What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
169 Ratings
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Fuze

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
169 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is much more than just IP telephony, it is a complete collaboration solution that I recommend for scenarios with up to 1000 users and up to 2500 registered devices. Everything is virtualized on the UCS server. The BR 6000 meets any type of demand and is easy to install and configure on the network. We started to reduce the costs of communications infrastructure and maintenance expenses. The main features we use are IP telephony, video conferencing, and messaging. Licenses were purchased on demand according to the growth and expansion of personnel and devices.
Felipe Santos | TrustRadius Reviewer

Fuze

Fuze is great for a smaller company that does not frequently meet with outside third parties. When meeting with third parties Fuze is not as well known as Microsoft Teams or Zoom, so one of those is usually preferred. Fuze is a great softphone program that allows employees to instant message, text message and communicate form their web browser or a free mobile app to be able to make calls and send texts from their work phone number all from within the app.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
8.0
Fuze
7.4
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.6
Fuze
7.9
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
Fuze
7.1
User templates
Cisco Business Edition 6000 (BE6000)
7.7
Fuze
7.2
Call reports
Cisco Business Edition 6000 (BE6000)
6.7
Fuze
7.4
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.8
Fuze
7.5

Call Management

Cisco Business Edition 6000 (BE6000)
7.8
Fuze
7.7
Answering rules
Cisco Business Edition 6000 (BE6000)
8.4
Fuze
7.8
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Fuze
7.6
Call park
Cisco Business Edition 6000 (BE6000)
8.2
Fuze
8.0
Call screening
Cisco Business Edition 6000 (BE6000)
7.1
Fuze
Message alerts
Cisco Business Edition 6000 (BE6000)
7.2
Fuze
7.5

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.6
Fuze
7.6
Video conferencing
Cisco Business Edition 6000 (BE6000)
8.3
Fuze
6.9
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Fuze
8.3
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Fuze
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.9
Fuze

Mobile apps

Cisco Business Edition 6000 (BE6000)
8.0
Fuze
8.0
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
8.0
Fuze
8.2
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
8.0
Fuze
7.9

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Fuze

  • Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
  • We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
  • The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.
John Dennis | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.1
Based on 17 answers
Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Fuze

Fuze 7.4
Based on 10 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.5
Based on 3 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

Performance

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 3 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.5
Based on 7 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

Fuze

Fuze 6.5
Based on 93 answers
I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.
Anonymous | TrustRadius Reviewer

In-Person Training

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.3
Based on 99 answers
I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.
Jigar Patel | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

Fuze

Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.
Anonymous | TrustRadius Reviewer

Scalability

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.0
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Edition
US Outbound$0.021
Canada Outbound$0.021
UK Outbound$0.011
  1. Per Minute
Additional Pricing Details
https://www.fuze.com/fuze-plans

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.7
Fuze
7.5

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)
Fuze
6.1

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Fuze
7.4

Reliability and Availability

Cisco Business Edition 6000 (BE6000)
Fuze
8.5

Performance

Cisco Business Edition 6000 (BE6000)
Fuze
8.0

Support Rating

Cisco Business Edition 6000 (BE6000)
8.5
Fuze
6.5

In-Person Training

Cisco Business Edition 6000 (BE6000)
Fuze
8.0

Online Training

Cisco Business Edition 6000 (BE6000)
Fuze
9.0

Implementation Rating

Cisco Business Edition 6000 (BE6000)
Fuze
7.3

Scalability

Cisco Business Edition 6000 (BE6000)
Fuze
7.0

Add comparison