What users are saying about
5 Ratings
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Top Rated
748 Ratings
5 Ratings
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Score 9.4 out of 100

Zoho CRM

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Top Rated
748 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    CiraSync

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    216 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    205 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    154 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    196 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    192 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    153 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    157 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    192 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    Customer Service & Support

    CiraSync

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    169 Ratings

    Call center management

    N/A
    0 Ratings
    7.5
    75%
    135 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    150 Ratings

    Marketing Automation

    CiraSync

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    201 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    171 Ratings

    CRM Project Management

    CiraSync

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    194 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    141 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    186 Ratings

    CRM Reporting & Analytics

    CiraSync

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    170 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    181 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    191 Ratings

    Customization

    CiraSync

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    215 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    169 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    137 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.7
    77%
    152 Ratings

    Security

    CiraSync

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    180 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    201 Ratings

    Social CRM

    CiraSync

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    130 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    125 Ratings

    Integrations with 3rd-party Software

    CiraSync

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    107 Ratings

    Platform

    CiraSync

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Attribute Ratings

    • CiraSync is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.7

    CiraSync

    97%
    4 Ratings
    8.4

    Zoho CRM

    84%
    244 Ratings

    Likelihood to Renew

    CiraSync

    N/A
    0 Ratings
    8.9

    Zoho CRM

    89%
    32 Ratings

    Usability

    CiraSync

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    CiraSync

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    CiraSync

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    8.5

    CiraSync

    85%
    5 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    CiraSync

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    CiraSync

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    CiraSync

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    CiraSync

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    CiraSync

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    CiraSync

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    CiraSync

    CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
    Anonymous | TrustRadius Reviewer

    Pros

    CiraSync

    • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
    • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
    • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    CiraSync

    • I'd like to see a few different options regarding licensing option.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CiraSync

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1 per month

    CiraSync Editions & Modules

    Edition
    Enterprise Edition$11
    1. per user, per month
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.9
    Based on 32 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Support Rating

    CiraSync

    CiraSync 8.5
    Based on 5 answers
    The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    CiraSync

    We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Professional Services

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CiraSync

    • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
    • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
    • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
    Aononna Tazin | TrustRadius Reviewer

    Screenshots

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