Makesbridge has the best phone/chat customer support team to support a robust system!
Updated April 27, 2016
Makesbridge has the best phone/chat customer support team to support a robust system!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Mini
Overall Satisfaction with Makesbridge
We use Makesbridge for e-communication, nurture track marketing, form submission management and marketing automation. We are a small organization. The nurture track functionality really helps us, especially when we utillize forms to capture event information. We really like that the system is integrated with Salesforce.
Pros
- Service: I have been so impressed by the service team. They are extremely responsive and knowledgeable!! Probably the best phone/chat tech support I have ever utilized.
- Segmenting by targets, lists and tags. We can divide and target our contacts by who they are, how they interact with us, what URLs they visit and their activities.
- Forms. I use their forms for subscriptions and surveys, as well as to take in information about meal and seating preferences for our events. I love that the forms can update contact records in Salesforce.
- The system appearance. Love the graphic presentation.
- Did I mention how good their phone/chat tech support team is?!! Fantastic (Ehsan and Mansoor are fantastic!)
Cons
- There needs to be more "how to" information and more descriptions on how to use various functions in the online support site. (I feel guilty calling to ask for help over the same issues.) It also would be helpful to have examples on each block (ie., bots)
- There needs to be photo editing capability and the ability to use custom aspect ratios (please add this capability back in).
- I would like to be able to use a more robust (if, And, Or) filtering system when establishing targets. Right now, the only options are Any or All.
- I would like to see a more robust photo management system (categories, for example).
- I would like to use the system with custom objects within Salesforce
- The ability to change the color of buttons and dividers
- The ability to move the formatting bar when editing newsletter sections. Sometimes it stands directly on top of copy.
- The form automation and nurture tracks have been a life saver on several occasions!
- Act-On,Constant Contact,Vertical Response,MailChimp,Marketo Marketing Automation
Makesbridge had forms capability, nurture/drip campaigns and the price was much more reasonable when compared to other Salesforce-integrated systems. The capabilities were more robust and allowed for automation.
Makesbridge Feature Ratings
Using Makesbridge
3 - Marketing/Development and Volunteer Management
1 - Graphic Design (to change file sizes/dimensions of photos)
Understanding about formulas (for putting together targets)
Some html (for designing custom options)
Some technical knowledge
Someone willing to take initiative to learn about all the features offered
Understanding about formulas (for putting together targets)
Some html (for designing custom options)
Some technical knowledge
Someone willing to take initiative to learn about all the features offered
Makesbridge Implementation
- Implemented in-house
Makesbridge Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Budget issues, but would not need it because of the great support staff they have. I have never worked with a more responsive, caring and knowledgeable group.
Yes - They have addressed every phone/chat inquiry in a very timely manner. So impressed with their response time and explanation of issues.
The phone/chat team provides exemplary support whenever I need them. I have been so impressed by Ehsan and Mansoor, particularly. They are huge assets to the organization!!!!
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