AdvocateHub Review - must have for any advocate marketer!
Updated December 01, 2020

AdvocateHub Review - must have for any advocate marketer!

Jessica Mitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Influitive

We're using the AdvocateHub to run our advocate marketing programs - the WileyPLUS Studio, the Knerd Studio and our Student Studio. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our products but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals.

Pros

  • The tool is intuitive, easy to use and is adaptable. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies.
  • Influitive is committed to ensuring their customers are successful. I noticed from the beginning that the company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.
  • There's no better way to reward and communicate with advocates at scale than with Influitive.

Cons

  • I can't think of any areas for improvement at this point in time.
  • Published 14 customer success stories, more are in the works
  • Published 68 online reviews with the help of our advocates. These reviews helped with our lead generation efforts on Capterra substantially. The additional visibility and credibility from the leads has made this into a viable lead source for us.
  • Built a pool of customers who are willing to act as references
  • Generated a stream of referral revenue
Influitive is really easy to use. I can create a challenge in my advocate hub in a matter of seconds.
Influitive's support and customer success teams are awesome! They're invested in my success as customer and are always happy to help in any way that they can.

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

Yes

Did implementation of Influitive go as expected?

Yes

Would you buy Influitive again?

Yes

Anyone who is running an advocate marketing/ evidence program should be using Influitive AdvocateHub!

Using Influitive

It's an easy decision. If you want to run a robust, successful advocate marketing program AdvocateHub is a much needed tool. It'll help you connect with your customers in a meaningful way and drive results for your business.

Evaluating Influitive and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Third-party Reviews

Influitive Implementation

The process of implementing my AdvocateHub was pain free mainly due to the fact that Influitive coached me through the process.
  • Implemented in-house
Change management was minimal
  • No issues were encountered during implementation.

Influitive Training

  • Online training
The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor.

Configuring Influitive

Just right.
No - we have not done any customization to the interface
No - we have not done any custom code

Influitive Reliability

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