What users are saying about
6 Ratings
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Top Rated
134 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

IBM Watson Assistant

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Top Rated
134 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • Chatfuel is rated higher in 1 area: Likelihood to Recommend
  • IBM Watson Assistant is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

Chatfuel

90%
3 Ratings
8.7

IBM Watson Assistant

87%
75 Ratings

Likelihood to Renew

Chatfuel

N/A
0 Ratings
8.5

IBM Watson Assistant

85%
4 Ratings

Usability

Chatfuel

N/A
0 Ratings
8.8

IBM Watson Assistant

88%
62 Ratings

Support Rating

7.7

Chatfuel

77%
3 Ratings
8.8

IBM Watson Assistant

88%
15 Ratings

Online Training

Chatfuel

N/A
0 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Implementation Rating

Chatfuel

N/A
0 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Likelihood to Recommend

Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

It's indeed a great chatbot tool. You can implement it into various other services of your own but will have to buy the license for each from IBM. There is very little tutorial and documentation available, so most of the time you may need to do research for a new feature to be implemented, else there are many pre-made intents and dialogues that is more than enough to fulfil your daily needs.
Maya Galal | TrustRadius Reviewer

Pros

Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Jorge Guevara | TrustRadius Reviewer

IBM Watson Assistant

  • Step by step process integrates well with existing infrastructure.
  • Machine learning and NLP capabilities are second to none.
  • Data implementation and sanitation are easy.
  • Deployment and registration are very simple.
  • The UI and UX are very intuitive.
  • The training material and peer community groups are very helpful.
Anonymous | TrustRadius Reviewer

Cons

Chatfuel

  • Setting it up is time-consuming.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • We [didn't] find it an easy or user–friendly tool as we [had] to get assistance from another team of our department.
  • It is not a tool that everyone can easily understand and work on. [However,] all those who have experience in handling data analytics can make the maximum out of it.
  • I want the IBM team to [lower] its price as [we need it so that] we have [for] management anyway, but overall as compared to its competitors, it is way more expensive.
Lena joi Jansson | TrustRadius Reviewer

Pricing Details

Chatfuel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Chatfuel Editions & Modules

Edition
FreeFree
Pro$152
PremiumContact sales team
  1. none
  2. per month
  3. none
Additional Pricing Details

IBM Watson Assistant

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 per month

IBM Watson Assistant Editions & Modules

Edition
Lite$01
Plus$1401
EnterpriseContact for pricing
  1. per month
  2. none
Additional Pricing Details
Billing for the use of Watson Assistant is managed through your IBM Cloud® account. The metrics that are used for billing purposes differ based on your plan type. You can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

Likelihood to Renew

Chatfuel

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 8.5
Based on 4 answers
IBM Watson simply works well for my organisation.We were able to design, build, and deploy a fully integrated chatbot in a matter of months. The basic building blocks (intents, skills, dialogue nodes, integration) are relatively straightforward for a technical developer to work with.The bot now supports retail customers in 3 different countries on both web and app based channels. We plan to further develop the bot to expand the way it interacts with customers through voice to text, and optical character recognition, as well as an improved UI.
Anonymous | TrustRadius Reviewer

Usability

Chatfuel

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 8.8
Based on 62 answers
I gave this rating because it is so easy to use and implement. It doesn't require any kind of training to implement and it just does its job so much better than its competitors. The amount of time utilized for the maintenance and training of a new model with custom data is also negligible as compared to its competitors.
Siddharth Pansuria | TrustRadius Reviewer

Support Rating

Chatfuel

Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.8
Based on 15 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Online Training

Chatfuel

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 7.3
Based on 1 answer
Excellent course material.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chatfuel

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 7.3
Based on 1 answer
Overall the implementation was simple.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Jorge Guevara | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant has helped our organization predict future outcomes. It fully understands our business language and has allowed us to deliver better, more innovative experiences. Their accurate and updated algorithm has helped us solve the more complex problems our organization has faced and allowed us to optimize time spent in our organization.
Layla Dlamini | TrustRadius Reviewer

Return on Investment

Chatfuel

  • It helped overall with visitor engagement.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • The training cost is reduced as coding knowledge is not necessary to create a chatbot or to use this tool.
  • The accuracy of the received response through the chatbot is increased, which directly impacts customer satisfaction.
  • IT cost and FTE savings have increased.
  • Multiple customers can be handled in one go.
  • The response of the AI in the chatbot is very fast.
Debasis Nayak | TrustRadius Reviewer

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