What users are saying about
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104 Ratings
46 Ratings
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Score 8.9 out of 100

Google Chat

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104 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Google Chat ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.8

Cisco Business Edition 7000

68%
8.8

Google Chat

88%
Google Chat ranks higher in 7/7 features

Task Management

7.4
74%
8 Ratings
8.7
87%
8 Ratings

Gantt Charts

7.1
71%
6 Ratings
8.8
88%
5 Ratings

Scheduling

7.2
72%
6 Ratings
8.7
87%
11 Ratings

Workflow Automation

7.2
72%
6 Ratings
8.3
83%
7 Ratings

Mobile Access

6.2
62%
8 Ratings
9.3
93%
16 Ratings

Search

6.8
68%
6 Ratings
9.0
90%
14 Ratings

Visual planning tools

6.0
60%
5 Ratings
8.6
86%
7 Ratings

Communication

6.0

Cisco Business Edition 7000

60%
9.1

Google Chat

91%
Google Chat ranks higher in 8/8 features

Chat

6.2
62%
7 Ratings
9.3
93%
17 Ratings

Notifications

6.4
64%
7 Ratings
8.9
89%
17 Ratings

Discussions

5.7
57%
7 Ratings
8.3
83%
15 Ratings

Surveys

6.3
63%
6 Ratings
8.6
86%
10 Ratings

Internal knowledgebase

6.2
62%
7 Ratings
9.3
93%
8 Ratings

Integrates with GoToMeeting

5.4
54%
4 Ratings
9.4
94%
7 Ratings

Integrates with Gmail and Google Hangouts

5.2
52%
5 Ratings
9.8
98%
15 Ratings

Integrates with Outlook

6.4
64%
6 Ratings
9.0
90%
6 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%
8.5

Google Chat

85%
Google Chat ranks higher in 8/8 features

Versioning

5.6
56%
6 Ratings
8.4
84%
11 Ratings

Video files

6.9
69%
6 Ratings
7.6
76%
14 Ratings

Audio files

7.4
74%
7 Ratings
8.0
80%
13 Ratings

Document collaboration

6.4
64%
8 Ratings
8.7
87%
14 Ratings

Access control

5.9
59%
6 Ratings
8.5
85%
11 Ratings

Advanced security features

7.0
70%
8 Ratings
8.0
80%
12 Ratings

Integrates with Google Drive

5.1
51%
4 Ratings
9.2
92%
15 Ratings

Device sync

6.9
69%
6 Ratings
9.1
91%
15 Ratings

Attribute Ratings

  • Google Chat is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Cisco Business Edition 7000

80%
9 Ratings
8.7

Google Chat

87%
17 Ratings

Likelihood to Renew

Cisco Business Edition 7000

N/A
0 Ratings
10.0

Google Chat

100%
1 Rating

Usability

Cisco Business Edition 7000

N/A
0 Ratings
8.0

Google Chat

80%
2 Ratings

Support Rating

Cisco Business Edition 7000

N/A
0 Ratings
7.2

Google Chat

72%
3 Ratings

Likelihood to Recommend

Cisco Business Edition 7000

It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Alekh SK | TrustRadius Reviewer

Google Chat

Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Ryan Mays | TrustRadius Reviewer

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Google Chat

  • Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
  • You can download and upload image file that can be use for business process and more.
  • Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

Google Chat

  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Google Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Google Chat

Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Google Chat

Google Chat 7.2
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Google Chat

Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Google Chat

  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
Vianne Marie Abulucion | TrustRadius Reviewer

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