Cisco Business Edition 7000 (discontinued) vs. Cisco Unified Communications Manager (Call Manager)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pricing
Cisco Business Edition 7000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Considered Both Products
Cisco Business Edition 7000 (discontinued)

No answer on this topic

Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
Both the Avaya and ShoreTel systems are easier to set up and use than the Cisco system. Both also tend to be less expensive, with the ShoreTel being the least expensive of the three, from my experience.
Top Pros
Top Cons
Features
Cisco Business Edition 7000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.4
10 Ratings
6% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Task Management7.810 Ratings00 Ratings
Gantt Charts7.28 Ratings00 Ratings
Scheduling7.18 Ratings00 Ratings
Workflow Automation8.28 Ratings00 Ratings
Mobile Access7.510 Ratings00 Ratings
Search6.78 Ratings00 Ratings
Visual planning tools7.26 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.2
10 Ratings
11% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Chat6.39 Ratings00 Ratings
Notifications7.49 Ratings00 Ratings
Discussions7.49 Ratings00 Ratings
Surveys8.37 Ratings00 Ratings
Internal knowledgebase7.49 Ratings00 Ratings
Integrates with GoToMeeting7.25 Ratings00 Ratings
Integrates with Gmail and Google Hangouts7.16 Ratings00 Ratings
Integrates with Outlook6.67 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.6
10 Ratings
6% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Versioning6.78 Ratings00 Ratings
Video files9.76 Ratings00 Ratings
Audio files8.38 Ratings00 Ratings
Document collaboration6.89 Ratings00 Ratings
Access control7.48 Ratings00 Ratings
Advanced security features8.510 Ratings00 Ratings
Integrates with Google Drive8.84 Ratings00 Ratings
Device sync5.08 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.5
40 Ratings
9% below category average
Hosted PBX00 Ratings9.819 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings6.129 Ratings
User templates00 Ratings8.238 Ratings
Call reports00 Ratings5.437 Ratings
Directory of employee names00 Ratings8.138 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
Answering rules00 Ratings7.841 Ratings
Call recording00 Ratings5.726 Ratings
Call park00 Ratings8.137 Ratings
Call screening00 Ratings7.534 Ratings
Message alerts00 Ratings7.938 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
Video conferencing00 Ratings9.429 Ratings
Audio conferencing00 Ratings8.839 Ratings
Video screen sharing00 Ratings6.315 Ratings
Instant messaging00 Ratings6.818 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
Mobile app for iOS00 Ratings8.523 Ratings
Mobile app for Android00 Ratings9.121 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 7000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
8.5
(11 ratings)
9.1
(44 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.7
(4 ratings)
Support Rating
-
(0 ratings)
8.0
(14 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
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Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
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Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Usability
Discontinued Products
No answers on this topic
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Support Rating
Discontinued Products
No answers on this topic
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Implementation Rating
Discontinued Products
No answers on this topic
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Alternatives Considered
Discontinued Products
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
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Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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