5 answers
Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.
Anonymous | TrustRadius Reviewer

Performance

Centrical

No score
No answers yet
No answers on this topic

Influitive

Influitive 8.0
Based on 11 answers
Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
Karen Tuecke | TrustRadius Reviewer

Support Rating

Centrical

Centrical 9.0
Based on 1 answer
There is a dedicated support team available and a support platform 24/7. Tickets are worked on quickly and a sense of urgency is understood by the provider. Feedback is taken into consideration, and one thing that makes a huge difference for me is the fact that there is a product development team that constantly reaches out and enhances the product to adapt to clients' needs.
Allan Morales | TrustRadius Reviewer

Influitive

Influitive 8.9
Based on 68 answers
I have never had an issue, small or large, that the Influitive support team hasn't taken seriously and given their attention to. Engagement with support is generally quick and painless. There is also a great user community that is monitored to some degree, and general questions are often already available there or answered in short order.
Andrew McCarl | TrustRadius Reviewer

In-Person Training

Centrical

No score
No answers yet
No answers on this topic

Influitive

Influitive 10.0
Based on 1 answer
I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.
Anonymous | TrustRadius Reviewer

Online Training

Centrical

No score
No answers yet
No answers on this topic

Influitive

Influitive 10.0
Based on 5 answers
The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
Jessica Mitchell | TrustRadius Reviewer

Implementation Rating

Centrical

No score
No answers yet
No answers on this topic

Influitive

Influitive 9.0
Based on 11 answers
I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
Jennifer Susinski | TrustRadius Reviewer

Alternatives Considered

Centrical

We selected Centrical especially because of the ease to configure and how you may integrate compelling narratives into your programs. It makes a big difference to add personality to it. You may use the "out of box" options, but also you can configure your own based on your needs. This user-friendly platform is also guaranteed to be secure and compliant to PCI standards, which makes a huge difference.
Allan Morales | TrustRadius Reviewer

Influitive

Our community was originally based out of Slack. As our customer community grew, it was essential that we create a space for the community to prosper. We chose Influitive since it had both the advocacy and community portions built-in together. Slack was not able to host the advocacy program that we wanted.
Anonymous | TrustRadius Reviewer

Scalability

Centrical

No score
No answers yet
No answers on this topic

Influitive

Influitive 6.0
Based on 3 answers
When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!
Liz Pedro | TrustRadius Reviewer

Return on Investment

Centrical

  • Increase in Learner Satisfaction NPS Scale Score
  • Increase in Learner Engagement
  • Higher quality of Learning Design with this authoring tool
  • Impact to performance KPIs and shorter time to competency
Allan Morales | TrustRadius Reviewer

Influitive

  • Influitive has helped us generate hundreds of reviews on sites like G2, TrustRadius, and Capterra, which has resulted in various awards and positive placement on grid reports.
  • Influitive has helped us generate dozens of case studies and hundreds of quotes that can be used in sales and marketing campaigns.
  • Influitive has generated thousands of survey responses to help our product team better understand what our customers want, which has had a direct impact on our product roadmap.
Rachel Lurie | TrustRadius Reviewer

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