Why Influitive is a stack above the rest...
Updated August 18, 2021

Why Influitive is a stack above the rest...

Jennifer Susinski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Influitive

At HPE we are using Influitive as the platform that we build our customer advocacy communities on. We have several communities that span multiple business units across the company, and more to come in the future. Influitive also provides a centralized location for us to build out advocate profiles allowing us to better customize per advocate. Without Influitive we would likely have several tools and not be set up for success as we are now.
  • Profile buildout.
  • Bite sized interactions.
  • Allows for easy fostering.
  • Admin side - some things could be made easier.
  • More user group initiatives.
  • A great CSM
  • The profiling ability
  • The scalability
  • The ability to be creative
  • The ability to segment
  • Better relationships with customers.
  • Better product enhancements that customers actually need/want.
  • Able to positively influence pipeline.
  • Able to positively influence the content pipeline.
I felt Influitive offered a more complete package, with a strong roadmap. This was the top option for a one stop shop, that would allow me to truly build a solid foundation for a thriving program. It has not let me down, and I am still pleased that this was the vendor I cheered for in the RFP process.

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

Yes

Did implementation of Influitive go as expected?

Yes

Would you buy Influitive again?

Yes

Influitive is well suited if you want a true advocacy program. You have a strong vision & strategy, you have defined your key pillars and you have complete internal buy-in for complete support and follow through.

Scenario where you should maybe wait is if you are missing the above. It is okay to pause this initiative, regroup and then move forward. You will be more successful!

Using Influitive

10 - We represent Customer Advocacy, Customer Reference and Customer Marketing on some level. Each area brings different needs:
Customer Advocacy - Discovering, Nurturing and Mobilizing
Customer Reference - Placing the right customer at the right time with an ask via a prospect
Customer Marketing - Placing the right customer in marketing asks (Content creation, Speaking Sessions, Reviews etc.)
5 - I truly believe that community managers need to have empathy, be organized, be human and have the ability to not only have fun but also let their personality shine.

It is critical for communities to be relatable and not robotic. You want to create a nurturing place where customers can grow while you hep them succeed!
  • Customer Advocacy
  • Customer Reference
  • Customer Marketing
  • We have run dual charity initiatives
  • We have greated local user groups
  • We have fostered worldwide relatinships between our customers
  • We can discover how we can help customers achieve personal goals
  • We can grow the customer influence within our products
  • We can make more customized asks
Influitive has a strong roadmap, it provides what we need and more and there is a solid foundation.

I have been lucky enough to have a seat at the table to help influence, and it is key knowing they listen to customers. It gives me a first hand look into what is coming and also the ability to provide feedback on what would help me be more successful.

Evaluating Influitive and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Key factors in our decision were features, usability, reputation and then price. We wanted a platform that had a strong roadmap so we could grow and scale the program withinnovation. We needed it to be usable, and integrate with other applications. We wanted a company with a strong reputation in the space, as it is never easy to change this type of application on the fly. Lastly, price came into play...but we truly wanted to best offering as it is customer facing.
To be honest, I would not change my process. These days there are more options to pick from but I think the key fundamental pillars have not changed for me. The key factor forme now would be does just one platform hit the entire bill or are their little pieces of other offerings I would also like to see on Influitive.

Influitive Implementation

I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
Change management was minimal - Change management was a small factor, and one that I would say did not impact how quick we were up and running. When there are strong leads, the process is simply smoother. When people have a passion for the space the process is just smoother. So I would say if determined...you will be A okay!
  • Making sure all deliverables were secured in time.

Influitive Support

I must say I think the support team at Influitive is top notch. The support team is knowledgeable, nurturing, helpful and patient.

The response times are always good, and they provide updates as cases move along. I have always found this extemely helpful! One additional perk is they follow-up with the root cause and what the solution was!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I have to be honest here, that I do not remember what level of support we have aligned to our contract. I can simply say that I have never not even once had an issue. I have always felt that my cases where dealt with in a timely manner with great skill. I do not always look forward to collaborating with support teams...but that is not the case with the Influitive support team!
Yes - Anytime I have had to report a bug, the team responded very quickly and asked all revelant questions to make sure together we could action asap. They then went to work, kept me up to date, followed through with the outcome and made sure things on our end were working properly.
Recently we had an issue with a certificate on our end expiring. Influitive responded asap, worked with us on the fly to get things updates to minimize our downtime and did it all with a smile never making us feel the stress we could have if it was not taken seriously on their end! I have always found that the team goes above and beyong this is just an example of the most recent win with them!

Using Influitive

I find Influitive to be extremely usable. I have been able to create a strong offering, that I can scale with growth. I am able to build detailed profiles on our advocates, which allows me to push better content and the right asks at the right time. I am able to foster relationships across the globe, which encourages stronger adoption while truly giving the sense of community.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting
  • Discussions
  • Challenges
  • Profiling
  • Reporting if you do not have a metrics background, but your CSM will be there to help