What users are saying about
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Top Rated
92 Ratings
9 Ratings

Chartbeat

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Top Rated
92 Ratings
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Score 9.1 out of 100
9 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Email & Online Marketing

    Chartbeat

    Feature Set Not Supported
    N/A
    7.7

    Makesbridge

    77%
    Makesbridge ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    6.9
    69%
    7 Ratings

    Dynamic content

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Landing pages

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    A/B testing

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Mobile optimization

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.2
    82%
    14 Ratings

    List management

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Lead Management

    Chartbeat

    Feature Set Not Supported
    N/A
    8.1

    Makesbridge

    81%
    Makesbridge ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Data quality management

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Campaign Management

    Chartbeat

    Feature Set Not Supported
    N/A
    8.1

    Makesbridge

    81%
    Makesbridge ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Social Media Marketing

    Chartbeat

    Feature Set Not Supported
    N/A
    8.8

    Makesbridge

    88%
    Makesbridge ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Social profile integration

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Reporting & Analytics

    Chartbeat

    Feature Set Not Supported
    N/A
    8.0

    Makesbridge

    80%
    Makesbridge ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.6
    76%
    7 Ratings

    Standard reports

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Custom reports

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Platform & Infrastructure

    Chartbeat

    Feature Set Not Supported
    N/A
    7.6

    Makesbridge

    76%
    Makesbridge ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.1
    81%
    5 Ratings

    Customizability

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Attribute Ratings

    • Chartbeat is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Makesbridge is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.1

    Chartbeat

    91%
    54 Ratings
    8.2

    Makesbridge

    82%
    7 Ratings

    Likelihood to Renew

    10.0

    Chartbeat

    100%
    5 Ratings
    9.1

    Makesbridge

    91%
    2 Ratings

    Usability

    8.7

    Chartbeat

    87%
    45 Ratings
    8.8

    Makesbridge

    88%
    2 Ratings

    Availability

    Chartbeat

    N/A
    0 Ratings
    9.1

    Makesbridge

    91%
    4 Ratings

    Performance

    Chartbeat

    N/A
    0 Ratings
    9.1

    Makesbridge

    91%
    2 Ratings

    Support Rating

    8.0

    Chartbeat

    80%
    11 Ratings
    8.2

    Makesbridge

    82%
    4 Ratings

    Online Training

    Chartbeat

    N/A
    0 Ratings
    5.5

    Makesbridge

    55%
    1 Rating

    Likelihood to Recommend

    Chartbeat

    If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
    Kaley Roshitsh | TrustRadius Reviewer

    Makesbridge

    Makesbridge is great for email marketing and Salesforce integration. It is great for a startup or large company. Support is terrific. You can't go wrong with the service.
    Michelle Rogers | TrustRadius Reviewer

    Pros

    Chartbeat

    • Provides easy at-a-glance look at what people are reading right now
    • Heads-up Display allows you to make sure the homepage is showing the content people want to read
    • Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability
    Anonymous | TrustRadius Reviewer

    Makesbridge

    • Makesbridge had the highest reviews in customer service on the Salesforce app exchange. This was the major reason that I chose them. Some of the implementation was over my head, but this was not a problem since they were always available to help with any issues that came up.
    • The team has even taken suggestions and implemented them quickly when I voiced a need for a particular Salesforce integration. Makesbridge has been a fantastic addition to my company.
    Bryan Barnes | TrustRadius Reviewer

    Cons

    Chartbeat

    • Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
    • More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
    • Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.
    Anonymous | TrustRadius Reviewer

    Makesbridge

    • I would like for users to be able to see campaigns and templates created by other non-admin users. I'd like the option as the sysadmin to select which parts of the application should be open to all users, and which I'd like to gate. (Permissions, if you will).
    • Configuration of training materials. The content is great, I just have had difficulty locating the specific article that would be most relevant to the situation. I'd love step-by-step guides for campaign creation, etc.
    Julie Bylow | TrustRadius Reviewer

    Pricing Details

    Chartbeat

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Chartbeat Editions & Modules

    Additional Pricing Details

    Makesbridge

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $30 per month

    Makesbridge Editions & Modules

    Edition
    Pay As You Go1
    Mini$292
    SMB$752
    MKS PRO$1503
    Enterprise$5004
    Engage$1,5005
    1. Custom Pricing
    2. per month (1 account)
    3. per month (5 accounts)
    4. per month (10 accounts)
    5. per month (25 accounts)
    Additional Pricing Details
    Makesbridge offers a range of pricing plans and packages to comfortably accommodate any combinate of needs and budget. Pay As You Go plans are just that - companies only pay for what they use in a given month. Alternative packages - PRO, Enterprise and Engage - are for companies with consistent use patterns and willingness to pay a minimum monthly fee. In all cases there is no long term obligation; 30 days notice is all that's required to cancel a PRO, Enterprise or Engage.

    Likelihood to Renew

    Chartbeat

    Chartbeat 10.0
    Based on 5 answers
    I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.
    Anonymous | TrustRadius Reviewer

    Makesbridge

    Makesbridge 9.1
    Based on 2 answers
    Great product, exceptional support. I'm going to be honest and say that I was apprehensive that the Makesbridge team was actually as wonderful as the app exchange reviews claim...How often does that actually happen?! But now, I can honestly say that the glowing reviews are spot-on, and my only concern is that they do not do justice in describing the product, support and service Makesbridge provides.
    Julie Bylow | TrustRadius Reviewer

    Usability

    Chartbeat

    Chartbeat 8.7
    Based on 45 answers
    It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed
    Anonymous | TrustRadius Reviewer

    Makesbridge

    Makesbridge 8.8
    Based on 2 answers
    I'm not an IT guru. The layout and workflows make sense, and I appreciate not having to involve a developer for every change I'd like to make.
    Julie Bylow | TrustRadius Reviewer

    Reliability and Availability

    Chartbeat

    No score
    No answers yet
    No answers on this topic

    Makesbridge

    Makesbridge 9.1
    Based on 4 answers
    Their tech support staff is the BEST I have worked with!
    Anonymous | TrustRadius Reviewer

    Performance

    Chartbeat

    No score
    No answers yet
    No answers on this topic

    Makesbridge

    Makesbridge 9.1
    Based on 2 answers
    Best tech support in the software industry.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Chartbeat

    Chartbeat 8.0
    Based on 11 answers
    I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
    Graeme Brown | TrustRadius Reviewer

    Makesbridge

    Makesbridge 8.2
    Based on 4 answers
    While their phone/chat support is outstanding, I wish there was more documentation and how-to information available online. There are many features that I have not used because I don't understand how to use them as well as I should
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Chartbeat

    Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
    Kurt Gessler | TrustRadius Reviewer

    Makesbridge

    Makesbridge was easier to use and has a much better help desk. We were originally impressed with sales and then the technical side. At one point we handled e-mails with an internal program, what a headache, especially the list management.
    Warren Wear | TrustRadius Reviewer

    Return on Investment

    Chartbeat

    • I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
    • Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.
    Anonymous | TrustRadius Reviewer

    Makesbridge

    • Good customer service and allows us to use our leads without much restriction.
    • Price still considered quite high for a very small business like us.
    Cymon Tan | TrustRadius Reviewer

    Screenshots

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