Certain Event Automation Software vs OneCause

Likelihood to Recommend

Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged.It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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OneCause has worked great for our organization in managing special events and fundraisers. It is a great tool to organize event logistics and a great way to organize the auction components. OneCause has helped us simply plan for our fundraising gala. Aside from this, my department has not utilized OneCause in any other way.

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Cristina Pizano-Flores

Program Coordinator

University of St. ThomasHigher Education, 201-500 employees

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Pros

Easy to use and create
Easy to pull reports once event has been sent to attendees
Great way to gather a lot of information

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Courtney Bradley

Meeting Manager

Boggs Chung IncorporatedHospitality, 1-10 employees

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OneCause keeps you organized and on top of details big and small. The checklist feature is hugely helpful and having an individual working on your event with you to point out things you may have missed or not realized you needed is a huge benefit.
The accounting post-event is sorted in a variety of ways making it easy to find [the] info you're looking for like breaking down specific donor traits.
Including ways to market and communicate for the event is vital for success. You can preschedule and customize messages to specific groups right in the platform so it's tracked and event-specific. I love the functionality and ease that provides!

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Jackie Jordan Welker

Senior Director Marketing Communications

Make-A-Wish Eastern North CarolinaFundraising, 11-50 employees

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Cons

Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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larger photos for items in an auction/ different page layout so its easier to see and click into each item.
more integrations- less manual work
easier user interface- sometimes very clunky and hard to navigate through
ability to connect donors and winning bidders directly through the platform

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Jessica Taylor

Administrative Assistant

1% for the PlanetEnvironmental Services, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

OneCause 6.4

Based on 1 answer

It is ultimately not my call, and we are switching Donor CRMs/fundraising platforms so not sure what that will mean for OneCause.

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Verified User

Employee in Other

Non-profit Organization Management Company, 11-50 employees

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Usability

No score

No answers yet

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OneCause 8.5

Based on 46 answers

The customer service and help center is extremely helpful. I cannot give enough accolades about how easy it is to get advice or help on any aspect of their products. The systems themselves are very user friendly and easy to navigate. They also provided us with extensive training and guidance when we were first time users

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Verified User

Professional in Other

Non-profit Organization Management Company, 11-50 employees

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Support Rating

No score

No answers yet

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OneCause 9.5

Based on 48 answers

Live customer service can be a little bit difficult to reach which can increase stress under certain circumstances but overall customer support is excellent their knowledgeable friendly and very helpful and they do their best to respond to customer requests for support timely and appropriately. I think overall support deserves a high rating.

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Verified User

Employee in Corporate

Non-profit Organization Management Company, 1-10 employees

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Implementation Rating

No score

No answers yet

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OneCause 10.0

Based on 1 answer

I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.

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Verified User

Employee in Corporate

Non-profit Organization Management Company, 1-10 employees

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Alternatives Considered

My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance

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Courtney Bradley

Meeting Manager

Boggs Chung IncorporatedHospitality, 1-10 employees

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The biggest draw for us was OneCause's silent auction offering. We had been doing silent auctions on paper for the last four years and we were looking to update our process and draw in more bids with added convenience. OneCause was able to create a one-stop-shop for us where we could have all of our Gala offerings in a central location.

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Verified User

Board Member in Information Technology

Non-profit Organization Management Company, 1-10 employees

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Return on Investment

Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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I am able to reach many more donors via our online auction than at an in-person event.
Closing out an auction and collecting payment is infinitely easier than running an auction on paper.
Guests enter all their own information including credit cards making it very easy to manage the event as a single event director.

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Verified User

Director in Other

Education Management Company, 51-200 employees

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