Cisco Business Edition 7000 (discontinued) vs. GoTo Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
GoTo Connect
Score 8.7 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
Pricing
Cisco Business Edition 7000 (discontinued)GoTo Connect
Editions & Modules
No answers on this topic
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)GoTo Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)GoTo Connect
Features
Cisco Business Edition 7000 (discontinued)GoTo Connect
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.1
9 Ratings
8% below category average
GoTo Connect
-
Ratings
Task Management7.69 Ratings00 Ratings
Gantt Charts7.08 Ratings00 Ratings
Scheduling6.77 Ratings00 Ratings
Workflow Automation8.07 Ratings00 Ratings
Mobile Access7.49 Ratings00 Ratings
Search6.37 Ratings00 Ratings
Visual planning tools6.95 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
6.9
9 Ratings
14% below category average
GoTo Connect
-
Ratings
Chat5.98 Ratings00 Ratings
Notifications7.18 Ratings00 Ratings
Discussions7.18 Ratings00 Ratings
Surveys8.36 Ratings00 Ratings
Internal knowledgebase7.18 Ratings00 Ratings
Integrates with GoToMeeting6.95 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.56 Ratings00 Ratings
Integrates with Outlook5.96 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.4
9 Ratings
6% below category average
GoTo Connect
-
Ratings
Versioning6.38 Ratings00 Ratings
Video files9.95 Ratings00 Ratings
Audio files7.97 Ratings00 Ratings
Document collaboration6.38 Ratings00 Ratings
Access control7.17 Ratings00 Ratings
Advanced security features8.49 Ratings00 Ratings
Integrates with Google Drive8.94 Ratings00 Ratings
Device sync4.37 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
GoTo Connect
8.7
207 Ratings
8% above category average
Hosted PBX00 Ratings8.7166 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.8141 Ratings
User templates00 Ratings8.2144 Ratings
Call reports00 Ratings8.7179 Ratings
Directory of employee names00 Ratings9.2184 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
GoTo Connect
8.8
217 Ratings
5% above category average
Answering rules00 Ratings9.1195 Ratings
Call recording00 Ratings8.9167 Ratings
Call park00 Ratings8.5155 Ratings
Call screening00 Ratings8.5160 Ratings
Message alerts00 Ratings9.0192 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
GoTo Connect
8.6
170 Ratings
7% above category average
Video conferencing00 Ratings8.3127 Ratings
Audio conferencing00 Ratings8.8168 Ratings
Video screen sharing00 Ratings8.3111 Ratings
Instant messaging00 Ratings8.9104 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
GoTo Connect
8.1
190 Ratings
1% above category average
Mobile app for iOS00 Ratings8.5163 Ratings
Mobile app for Android00 Ratings7.8145 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)GoTo Connect
Small Businesses
Stackby
Stackby
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 7000 (discontinued)GoTo Connect
Likelihood to Recommend
8.4
(10 ratings)
8.8
(228 ratings)
Likelihood to Renew
-
(0 ratings)
5.0
(26 ratings)
Usability
-
(0 ratings)
7.9
(78 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.4
(2 ratings)
Support Rating
-
(0 ratings)
8.7
(54 ratings)
Implementation Rating
-
(0 ratings)
8.3
(115 ratings)
Product Scalability
-
(0 ratings)
9.4
(2 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)GoTo Connect
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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GoTo (formerly LogMeIn)
It's a suitable product for companies that have different phone lines assigned to representatives, thanks to the ease of tracking user calls. The system has options for meeting a company's daily needs without sacrificing time when making changes or modifications. It's hard to find a less suitable component, as it offers options that can be combined to achieve the results the company is seeking.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
Read full review
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Read full review
GoTo (formerly LogMeIn)
  • Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
  • I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
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Likelihood to Renew
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
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Usability
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
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Reliability and Availability
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
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Performance
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
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Support Rating
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
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Implementation Rating
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
The biggest challenge from implementation was deconstructing the mess that was our old system's config. After doing so, I believe there were primarily some methods that have worked better in the long run to implement up front, such as separating menus into separate dial plans for simpler updates, routing/re-routing.
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Alternatives Considered
Discontinued Products
Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.
Read full review
GoTo (formerly LogMeIn)
I gave RingCentral a chance and nearly switched, but, in my opinion, their platform was terrible and their customer service worse. I understood how they were able to offer such a cheap price. They also claimed they could switch us over seamlessly, but I doubt it highly.
Read full review
Scalability
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
Read full review
GoTo (formerly LogMeIn)
  • We use to have a wired phone system and pulling reports were a nightmare. Since we moved to GoTo 7+ years ago, it has been so much easier getting call reports done and monitoring calls more efficiently.
  • It is easy to record audio and upload it to the phone system.
  • Are old IT company helped us set up the first dial plan. So when I had to setup a second dial plan, I was really worried I would mess something up but GoTo's system is so easy to use and understand that I was able to create the new system within an hour.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - contact center general settingsScreenshot of GoTo App - meeting chat (in-session)Screenshot of simple setupScreenshot of mobile app - ongoing callScreenshot of session controlsScreenshot of call menu