Cisco Room Series vs. Logitech Tap vs. Pexip

We had a conference room with a Radvision board that needed to be replaced. Our HQ is not fully Cisco but rather a mish mash of different products such as Rally bars, Poly, Radviison and Cisco. Putting Cisco into the conference room allowed us to have a single pane of glass for our needs.

Incentivized

This video meeting software is good for all those who want to collaborate with their teams on some serious business discussions and it provides the best quality of video without any interruption. Its features work perfectly well from recording to scheduling. But it is not favorable when someone is facing a weak internet connection.

Incentivized

• Captures everyone in the room with its wide angle camera automatically.
• Counts the number of people in the video meeting.
• Puts the camera focus on the person who is speaking.
• Enhances the live meeting video experience with its AI features.
• Removes the overheads of manually setting up cameras and adjusting them.

Incentivized

• Ease of use - The product is extremely user-friendly
• Being able to use many video conference devices with minimal hassle is a nice bonus.
• The sound and video quality are some of the best I've experienced

Incentivized

• Perhaps any downside I might see is not necessarily with this product, it's more interoperability with other products. And I think these are all roadmap items that are being addressed. For instance, when you're in a Cisco meeting, it's not as feature rich as it might be as if you joined from a computer. However, as I said, these seem to be roadmap items which are coming along soon. Things like integration with the text or chat rather in a meeting, and also whiteboard integration.

Incentivized

• It's hard to find anY cons. But perhaps, the "getting started" manual which is available, and they do send it when you first start, which is needless and far too big whould be replaced by a 15 minute videocall. That's so much better a way to go as no one has time to read so much anymore.

Incentivized

By the time we are up for an upgrade, this particular series of products might not even been in the market. The typical product cycle for such products in the market are about 5 years. More importantly, the codec supported by such devices may also change by the time we are up for an upgrade. Even so, getting this system to a level of functionality we require was a frustrating ordeal that I do not look forward to during the next cycle.

Incentivized

A lot of the features are really easy. You can just click connect and you're in. But using all of these other integrations and all these other features that are there, it's kind of the blind leading the blind as to how we use it. So it's probably the downside of it.

Incentivized

Once the order was place we received very quickly

Incentivized

Great product with a great user experience

Incentivized

Cisco has always stood out for the excellent support and documentation on its products, this is one of the reasons why they are so well positioned. The means by which you can create a case and the response times are very good. I especially like the support through the Webex teams.

Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.

Incentivized

Very easy to implement. Integration into our Unified Communications platform was simple and quick

Incentivized

As a partner, I always used mainly Cisco products and offered them to my customers. I have personal experience with Avaya, Team and polycom but non of them provided me with the Premium feelings which Cisco does. Even the product quality and look of the product by itself gives you the premium experience. But I want to mention that Polycom has some features and easy setup which Cisco lacks sometimes. It is mainly 3rd party integration.

Incentivized

Gotomeeting and WebEx are overpriced and quite old technologies in a market ripe for real change.

Incentivized

The product and backend systems are designed to scale from small to very large organization seamlessly and easily

Incentivized

• The Cisco MTRoA solution has reduced the time it takes for our users to join their meeting and spend more time concentrating on business rather than the technology.
• It simply works.
• Ease of support.
• We also appreciate the great support we get from intelligent folks in Cisco TAC organization.

Incentivized

• There is better collaboration in our team.
• We don’t need to be present in the office to discuss something important as we can collaborate from almost anywhere.
• We cannot add a large number of participants as it gets disturbed and the system gets clunky.

Incentivized