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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Influitive

    Score8 out of 10
    N/AAdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.N/A
    Pricing
    Influitive
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Influitive
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional DetailsTo learn more about Influitive's pricing, please reach out to a member of our sales team.
    More Pricing Information
    Community Pulse
    Influitive
    Considered Both Products
    Influitive
    Chose Influitive
    Influitive had better metrics, ease of use and more functionality.

    We have also had a better experience with Influitive's support and CSM partnership
    Incentivized
    Chose Influitive
    I'm biased because I learned about Influitive from a webinar before ever using it and was absolutely wowed by the product. During the initial research, Influitive always had a more robust offering and better reviews.
    Incentivized
    Chose Influitive
    We didn't evaluate any other vendors, having been recommended to speak to Influitive.
    Incentivized
    Chose Influitive
    The challenges were a big factor in our decision. We wanted to have a place users could consume and contribute, and not just browsing articles and moving on. We wanted them to be able to interact with the content, and each other. Many community platforms are just forums. We …
    Incentivized
    Chose Influitive
    They are two different platforms.
    Incentivized
    Chose Influitive
    inSided doesn’t offer rewards but has a much better end-user interface. I’ve got to demo what the backend looks yet.
    Incentivized
    Chose Influitive
    Khoros Communities, in my opinion, isn't set up to host a customer advocacy program, as it's lacking key aspects that Influitive offers (e.g. ability to easily share information with advocates, advanced gamification, etc.) It's much better, however, for a discussion-based …
    Incentivized
    Chose Influitive
    Influitive has much better technology and functionality.
    Incentivized
    Chose Influitive
    Influitive is the only platform I have used.
    Incentivized
    Chose Influitive
    Influitive was in place before I joined the company
    Incentivized
    Chose Influitive
    I was not involved in the decision making process of selecting Influitive.
    Incentivized
    Chose Influitive
    Influitive is a much easier way to maintain the community than using GitHub, Slack or Discord. It helps us build up the brand. Using GitHub, Slack and Discord won't help us build the brand since we cannot put our language and logo there. Using GitHub is a little too complex for …
    Incentivized
    Chose Influitive
    I think that Influitive has been an amazing app and the fact that they acquired PostBeyond shows that they have teeth in the game and are expanding their grasp on the customer retention and advocacy market. This app has really flourished and will continue to do for the time …
    Incentivized
    Chose Influitive
    Unfortunately, having not used other similar products, I cannot indicate how Influitive differs or is better than similar products. In my case, the software was suggested to me by colleagues. Since I have no other knowledge about similar software at the moment, I accepted the …
    Incentivized
    Chose Influitive
    I was not involved in the process to choose Influitive but since using it I feel that it is the best customer advocacy platform :)
    Incentivized
    Chose Influitive
    I was not a part of the purchasing decisions for Influitive so I cannot speak to this. I have seen demos, however, and it seems that Influitive is a leader in the space.
    Incentivized
    Chose Influitive
    Amazing customer service
    Incentivized
    Chose Influitive
    Vanilla is great for forums, but they don't have the gamification/challenges piece that is so important toward building advocacy.
    I've found a similar circumstance with Salesforce communities--good if you're looking primarily for crowdsourced tech support and QA, but nothing …
    Incentivized
    Chose Influitive
    Our community was originally based out of Slack. As our customer community grew, it was essential that we create a space for the community to prosper. We chose Influitive since it had both the advocacy and community portions built-in together. Slack was not able to host the …
    Incentivized
    Chose Influitive
    I was not involved in the product selection of Influitive.
    Incentivized
    Chose Influitive
    We vetted other programs before choosing Influitive. We were most impressed with the flexibility of Influitive and feel we made the right decision.
    Incentivized
    Chose Influitive
    Influitive is the only customer advocacy application I've used.
    Incentivized
    Chose Influitive
    Facebook was very limited in how we were able to track customer suggestions, questions, and feedback. Influitive has ways you can measure your data that really tells us how we are doing with our customers.
    Incentivized
    Chose Influitive
