Cisco Software-Defined Access (SD-Access) vs. LogicMonitor

It's well suited in our corporate offices, where all our business users resides and where we can control all their accesses. What doesn't really fit well is when we have our branch fronts, where all the software domain access features aren't utilized to its fullest, due to the fact that customers and users don't really need to have all the security features that SDA provides.

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For environments that mostly use VMs and baremetal devices, LogicMonitor is a fantastic choice. It lends itself especially well to situations where you want individual teams to be able to manage the monitoring and observability of their own domains, and if you take the time to customize it to your environment in the frontend, you can get to the point where your LogicMonitor platform administrators are very rarely needed.

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• Automation, pushing template-based configuration to multiple devices in one push saves time and manpower.
• Assurance [helps trace] issues related to devices, clients, and provide the troubleshoot as [the] best practices.
• Segmentation, with the use of the SGT tags, we are able to achieve segmentation and micro-segmentation securely.

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• It shows us system issues right away so we can fix them fast.
• It finds new devices on its own, so we do not miss anything.
• It alerts us only when something really unusual happens.
• Its dashboards make it easy for everyone to see system health.
• It helps us see trends so we are ready for busy times.

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• Documentation: Working in this solution I realized there were missing information details about the fusion device support for nexus.
• Fusion router: This roll in the fabric should be already integrated in the solution, right now it is configured manually.
• Bugs: Unfortunately the solution still present a lot of bugs, mainly in the controller.

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• Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
• ARM CPU support for collectors to allow for a lighter weight appliance deployment
• WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors

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This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

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It is difficult to start using the product due to its unfamiliar name and acronyms. ,The task should be accomplished in a specific order to ensure success

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Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

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As far as my experience with SD-Access -I'd say things that can be improved are - better functionality with ISE, ease to understand licensing and better documentation for configuration (add-ons, etc), and licensing.

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The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

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Add good training

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I rated the training an 8 because overall, it was well-structured, and the instructor was highly knowledgeable on the subject matter. The content was relevant, and I appreciated the clear explanations of complex topics. However, I felt that some sections were covered too quickly, making it difficult to fully absorb the information before moving on. Additionally, I would have liked more time dedicated to Q&A, as there were moments when I had questions but didn’t get the opportunity to ask them due to time constraints. Adding more interactive discussions or hands-on exercises could further enhance the learning experience and make it even more engaging

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The training is good but room to improve

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At the beginning, we had to open a TAC case for every single step during the implementation phase.

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The implementation experience was awesome for me, as the LogicMonitor team was really helpful to us. They installed everything on our primary server and provided clear, intelligible explanations. They even trained our non-tech team on it as well. Therefore, my team and I had a very simple and pleasurable implementation experience.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Automation, pushing template-based configuration to multiple devices in one push saves time and manpower. Assurance helps trace issues related to devices, clients, and provide the troubleshoot as the best practices. Segmentation, with the use of the SGT tags, we are able to achieve segmentation and micro-segmentation securely.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Our business used the trial period they provided on one of our systems and conducted sessions with all of this software. Our team tested all of these software options before deciding on LogicMonitor, as our business is expanding daily and we needed a system that could accommodate our growing workforce and automatically add systems to our network, which LogicMonitor alone provided.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

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Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

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• Integration with other platforms in a single platform is a great advantage for the user.
• Saves time in configuring devices on the network

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• We Eliminated an on-prem monitoring tool which was in excess of 25 servers
• A decrease in time to response from our Network Operations Center resulted in a more consistent client experience
• Dynamic alert thresholds helped reduce alerting by about 10 to 15% as soon as we turned it on for volatile metrics like CPU and memory

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info