What users are saying about
4 Ratings
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29 Ratings
4 Ratings
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Score 9 out of 100

IBM Watson Assistant

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29 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

If the initial configs are done right, IBM Watson Assistant is a very reliable platform that can be used in multiple business used cases / scenarios. The out of the box solution is very robust and can provide most basic functionalities. Testing the platform in a test bed (in a DEV or a UAT environment) is extremely useful to test all different used cases before deploying in Production. The IBM account team is also very helpful in gathering the overall business requirements and working on the UAT / DEV test set up.
Anonymous | TrustRadius Reviewer

Pros

Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Jorge Guevara | TrustRadius Reviewer

IBM Watson Assistant

  • IBM Watson Services like speech to text, etc. are just some clicks away. You just need to specify some basic details like location etc and the resource will be ready for use.
  • IBM DB2 engine is a fully managed relational database for all your needs.
  • There are a lot of services available from which users can choose what suits his/her needs.
Kapil Bansal | TrustRadius Reviewer

Cons

Chatfuel

  • Setting it up is time-consuming.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • API v2 is still not very efficient in term of manipulating the conversation. API v1 is way more flexible.
  • There is a limit on the number of skills per IBM Watson Assistant instance, which is causing us trouble creating skills programmatically.
  • We are unable to use our own language model.
Shadi Khalifa | TrustRadius Reviewer

Likelihood to Renew

Chatfuel

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 9.0
Based on 1 answer
The ease of use and scalability options enabled me to provide the above rating.
Chakravarthy SSNTK | TrustRadius Reviewer

Support Rating

Chatfuel

Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.9
Based on 8 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Online Training

Chatfuel

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 10.0
Based on 1 answer
I had attended a one day training, which included the designing of IBM Watson Assistant. However, I am looking to work intensively on exploring the various dimensions and integrations for enhanced customer engagement.
Sridevi Patil | TrustRadius Reviewer

Alternatives Considered

Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Jorge Guevara | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant has a competitive cost structure, is easy to integrate with Intercom, and is more scalable as we look to future enhancements such as speech-to-text, document upload/analytics, and natural language processing across multiple languages.IBM technical support / case resolution is good.IBM updates / communication, product enhancements are clearly communicated.
Samir Shah | TrustRadius Reviewer

Return on Investment

Chatfuel

  • It helped overall with visitor engagement.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • It reduced the overall time we were giving to training and testing the model.
  • Even the freshers and trainers can easily work on it because of its interactive environment and uncomplicated design.
  • It lagged more than half the time and frustrated the engineers.
Shivam Sharma | TrustRadius Reviewer

Pricing Details

Chatfuel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chatfuel Editions & Modules

Edition
FreeFree
Pro$152
PremiumContact sales team
  1. per month
Additional Pricing Details

IBM Watson Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Assistant Editions & Modules

Additional Pricing Details

Add comparison