    It's simple to use and we have used it for years. I don't feel like having a strong drive to shift the platform.
    Incentivized
    Chose Influitive
    Haven't used any
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    73 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    67 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    73 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    47 Answers
    Features
    Influitive
    Brand Advocacy Tools
    Comparison of Brand Advocacy Tools features of Influitive
    Feature
    Influitive
    4.9
    2 Ratings
    29% below category average
    Community Building2.02 Ratings
    Referral Management2.02 Ratings
    Rewards Program5.22 Ratings
    Program Notices4.52 Ratings
    Reference Request Automation8.21 Ratings
    Multi-Channel Marketing7.31 Ratings
    User Ratings
    Influitive
    Likelihood to Recommend
    8.0
    (154 ratings)
    Likelihood to Renew
    9.4
    (38 ratings)
    Usability
    7.3
    (19 ratings)
    Availability
    10.0
    (3 ratings)
    Performance
    8.0
    (6 ratings)
    Support Rating
    9.7
    (71 ratings)
    In-Person Training
    10.0
    (1 ratings)
    Online Training
    10.0
    (5 ratings)
    Implementation Rating
    7.3
    (9 ratings)
    Configurability
    9.1
    (1 ratings)
    Ease of integration
    6.7
    (5 ratings)
    Product Scalability
    6.0
    (3 ratings)
    Vendor post-sale
    5.0
    (14 ratings)
    User Testimonials
    Influitive
    Likelihood to Recommend
    Influitive
    We have seen success with information sharing. Giving customers another way to access our resources has been a huge help for them. While we see good engagement numbers there are still some limitations to getting our advocates to complete the 'harder' challenges, like a testimonial or reference
    Incentivized
    Read full review
    Pros
    Influitive
    • Allows you to create compelling and engaging challenges that help your content stand out.
    • The gamification system enables a seamless rewards program that doesn't require a big manual lift.
    • The data and insights are easy to access, analyze, and guide you toward your north star.
    Incentivized
    Read full review
    Cons
    Influitive
    • The Admin view is not as intuitive as the user view and the functionality just isn't as great. I wish it had almost the same layout/interface as how the customer sees it so I didn't have to constantly enter Preview mode.
    • I wish there were more included integrations in the regular Influitive package.
    Incentivized
    Read full review
    Likelihood to Renew
    Influitive
    Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
    Incentivized
    Read full review
    Usability
    Influitive
    Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher
    Incentivized
    Read full review
    Reliability and Availability
    Influitive
    Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.
    Incentivized
    Read full review
    Performance
    Influitive
    Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
    Incentivized
    Read full review
    Support Rating
    Influitive
    If a problem can be easily addressed, Influitive Support is all over it! They're fast and always easy to work with. Some of the larger, or more unique problems, can get a little lost. I'd love to see a bit more follow-up on these more important issues, instead of me needing to reach out to find the status of a previously submitted issue. Overall, everyone at Influitive is kind and wants to help!
    Incentivized
    Read full review
    In-Person Training
    Influitive
    I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.
    Incentivized
    Read full review
    Online Training
    Influitive
    The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
    Read full review
    Implementation Rating
    Influitive
    I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
    Read full review
    Alternatives Considered
    Influitive
    Vanilla is great for forums, but they don't have the gamification/challenges piece that is so important toward building advocacy. I've found a similar circumstance with Salesforce communities--good if you're looking primarily for crowdsourced tech support and QA, but nothing "sticky" for really building a thriving community, or the advocacy piece
    Incentivized
    Read full review
    Scalability
    Influitive
    When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!
    Read full review
    Return on Investment
    Influitive
    • Influitive has helped us generate hundreds of reviews on sites like G2, TrustRadius, and Capterra, which has resulted in various awards and positive placement on grid reports.
    • Influitive has helped us generate dozens of case studies and hundreds of quotes that can be used in sales and marketing campaigns.
    • Influitive has generated thousands of survey responses to help our product team better understand what our customers want, which has had a direct impact on our product roadmap.
    Incentivized
    Read full review
    ScreenShots

    Influitive Screenshots

    Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.