What users are saying about
40 Ratings
26 Ratings
40 Ratings
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Score 7.4 out of 100
26 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Sales Force Automation

    Chargebee

    Feature Set Not Supported
    N/A
    7.2

    HoneyBook

    72%
    HoneyBook ranks higher in 7/7 features

    Customer data management / contact management

    N/A
    0 Ratings
    6.9
    69%
    9 Ratings

    Workflow management

    N/A
    0 Ratings
    6.7
    67%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.5
    75%
    8 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Contract management

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Interaction tracking

    N/A
    0 Ratings
    6.2
    62%
    7 Ratings

    Customer Service & Support

    Chargebee

    Feature Set Not Supported
    N/A
    6.5

    HoneyBook

    65%
    HoneyBook ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    6.4
    64%
    5 Ratings

    Help desk management

    N/A
    0 Ratings
    6.6
    66%
    6 Ratings

    Marketing Automation

    Chargebee

    Feature Set Not Supported
    N/A
    5.5

    HoneyBook

    55%
    HoneyBook ranks higher in 1/1 features

    Lead management

    N/A
    0 Ratings
    5.5
    55%
    7 Ratings

    CRM Project Management

    Chargebee

    Feature Set Not Supported
    N/A
    6.6

    HoneyBook

    66%
    HoneyBook ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    5.6
    56%
    9 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    6.2
    62%
    8 Ratings

    CRM Reporting & Analytics

    Chargebee

    Feature Set Not Supported
    N/A
    5.3

    HoneyBook

    53%
    HoneyBook ranks higher in 1/1 features

    Customizable reports

    N/A
    0 Ratings
    5.3
    53%
    6 Ratings

    Customization

    Chargebee

    Feature Set Not Supported
    N/A
    6.8

    HoneyBook

    68%
    HoneyBook ranks higher in 2/2 features

    Custom fields

    N/A
    0 Ratings
    7.5
    75%
    8 Ratings

    Custom objects

    N/A
    0 Ratings
    6.1
    61%
    8 Ratings

    Security

    Chargebee

    Feature Set Not Supported
    N/A
    5.9

    HoneyBook

    59%
    HoneyBook ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.3
    63%
    6 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    5.4
    54%
    7 Ratings

    Platform

    Chargebee

    Feature Set Not Supported
    N/A
    7.1

    HoneyBook

    71%
    HoneyBook ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Attribute Ratings

    • Chargebee is rated higher in 2 areas: Usability, Support Rating
    • HoneyBook is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.8

    Chargebee

    68%
    19 Ratings
    8.2

    HoneyBook

    82%
    9 Ratings

    Likelihood to Renew

    Chargebee

    N/A
    0 Ratings
    9.0

    HoneyBook

    90%
    1 Rating

    Usability

    8.0

    Chargebee

    80%
    1 Rating
    7.6

    HoneyBook

    76%
    7 Ratings

    Support Rating

    8.0

    Chargebee

    80%
    2 Ratings
    7.7

    HoneyBook

    77%
    7 Ratings

    Likelihood to Recommend

    Chargebee

    Well-suited:
    • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
    • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
    Anonymous | TrustRadius Reviewer

    HoneyBook

    I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
    Tiffany Waddell Tate | TrustRadius Reviewer

    Pros

    Chargebee

    • Reliable: We've had virtually no issues since launch.
    • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
    • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
    Anonymous | TrustRadius Reviewer

    HoneyBook

    • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
    • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
    • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
    • The app helps me feel connected to my leads and data while I'm away from my computer.
    Melody Alexander | TrustRadius Reviewer

    Cons

    Chargebee

    • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
    • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
    • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
    Brad Henderson | TrustRadius Reviewer

    HoneyBook

    • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
    • The transaction fees for instant deposits are expensive.
    • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
    • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
    Alyssa Parr | TrustRadius Reviewer

    Pricing Details

    Chargebee

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Chargebee Editions & Modules

    Edition
    Rise$2491
    Scale$5491
    EnterpriseContact sales team
    1. per month
    2. none
    Additional Pricing Details
    No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

    HoneyBook

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $390 Year

    HoneyBook Editions & Modules

    Edition
    Unlimited Plan - Annual$3901
    $1 Promo$1 Per Month2
    Unlimited Plan - Monthly$393
    1. Year
    2. 6 Months Promo Code = ONLY1
    3. Month
    Additional Pricing Details
    For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

    Likelihood to Renew

    Chargebee

    No score
    No answers yet
    No answers on this topic

    HoneyBook

    HoneyBook 9.0
    Based on 1 answer
    Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
    Anonymous | TrustRadius Reviewer

    Usability

    Chargebee

    Chargebee 8.0
    Based on 1 answer
    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Anonymous | TrustRadius Reviewer

    HoneyBook

    HoneyBook 7.6
    Based on 7 answers
    This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Chargebee

    Chargebee 8.0
    Based on 2 answers
    Chargebee is simple to use, and we have had little need for support.
    Will Goad | TrustRadius Reviewer

    HoneyBook

    HoneyBook 7.7
    Based on 7 answers
    They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
    Dana Sacco | TrustRadius Reviewer

    Alternatives Considered

    Chargebee

    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Shivam Shrivastava | TrustRadius Reviewer

    HoneyBook

    We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Chargebee

    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Anonymous | TrustRadius Reviewer

    HoneyBook

    • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
    • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
    Kristin Cole | TrustRadius Reviewer

    Screenshots

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