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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chargebee

    Score8.5 out of 10
    N/AChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.

    $599

    per month for up to USD 100K of billing per month; 0.75% on billing thereafter

    NextGen Healthcare EHR

    Score6.9 out of 10
    N/ANextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient…N/A
    Pricing
    ChargebeeNextGen Healthcare EHR
    Editions & Modules
    Scale
    $599
    per month for up to USD 100K of billing per month; 0.75% on billing thereafter
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    ChargebeeNextGen Healthcare EHR
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo transaction based fees. No setup cost.—
    More Pricing Information
    Community Pulse
    ChargebeeNextGen Healthcare EHR
    Considered Both Products
    Chargebee
    No answer on this topic
    NextGen Healthcare
    No answer on this topic
    Key User Insights
    Would buy again
    77%
    Would buy again
    10 Answers
    90%
    Would buy again
    35 Answers
    Delivers good value for the price
    69%
    Delivers good value for the price
    9 Answers
    90%
    Delivers good value for the price
    27 Answers
    Happy with the feature set
    77%
    Happy with the feature set
    10 Answers
    79%
    Happy with the feature set
    31 Answers
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    74%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    57%
    Implementation went as expected
    4 Answers
    86%
    Implementation went as expected
    25 Answers
    Features
    ChargebeeNextGen Healthcare EHR
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Chargebee and NextGen Healthcare EHR
    Feature
    Chargebee
    -
    Ratings
    NextGen Healthcare EHR
    5.7
    43 Ratings
    27% below category average
    Real-time eligibility verification00 Ratings6.538 Ratings
    Claims management00 Ratings4.537 Ratings
    Coding00 Ratings6.238 Ratings
    Patient billing00 Ratings6.234 Ratings
    Financial Reporting00 Ratings5.334 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Chargebee and NextGen Healthcare EHR
    Feature
    Chargebee
    -
    Ratings
    NextGen Healthcare EHR
    7.9
    32 Ratings
    3% above category average
    Rule-based scheduling00 Ratings8.01 Ratings
    Automated appointment reminders00 Ratings7.730 Ratings
    Automated patient check-in00 Ratings9.01 Ratings
    Multi-location support00 Ratings9.01 Ratings
    Calendar interface00 Ratings5.725 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of Chargebee and NextGen Healthcare EHR
    Feature
    Chargebee
    -
    Ratings
    NextGen Healthcare EHR
    6.5
    40 Ratings
    10% below category average
    Charting / document management00 Ratings6.540 Ratings
    Templates00 Ratings6.539 Ratings
    Patient portal00 Ratings6.638 Ratings
    Mobile/tablet support00 Ratings5.431 Ratings
    Fax integration00 Ratings7.01 Ratings
    Integration with other EMR and PM systems00 Ratings9.025 Ratings
    Workflow automation00 Ratings5.01 Ratings
    Speech recognition00 Ratings7.325 Ratings
    Customization00 Ratings5.137 Ratings
    E-prescribing00 Ratings6.638 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Chargebee and NextGen Healthcare EHR
    Feature
    Chargebee
    -
    Ratings
    NextGen Healthcare EHR
    7.6
    41 Ratings
    9% below category average
    HIPAA compliance00 Ratings8.541 Ratings
    Role-based permission levels00 Ratings6.01 Ratings
    Data backups and redundancy00 Ratings9.01 Ratings
    Local mode / networking failsafe00 Ratings7.01 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Chargebee and NextGen Healthcare EHR
    Feature
    Chargebee
    -
    Ratings
    NextGen Healthcare EHR
    6.8
    41 Ratings
    10% below category average
    Task tracking00 Ratings6.01 Ratings
    Specialty-specific workflows00 Ratings6.01 Ratings
    Multi-office / multi-physician capabilities00 Ratings8.341 Ratings
    Best Alternatives
    ChargebeeNextGen Healthcare EHR
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    Maxio
    Score8.1 out of 10
    CareLogic EHR
    Score10 out of 10
    Enterprises
    Zuora
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    Epic
    Score8.6 out of 10
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    User Ratings
    ChargebeeNextGen Healthcare EHR
    Likelihood to Recommend
    7.1
    (22 ratings)
    6.5
    (44 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    7.0
    (2 ratings)
    5.3
    (38 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    1.8
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    ChargebeeNextGen Healthcare EHR
    Likelihood to Recommend
    Chargebee
    Well-suited:
    • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
    • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
    Incentivized
    Read full review
    NextGen Healthcare
    NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.
    Incentivized
    Read full review
    Pros
    Chargebee
    • Reliable: We've had virtually no issues since launch.
    • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
    • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
    Incentivized
    Read full review
    NextGen Healthcare
    • it is easy to create an appointment for a patient. The system is easy to use. It can easily show you when the next appoint is and also has pop up system alerts that the staff can view as to any special things that may need to be done before that appointment is created
    • Adding charges from an encounter is effortless, creates the claim and is sent to the clearing house and onto the payer. This process is all documented
    • one of the best features I like is that in the background is that NextGen documents every user's actions as to what is being done to the patient's chart. As a manager I can view what has happen over time with the patient's chart and easily repair what's needed
    Incentivized
    Read full review
    Cons
    Chargebee
    • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
    • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
    • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
    Incentivized
    Read full review
    NextGen Healthcare
    • NextGen completely misses the mark for ASCs, especially multispecialty.
    • NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
    • NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.
    Incentivized
    Read full review
    Likelihood to Renew
    Chargebee
    No answers on this topic
    NextGen Healthcare
    combination of feature and cost for our organization. other EHRs too costly without much added benefit. good customer support. that is all that is all that is all that is all that is all that is all that is all that is all that is all that is all that is all
    Incentivized
    Read full review
    Usability
    Chargebee
    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Incentivized
    Read full review
    NextGen Healthcare
    I gave this rating because it is truly a system that flows data extremely well within the NextGen ecosystem. Many times you will find systems that do not want to talk to each other from a data perspective, let alone from a capabilities lens. NextGen Healthcare EHR delivers on this data flow without aggregation to where you are deciding on what not to bring into the chart rather than worrying if it is in available.
    Incentivized
    Read full review
    Performance
    Chargebee
    No answers on this topic
    NextGen Healthcare
    Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
    Incentivized
    Read full review
    Support Rating
    Chargebee
    Chargebee is simple to use, and we have had little need for support.
    Incentivized
    Read full review
    NextGen Healthcare
    Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
    Incentivized
    Read full review
    In-Person Training
    Chargebee
    No answers on this topic
    NextGen Healthcare
    Very informative training which helped me to adapt quickly to the system
    Incentivized
    Read full review
    Alternatives Considered
    Chargebee
    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Incentivized
    Read full review
    NextGen Healthcare
    NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
    Incentivized
    Read full review
    Return on Investment
    Chargebee
    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Incentivized
    Read full review
    NextGen Healthcare
    • While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.
    Incentivized
    Read full review
    ScreenShots

    Chargebee Screenshots

    Screenshot of Chargebee's metrics and reportingScreenshot of the Recurring Business Command CentreScreenshot of customer subscription nanagement organized onto a single page, where users can change plans, edit card details, add add-ons, apply credits, apply ad hoc charges and delay billing dateScreenshot of the customizable hosted checkout page

    NextGen Healthcare EHR Screenshots

    Screenshot of NGE Practice Management - a patient chartScreenshot of NextGen Healthcare's Ambient AssistScreenshot of the Patient Experience on a mobile deviceScreenshot of the Patient Experience Dashboard