Cisco Meraki vMX vs. Heap

I think for us in our deployment model where it spoke to the hub, it certainly makes ideal sense. I would probably say with anyone that's signed in Azure or a cloud platform, obviously VMX appliance may not be suited. Anyone on Old Legacy MPLS may struggle to see a purpose for SD-WAN overlay of the top. But I think if you really want to introduce network communications that are low cost effective, solid in terms of availability and performance, a Meraki sdwan solution with the VMX appliance in the cloud is ideal.

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Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app

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• It handles load really well.
• It brings simplification to the whole piece of networking network, so it makes it simple for us to diagnose and troubleshoot issues put in place as changes.
• It has pretty good site to site firewall control.
• It works well in Azure, so it ticks all our boxes.

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• Realtime interactions which are captured automatically is a unique feature which no other product offers.
• Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
• Detailed customer behaviours can be studied with captured replay sessions
• Due to all the above points - it helped to improve customer experience

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• Client VPN: Cisco Meraki vMX in general needs to implement multiple VPN profiles/ group policies for client VPN
• Alerts: Cisco Meraki vMX in general should be more consistent in sending alerts. We should receive alarms instantly.
• Event logs: More in-depth event logs for all Meraki products, such as system crashes, etc.

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• I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
• Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.

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It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.

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On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.

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I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience

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Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.

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Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.

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The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.

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Cisco Meraki vMX is great for small to medium businesses. It is easy to use with little out-of-the-box configuration. There is an easier learning curve on the Cisco Meraki vMX than on the SonicWall devices. We went with the Cisco Meraki vMX because we had the physical appliances already in place and the virtual appliance tied into our system seamlessly.

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Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.

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This question is hard. A chain of retail or gas stations hypothetically that have simple networks in nature would flourish and scale quite well with Meraki. A chain of banks or something more complex that has more complex requirements doesn't scale very well or at least presents many caveats. Routing has always been a big setup with Meraki but I've always managed to 'get by'.

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The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.

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• Standardizing: We can use the same "template" setup for multiple customers
• Management: Easy to manage along with the rest of the Meraki products
• Stability: Using Cisco Meraki vMX instead of VNGs in Azure provides better stability with auto-VPN between the Cisco Meraki vMX and other networks

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• It has helped us make decisions on what products to scope for our MVP based on the usage data.
• It's allowed us to measure success with our beta product.
• It's helped us view our conversion rates in an easy and usable manner.

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