What users are saying about
47 Ratings
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Top Rated
354 Ratings
47 Ratings
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Score 8.5 out of 100

Zapier

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
354 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
Anonymous | TrustRadius Reviewer

Zapier

[Zapier is] perfect for small teams, I can set up different workflows for the different programs or apps that I'm using and it can trigger all at once without issues. I encounter issues specifically with the Hubspot CRM platform, seems like they're missing a few features but is something I fixed around to it to make it work.
Joanna García | TrustRadius Reviewer

Feature Rating Comparison

Cloud Data Integration

Cirrus Insight
Zapier
8.7
Pre-built connectors
Cirrus Insight
Zapier
9.3
Connector modification
Cirrus Insight
Zapier
8.7
Support for real-time and batch integration
Cirrus Insight
Zapier
7.5
Data quality services
Cirrus Insight
Zapier
9.0
Data security features
Cirrus Insight
Zapier
8.4
Monitoring console
Cirrus Insight
Zapier
9.0

Pros

Cirrus Insight

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
Anonymous | TrustRadius Reviewer

Zapier

  • So many integrations! They integrate will all the systems we use.
  • Simple to use! The user interface is clear and guides you through what you need to do.
  • Many useful features such as webhooks, splits, formatters and more to ensure you send your data to the right place and in the right format.
Anonymous | TrustRadius Reviewer

Cons

Cirrus Insight

  • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
  • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
  • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
Kelsie Hamilton | TrustRadius Reviewer

Zapier

  • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
  • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
  • Communication when support is actually needed basically doesn't happen
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella | TrustRadius Reviewer

Zapier

Zapier 10.0
Based on 1 answer
Zapier is now very much an integral part of our business and we could not operate without it!
Malessa Brisbane | TrustRadius Reviewer

Usability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella | TrustRadius Reviewer

Zapier

Zapier 7.0
Based on 4 answers
Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella | TrustRadius Reviewer

Zapier

No score
No answers yet
No answers on this topic

Performance

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella | TrustRadius Reviewer

Zapier

No score
No answers yet
No answers on this topic

Support Rating

Cirrus Insight

No score
No answers yet
No answers on this topic

Zapier

Zapier 9.1
Based on 11 answers
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
David Hoffman | TrustRadius Reviewer

Implementation Rating

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella | TrustRadius Reviewer

Zapier

No score
No answers yet
No answers on this topic

Alternatives Considered

Cirrus Insight

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
Blake Cohen | TrustRadius Reviewer

Zapier

Zapier is the biggest name and game in town. I didn't really go shop elsewhere, and once I started using it, there was no going to others for the things that it does. It was simple enough and inexpensive enough that I just don't have a good incentive to try other solutions out there.
Tsahi Levent-levi | TrustRadius Reviewer

Return on Investment

Cirrus Insight

  • Customer data is paramount and Cirrus Insight supports optimal data integrity.
  • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
  • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
Jason Miller | TrustRadius Reviewer

Zapier

  • Added ability to leverage the benefits of multiple programs together.
  • Tied the benefits of SharpSpring marketing tracking and automation to other platforms that are capturing our clients' prospects.
  • Saved us the time of creating a custom solution to achieve the above - which we probably could not have done.
Kurt Hoffmann | TrustRadius Reviewer

Screenshots

Pricing Details

Cirrus Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500*

* per installation

Cirrus Insight Editions & Modules

Edition
Starter$271
Closer$451
Rainmaker$721
  1. per user/month
Additional Pricing Details
Pricing based on annual billing.

Zapier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zapier Editions & Modules

Edition
Starter$24.991
Professional$61.251
Team$373.751
Company$748.751
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cirrus Insight
9.8
Zapier
9.1

Likelihood to Renew

Cirrus Insight
9.1
Zapier
10.0

Usability

Cirrus Insight
9.1
Zapier
7.0

Reliability and Availability

Cirrus Insight
9.1
Zapier

Performance

Cirrus Insight
9.1
Zapier

Support Rating

Cirrus Insight
Zapier
9.1

Implementation Rating

Cirrus Insight
9.1
Zapier

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