40 Ratings
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Score 7.4 out of 100
7 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Oracle Utilities Customer Care and Billing is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.8

Chargebee

68%
19 Ratings
8.4

Oracle Utilities Customer Care and Billing

84%
5 Ratings

Likelihood to Renew

Chargebee

N/A
0 Ratings
9.0

Oracle Utilities Customer Care and Billing

90%
1 Rating

Usability

8.0

Chargebee

80%
1 Rating

Oracle Utilities Customer Care and Billing

N/A
0 Ratings

Support Rating

8.0

Chargebee

80%
2 Ratings
8.7

Oracle Utilities Customer Care and Billing

87%
8 Ratings

Likelihood to Recommend

Chargebee

Well-suited:
  • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
  • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
Anonymous | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.
Anonymous | TrustRadius Reviewer

Pros

Chargebee

  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
Anonymous | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.
Aaron Baker | TrustRadius Reviewer

Cons

Chargebee

  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
Brad Henderson | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
Anonymous | TrustRadius Reviewer

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

Chargebee Editions & Modules

Edition
Rise$2491
Scale$5491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

Oracle Utilities Customer Care and Billing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Oracle Utilities Customer Care and Billing Editions & Modules

Additional Pricing Details

Likelihood to Renew

Chargebee

No score
No answers yet
No answers on this topic

Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing 9.0
Based on 1 answer
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
Anonymous | TrustRadius Reviewer

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

No score
No answers yet
No answers on this topic

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.
Will Goad | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing 8.7
Based on 8 answers
Good support. It's knowledgeable and best used for consulting.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chargebee

The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
Shivam Shrivastava | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
Anonymous | TrustRadius Reviewer

Return on Investment

Chargebee

  • It was a step in the right direction compared to ReCharge
  • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
  • Now, we are seeing some positive results (after some costly updating from our end)
Anonymous | TrustRadius Reviewer

Oracle Utilities Customer Care and Billing

  • I'm not aware of any negative impacts implementing the application had from a financial perspective
Anonymous | TrustRadius Reviewer

Screenshots

Oracle Utilities Customer Care and Billing

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