Cisco Business Edition 7000 vs Google Chat

Likelihood to Recommend

I use my IP phone and video app a lot to hold meetings with co-workers and talk to suppliers and the support service I provide. The BE7000's call manager is great and can be expanded according to the company's demand. In a single server, it is possible to have many, many services related to communication instead of hiring different solutions from different manufacturers. The advantage is having a unique support contract to manage and also savings in the data center rack. It is totally recommended to everyone who is looking for something simplified, safe, and with great collaboration features.

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Gabriela Duarte

Analista de sistema

GerdauMining & Metals, 501-1000 employees

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I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.

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Verified User

C-Level Executive in Customer Service

Hospital & Health Care Company, 51-200 employees

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Feature Rating Comparison

Cisco Business Edition 7000

Google Chat

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Business Edition 7000

Google Chat

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Business Edition 7000

Google Chat

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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Free to use
Tight Google integration
Minimal setup required

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Sizwe Mlotshwa, CSAE

IT Technician and Security Analyst

MEDITECH South AfricaComputer Software, 51-200 employees

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Cons

Licensing should be easy and collaborative.
Management interface should be provided with redundancy.
I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.

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Verified User

Engineer in Customer Service

Telecommunications Company, 5001-10,000 employees

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When I use the iPhone app, my phone gets overheated
Performance optimization
Bring some fun AR filters to video calls

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Verified User

Engineer in Engineering

Information Technology & Services Company, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

Google Chat 8.0

Based on 2 answers

It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.

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Kristi R-C, CTS, CQT

Electrician/Props/Wardrobe/Makeup Artist/Wigs

IATSEInformation Technology & Services, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Google Chat 7.0

Based on 3 answers

I haven't used that so far, so that's a plus point that I don't have to contact the support team.

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Verified User

Engineer in Engineering

Information Technology & Services Company, 201-500 employees

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Alternatives Considered

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

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Verified User

Consultant in Information Technology

Telecommunications Company, 10,001+ employees

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Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.

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Verified User

C-Level Executive in Customer Service

Hospital & Health Care Company, 51-200 employees

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Return on Investment

We were able to sell it to many customers and has proved beneficial always.
Less number of complaints.
Amazing support from Cisco TAC.

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Ujjwal Goel

Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

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Enables quick communications.
Free to use, so no monetary investment.
Quick to set up. Therefore minimal investment on time.

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Sizwe Mlotshwa, CSAE

IT Technician and Security Analyst

MEDITECH South AfricaComputer Software, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Cisco Business Edition 7000

Google Chat

Cisco Business Edition 7000

Google Chat

Cisco Business Edition 7000

Google Chat

Likelihood to Recommend