What users are saying about
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 46 reviews and ratings
Google Chat
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104 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 104 reviews and ratings
Feature Set Ratings
- Google Chat ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Project Management
6.8
Cisco Business Edition 7000
68%
8.8
Google Chat
88%
Google Chat ranks higher in 7/7 features
Google Chat ranks higher in 7/7 features
Task Management
7.4
74%
8 Ratings
8.7
87%
8 Ratings
Gantt Charts
7.1
71%
6 Ratings
8.8
88%
5 Ratings
Scheduling
7.2
72%
6 Ratings
8.7
87%
11 Ratings
Workflow Automation
7.2
72%
6 Ratings
8.3
83%
7 Ratings
Mobile Access
6.2
62%
8 Ratings
9.3
93%
16 Ratings
Search
6.8
68%
6 Ratings
9.0
90%
14 Ratings
Visual planning tools
6.0
60%
5 Ratings
8.6
86%
7 Ratings
Communication
6.0
Cisco Business Edition 7000
60%
9.1
Google Chat
91%
Google Chat ranks higher in 8/8 features
Google Chat ranks higher in 8/8 features
Chat
6.2
62%
7 Ratings
9.3
93%
17 Ratings
Notifications
6.4
64%
7 Ratings
8.9
89%
17 Ratings
Discussions
5.7
57%
7 Ratings
8.3
83%
15 Ratings
Surveys
6.3
63%
6 Ratings
8.6
86%
10 Ratings
Internal knowledgebase
6.2
62%
7 Ratings
9.3
93%
8 Ratings
Integrates with GoToMeeting
5.4
54%
4 Ratings
9.4
94%
7 Ratings
Integrates with Gmail and Google Hangouts
5.2
52%
5 Ratings
9.8
98%
15 Ratings
Integrates with Outlook
6.4
64%
6 Ratings
9.0
90%
6 Ratings
File Sharing & Management
6.4
Cisco Business Edition 7000
64%
8.5
Google Chat
85%
Google Chat ranks higher in 8/8 features
Google Chat ranks higher in 8/8 features
Versioning
5.6
56%
6 Ratings
8.4
84%
11 Ratings
Video files
6.9
69%
6 Ratings
7.6
76%
14 Ratings
Audio files
7.4
74%
7 Ratings
8.0
80%
13 Ratings
Document collaboration
6.4
64%
8 Ratings
8.7
87%
14 Ratings
Access control
5.9
59%
6 Ratings
8.5
85%
11 Ratings
Advanced security features
7.0
70%
8 Ratings
8.0
80%
12 Ratings
Integrates with Google Drive
5.1
51%
4 Ratings
9.2
92%
15 Ratings
Device sync
6.9
69%
6 Ratings
9.1
91%
15 Ratings
Attribute Ratings
- Google Chat is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Cisco Business Edition 7000
80%
9 Ratings
8.7
Google Chat
87%
17 Ratings
Likelihood to Renew
Cisco Business Edition 7000
N/A
0 Ratings
10.0
Google Chat
100%
1 Rating
Usability
Cisco Business Edition 7000
N/A
0 Ratings
8.0
Google Chat
80%
2 Ratings
Support Rating
Cisco Business Edition 7000
N/A
0 Ratings
7.2
Google Chat
72%
3 Ratings
Likelihood to Recommend
Cisco Business Edition 7000
It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Assistant Manager - Products and Solutions
Commedia Solutions Pvt LtdTelecommunications, 51-200 employees
Google Chat
Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Division Manager
Heartland Payment SystemsFinancial Services, 5001-10,000 employees
Pros
Cisco Business Edition 7000
- All in one platform that includes all the Cisco UC services in one appliance.
- All the services are ready to use and preconfigured.
- Tools available improve productivity and user experience.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesGoogle Chat
- Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
- You can download and upload image file that can be use for business process and more.
- Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.

Verified User
Advisor in Customer Service
Consumer Services Company, 10,001+ employeesCons
Cisco Business Edition 7000
- More cloud based services need to be added to the default service package.
- Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
- It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
- Call recording should be also built in.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesGoogle Chat
- I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
- Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
- Some people have trouble getting their notifications before midnight, somehow?
- Prior to downloading the app, group messages didn't come up for me on my computer.

Verified User
Team Lead in Other
Non-profit Organization Management Company, 11-50 employeesPricing Details
Cisco Business Edition 7000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Chat
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Google Chat
Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Support Rating
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
Google Chat
Google Chat 7.2
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Alternatives Considered
Cisco Business Edition 7000
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

Verified User
Consultant in Information Technology
Telecommunications Company, 10,001+ employeesGoogle Chat
Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.

Verified User
C-Level Executive in Customer Service
Hospital & Health Care Company, 51-200 employeesReturn on Investment
Cisco Business Edition 7000
- We were able to sell it to many customers and has proved beneficial always.
- Less number of complaints.
- Amazing support from Cisco TAC.
Senior Build & Design Consultant
BTTelecommunications, 10,001+ employees
Google Chat
- In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
- I hope we can make it on our own choice of colors to heightened workers vibe
- It is connected to your email
Agent
Sykes AsiaTelecommunications, 10,001+ employees