What users are saying about
5 Ratings
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Top Rated
479 Ratings
5 Ratings
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Score 9.4 out of 100

Zoho CRM

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Top Rated
479 Ratings
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Score 8 out of 100

Likelihood to Recommend

CiraSync

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho is a highly recommended tool that has all the features that are needed for better management of customer relatives. Automated employee notifications and tools for the management of clients and resources are magnificent. It works without slowing down a system and it is very cost-efficient software too and is highly affordable by almost everyone. And it is quite suitable for all the kinds of business types either small or large everyone can take advantage of it and its amazing features.
Justin Jerry | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CiraSync
Zoho CRM
7.6
Customer data management / contact management
CiraSync
Zoho CRM
8.1
Workflow management
CiraSync
Zoho CRM
7.8
Territory management
CiraSync
Zoho CRM
7.1
Opportunity management
CiraSync
Zoho CRM
7.8
Integration with email client (e.g., Outlook or Gmail)
CiraSync
Zoho CRM
7.5
Contract management
CiraSync
Zoho CRM
7.3
Quote & order management
CiraSync
Zoho CRM
7.3
Interaction tracking
CiraSync
Zoho CRM
8.0
Channel / partner relationship management
CiraSync
Zoho CRM
7.8

Customer Service & Support

CiraSync
Zoho CRM
7.0
Case management
CiraSync
Zoho CRM
7.3
Call center management
CiraSync
Zoho CRM
6.7
Help desk management
CiraSync
Zoho CRM
7.0

Marketing Automation

CiraSync
Zoho CRM
8.6
Lead management
CiraSync
Zoho CRM
8.6
Email marketing
CiraSync
Zoho CRM
8.6

CRM Project Management

CiraSync
Zoho CRM
7.7
Task management
CiraSync
Zoho CRM
7.7
Billing and invoicing management
CiraSync
Zoho CRM
7.5
Reporting
CiraSync
Zoho CRM
7.9

CRM Reporting & Analytics

CiraSync
Zoho CRM
7.6
Forecasting
CiraSync
Zoho CRM
7.2
Pipeline visualization
CiraSync
Zoho CRM
7.9
Customizable reports
CiraSync
Zoho CRM
7.7

Customization

CiraSync
Zoho CRM
7.7
Custom fields
CiraSync
Zoho CRM
8.3
Custom objects
CiraSync
Zoho CRM
7.4
Scripting environment
CiraSync
Zoho CRM
7.8
API for custom integration
CiraSync
Zoho CRM
7.2

Security

CiraSync
Zoho CRM
8.3
Single sign-on capability
CiraSync
Zoho CRM
8.3
Role-based user permissions
CiraSync
Zoho CRM
8.4

Social CRM

CiraSync
Zoho CRM
7.3
Social data
CiraSync
Zoho CRM
7.3
Social engagement
CiraSync
Zoho CRM
7.3

Integrations with 3rd-party Software

CiraSync
Zoho CRM
7.1
Marketing automation
CiraSync
Zoho CRM
7.5
Compensation management
CiraSync
Zoho CRM
6.7

Platform

CiraSync
Zoho CRM
6.9
Mobile access
CiraSync
Zoho CRM
6.9

Pros

CiraSync

  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM is very customizable. The out-of-the-box modules are a great start however the system allows you to customize them to better fit internal operations.
  • The integrations with other Zoho apps is crucial to us, and Zoho CRM acts as sort of the hub for our teams project tracking, communication, and task tracking. Most if not all other Zoho apps have a native integration back to Zoho CRM.
  • Reporting features are excellent. Likewise, the ability to create custom "Views" within our modules record also provide us with deeper insights to the critical data stored within Zoho CRM.
Jon Porreca | TrustRadius Reviewer

Cons

CiraSync

  • I'd like to see a few different options regarding licensing option.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The navigation is a little clunky
  • Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
  • You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CiraSync

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

CiraSync

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 13 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Support Rating

CiraSync

CiraSync 8.7
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.8
Based on 17 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

CiraSync

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

CiraSync

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

CiraSync

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
Anonymous | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Return on Investment

CiraSync

  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has helped us visualize and analyze our sales pipeline in a more detailed manner, which has helped us better forecast our annual revenues.
  • Zoho CRM has brought a level of visibility across our organization that was not there before. This has helped us stay on track and keep everyone accountable.
  • Since using Zoho CRM, we've seen our annual sales jump 10%. While it's impossible to attribute this entirely to Zoho CRM, it has definitely helped our sales grow by helping us stay focused and disciplined in our communication with clients.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

CiraSync

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CiraSync Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CiraSync
9.7
Zoho CRM
7.8

Likelihood to Renew

CiraSync
Zoho CRM
7.6

Usability

CiraSync
Zoho CRM
8.0

Reliability and Availability

CiraSync
Zoho CRM
9.0

Performance

CiraSync
Zoho CRM
9.0

Support Rating

CiraSync
8.7
Zoho CRM
7.8

Online Training

CiraSync
Zoho CRM
8.2

Implementation Rating

CiraSync
Zoho CRM
8.0

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