Cisco Business Edition 7000
46 Ratings
Learn More
Cisco Unified Communications Manager (Call Manager)
145 Ratings

Cisco Business Edition 7000

46 Ratings
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Score 8.9 out of 100

Based on 46 reviews and ratings

Learn More

Cisco Unified Communications Manager (Call Manager)

145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Based on 145 reviews and ratings

Feature Set Ratings

    Project Management

    6.8

    Cisco Business Edition 7000

    68%

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 7/7 features
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    7.4
    74%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.3
    63%
    8 Ratings
    N/A
    0 Ratings

    Search

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Communication

    6.0

    Cisco Business Edition 7000

    60%

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    6.3
    63%
    7 Ratings
    N/A
    0 Ratings

    Notifications

    6.4
    64%
    7 Ratings
    N/A
    0 Ratings

    Discussions

    5.7
    57%
    7 Ratings
    N/A
    0 Ratings

    Surveys

    6.3
    63%
    6 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    6.2
    62%
    7 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.4
    54%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    6.4
    64%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.4

    Cisco Business Edition 7000

    64%

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    5.6
    56%
    6 Ratings
    N/A
    0 Ratings

    Video files

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Audio files

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Document collaboration

    6.4
    64%
    8 Ratings
    N/A
    0 Ratings

    Access control

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.1
    51%
    4 Ratings
    N/A
    0 Ratings

    Device sync

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.9
    79%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.8
    68%
    27 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Call reports

    N/A
    0 Ratings
    6.4
    64%
    35 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.7
    87%
    36 Ratings

    Call Management

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    39 Ratings

    Call recording

    N/A
    0 Ratings
    6.8
    68%
    26 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    35 Ratings

    Call screening

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Message alerts

    N/A
    0 Ratings
    7.5
    75%
    36 Ratings

    VoIP system collaboration

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.2
    82%
    14 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Mobile apps

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Cisco Business Edition 7000

    80%
    9 Ratings
    8.9

    Cisco Unified Communications Manager (Call Manager)

    89%
    42 Ratings

    Likelihood to Renew

    Cisco Business Edition 7000

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Usability

    Cisco Business Edition 7000

    N/A
    0 Ratings
    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings

    Support Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.3

    Cisco Unified Communications Manager (Call Manager)

    83%
    27 Ratings

    Implementation Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Likelihood to Recommend

    Cisco Business Edition 7000

    It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.

    Read full review

    Alekh SK | TrustRadius Reviewer
    Alekh SK
    View all 9 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

    Read full review

    RAJESH VENGILOT | TrustRadius Reviewer
    RAJESH VENGILOT
    View all 42 answers on this topic

    Pros

    Cisco Business Edition 7000

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    Cons

    Cisco Business Edition 7000

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

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    Leonardo Gonzalez | TrustRadius Reviewer
    Leonardo Gonzalez
    View all 42 answers on this topic

    Pricing Details

    Cisco Business Edition 7000

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

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    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 1 answers on this topic

    Usability

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

    Read full review

    Eduardo Viero | TrustRadius Reviewer
    Eduardo Viero
    View all 4 answers on this topic

    Support Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.3
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    Implementation Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

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    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 2 answers on this topic

    Alternatives Considered

    Cisco Business Edition 7000

    I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    Return on Investment

    Cisco Business Edition 7000

    • We were able to sell it to many customers and has proved beneficial always.
    • Less number of complaints.
    • Amazing support from Cisco TAC.

    Read full review

    Ujjwal Goel | TrustRadius Reviewer
    Ujjwal Goel
    View all 9 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

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