What users are saying about
92 Ratings
54 Ratings
92 Ratings
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Score 7.8 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Notion

If you are generating a lot of content and working in a team environment, Notion is a clutch way to make sure that every member of the team is working on the same draft or version of your document. If you are in a process chain, it also becomes quite useful being able to drag the content card from one person's to do list from another's when it becomes their responsibility.
Garrett Lemons | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Chatter
7.1
Notion
6.7
Task Management
Chatter
7.2
Notion
8.2
Gantt Charts
Chatter
7.4
Notion
7.1
Scheduling
Chatter
7.0
Notion
6.0
Workflow Automation
Chatter
7.1
Notion
4.5
Mobile Access
Chatter
7.3
Notion
8.5
Search
Chatter
6.9
Notion
6.1
Visual planning tools
Chatter
6.8
Notion
6.4

Communication

Chatter
8.2
Notion
8.0
Chat
Chatter
8.4
Notion
9.0
Notifications
Chatter
8.2
Notion
7.8
Discussions
Chatter
8.4
Notion
8.3
Surveys
Chatter
7.5
Notion
6.0
Internal knowledgebase
Chatter
7.9
Notion
9.0
Integrates with GoToMeeting
Chatter
9.1
Notion
Integrates with Gmail and Google Hangouts
Chatter
7.5
Notion
Integrates with Outlook
Chatter
8.5
Notion

File Sharing & Management

Chatter
7.5
Notion
7.3
Versioning
Chatter
6.8
Notion
6.7
Video files
Chatter
6.8
Notion
7.0
Audio files
Chatter
6.8
Notion
6.5
Document collaboration
Chatter
7.7
Notion
9.0
Access control
Chatter
7.3
Notion
7.7
Advanced security features
Chatter
8.0
Notion
5.3
Integrates with Google Drive
Chatter
8.5
Notion
6.5
Device sync
Chatter
8.0
Notion
9.3

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Notion

  • Notion is very easy to use and create content on. With other Wikis, you have to edit the page using widgets and never know what it will look like until you are done. With Notion you get to create in the same view that others will see when they view your page.
  • Notion is very clean and easy to read. There are a lot of different choices for how to format the content however you wold like.
Anonymous | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Notion

  • Sometimes the data functions are difficult to get working.
  • Wish there was an option for folders to better organized.
  • Formatting does not work well when using copy/paste or exporting to another type of file or document.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Notion

No score
No answers yet
No answers on this topic

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Notion

No score
No answers yet
No answers on this topic

Support Rating

Chatter

Chatter 7.5
Based on 35 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Notion

No score
No answers yet
No answers on this topic

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Notion

I have replaced Evernote use with Notion. Evernote became just a place to shuffle resources to essentially read later, however products like Pocket have replaced that as well. Inclusion of the database approach from Notion far exceeds what Evernote offered. Evernote was good at keeping notes, but good portion of notes in my workflow are temporary and easy delete or archive.
Theodore K. Langston | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Notion

  • It reduces duplicative work as everyone is literally on the same page.
  • Allows multiple stages of the production to happen simultaneously without impeding the other, i.e. content editing and photo insertion can happen simultaneously once the draft is finished.
Garrett Lemons | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Notion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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