Likelihood to Recommend Checkout offers great service and expertise and stands above its peers in full-service offering, integration, and ongoing support. However, Checkout is not suitable in a scenario where Paysend is fully licensed and a direct acquirer of the scheme. In this scenario, Paysend can perform the full value chain in-house.
Read full review Many of our international students studying at our institution are financially supported by their parents in their homeland. In other words, they rely on their families for payment of their class fees. So, Flywire makes international payments convenient by making payment by visiting our college website and finding the Flywire payment option. Some prefer this method over credit card payments or by wiring money to the student's bank account in the U.S., which creates a whole additional step in making payments.
Read full review Pros They provide excellent advice from knowledgeable subject matter experts on all things payments. They adapt quickly to our business-changing needs, helping us stay agile as our business grows. They provide trustworthy and reliable services that enable us to take payments with as little friction as possible. They are as passionate about performance as we are, working closely with us to ensure we maximize the chances of success for every transaction. Read full review It accepts a wire transfer from virtually all nations outside the U.S. The customer service support is helpful. Once payment information in our system is updated, it allows for payment for classes from overseas to run smoothly. Read full review Cons Their dashboard can get better. They have been making improvements Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com Read full review Delay time could be shortened between the actual time of payment and the confirmation of payment. It could allow for the payer to pay more than the outstanding balance without rejecting additional amounts of money. Refund information by way of Flywire is a little vague. Read full review Likelihood to Renew We have a long term contract and we already have them in our plans for the next 5 years.
Read full review Reliability and Availability In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
Read full review Performance Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
Read full review Support Rating When we were discovering the possibility of opening an entity in the United States to process transactions as domestic cards, Checkout.com did not just quickly provide the requirements to open that market as we asked them to but showed us slides with all the possibilities we had for each of their licenses in the world, calculating an estimate of the acquiring costs and acceptance rate we would have, based on the cross-border volumes we were processing with them, to evaluate other ways to improve our business.
Read full review Alternatives Considered Both
CyberSource and Ingenico provided poor support on any types of issues. Integration was a nightmare as it took months just to set them up as compared to Checkout.com. Checkout.com provided us with quick integration and constant monitoring of our transactions which is what we really needed.
Read full review Flywire is relatively simple to use with much quicker response time when it comes to customer support.
Read full review Scalability Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
Read full review Return on Investment Checkout has allowed us to enter markets worldwide without having to find a new provider—the same seamless experience across Europe, the UK, and Australia. The efficient chargeback setup on the portal allows us to monitor and respond to chargebacks promptly and efficiently, and help is always available for cases that are a little less black or white. Read full review Cannot think of any negative impact A good number of students are using Flywire to pay for their classes, so it is growing in popularity It reduces the amount of foot traffic at the cashier / payment office when it comes to issues involving payment of classes. Read full review ScreenShots