What users are saying about
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 46 reviews and ratings
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 145 reviews and ratings
Feature Set Ratings
Project Management
6.8
Cisco Business Edition 7000
68%
Cisco Unified Communications Manager (Call Manager)
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 7/7 features
Cisco Business Edition 7000 ranks higher in 7/7 features
Task Management
7.4
74%
8 Ratings
N/A
0 Ratings
Gantt Charts
7.1
71%
6 Ratings
N/A
0 Ratings
Scheduling
7.2
72%
6 Ratings
N/A
0 Ratings
Workflow Automation
7.2
72%
6 Ratings
N/A
0 Ratings
Mobile Access
6.3
63%
8 Ratings
N/A
0 Ratings
Search
6.8
68%
6 Ratings
N/A
0 Ratings
Visual planning tools
6.0
60%
5 Ratings
N/A
0 Ratings
Communication
6.0
Cisco Business Edition 7000
60%
Cisco Unified Communications Manager (Call Manager)
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Chat
6.3
63%
7 Ratings
N/A
0 Ratings
Notifications
6.4
64%
7 Ratings
N/A
0 Ratings
Discussions
5.7
57%
7 Ratings
N/A
0 Ratings
Surveys
6.3
63%
6 Ratings
N/A
0 Ratings
Internal knowledgebase
6.2
62%
7 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
5.4
54%
4 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
5.2
52%
5 Ratings
N/A
0 Ratings
Integrates with Outlook
6.4
64%
6 Ratings
N/A
0 Ratings
File Sharing & Management
6.4
Cisco Business Edition 7000
64%
Cisco Unified Communications Manager (Call Manager)
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Versioning
5.6
56%
6 Ratings
N/A
0 Ratings
Video files
6.9
69%
6 Ratings
N/A
0 Ratings
Audio files
7.4
74%
7 Ratings
N/A
0 Ratings
Document collaboration
6.4
64%
8 Ratings
N/A
0 Ratings
Access control
5.9
59%
6 Ratings
N/A
0 Ratings
Advanced security features
7.0
70%
8 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.1
51%
4 Ratings
N/A
0 Ratings
Device sync
6.9
69%
6 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Business Edition 7000
Feature Set Not Supported
N/A
7.6
Cisco Unified Communications Manager (Call Manager)
76%
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
7.9
79%
18 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
6.8
68%
27 Ratings
User templates
N/A
0 Ratings
8.5
85%
36 Ratings
Call reports
N/A
0 Ratings
6.4
64%
35 Ratings
Directory of employee names
N/A
0 Ratings
8.7
87%
36 Ratings
Call Management
Cisco Business Edition 7000
Feature Set Not Supported
N/A
7.6
Cisco Unified Communications Manager (Call Manager)
76%
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
8.8
88%
39 Ratings
Call recording
N/A
0 Ratings
6.8
68%
26 Ratings
Call park
N/A
0 Ratings
8.7
87%
35 Ratings
Call screening
N/A
0 Ratings
6.4
64%
32 Ratings
Message alerts
N/A
0 Ratings
7.5
75%
36 Ratings
VoIP system collaboration
Cisco Business Edition 7000
Feature Set Not Supported
N/A
8.1
Cisco Unified Communications Manager (Call Manager)
81%
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.3
83%
27 Ratings
Audio conferencing
N/A
0 Ratings
8.0
80%
37 Ratings
Video screen sharing
N/A
0 Ratings
8.2
82%
14 Ratings
Instant messaging
N/A
0 Ratings
8.0
80%
17 Ratings
Mobile apps
Cisco Business Edition 7000
Feature Set Not Supported
N/A
7.9
Cisco Unified Communications Manager (Call Manager)
79%
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
7.9
79%
23 Ratings
Mobile app for Android
N/A
0 Ratings
7.8
78%
21 Ratings
Attribute Ratings
- Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Cisco Business Edition 7000
80%
9 Ratings
8.9
Cisco Unified Communications Manager (Call Manager)
89%
42 Ratings
Likelihood to Renew
Cisco Business Edition 7000
N/A
0 Ratings
10.0
Cisco Unified Communications Manager (Call Manager)
100%
1 Rating
Usability
Cisco Business Edition 7000
N/A
0 Ratings
7.1
Cisco Unified Communications Manager (Call Manager)
71%
4 Ratings
Support Rating
Cisco Business Edition 7000
N/A
0 Ratings
8.3
Cisco Unified Communications Manager (Call Manager)
83%
27 Ratings
Implementation Rating
Cisco Business Edition 7000
N/A
0 Ratings
10.0
Cisco Unified Communications Manager (Call Manager)
100%
2 Ratings
Likelihood to Recommend
Cisco Business Edition 7000
It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Assistant Manager - Products and Solutions
Commedia Solutions Pvt LtdTelecommunications, 51-200 employees
Cisco Unified Communications Manager (Call Manager)
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
Pros
Cisco Business Edition 7000
- All in one platform that includes all the Cisco UC services in one appliance.
- All the services are ready to use and preconfigured.
- Tools available improve productivity and user experience.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesCisco Unified Communications Manager (Call Manager)
- This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
- The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
- The Call Manager provides us very granular settings to route our calls as we want.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesCons
Cisco Business Edition 7000
- More cloud based services need to be added to the default service package.
- Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
- It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
- Call recording should be also built in.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesCisco Unified Communications Manager (Call Manager)
- Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
- Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
- Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
Pricing Details
Cisco Business Edition 7000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Usability
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Support Rating
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 8.3
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesImplementation Rating
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Alternatives Considered
Cisco Business Edition 7000
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

Verified User
Consultant in Information Technology
Telecommunications Company, 10,001+ employeesCisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesReturn on Investment
Cisco Business Edition 7000
- We were able to sell it to many customers and has proved beneficial always.
- Less number of complaints.
- Amazing support from Cisco TAC.
Senior Build & Design Consultant
BTTelecommunications, 10,001+ employees
Cisco Unified Communications Manager (Call Manager)
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employees