Cisco Unified Communications Manager (Call Manager) vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Google Hangouts (Classic)
Score 7.6 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
Cisco Unified Communications Manager (Call Manager)Google Hangouts (Classic)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Google Hangouts (Classic)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Google Hangouts (Classic)
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Google Hangouts (Classic)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.5
40 Ratings
9% below category average
Google Hangouts (Classic)
6.5
57 Ratings
23% below category average
Hosted PBX9.819 Ratings6.915 Ratings
Multi-level Interactive Voice Response (IVR)6.129 Ratings7.625 Ratings
User templates8.238 Ratings5.522 Ratings
Call reports5.437 Ratings9.034 Ratings
Directory of employee names8.138 Ratings3.445 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
Google Hangouts (Classic)
7.9
66 Ratings
6% below category average
Answering rules7.841 Ratings7.933 Ratings
Call recording5.726 Ratings7.437 Ratings
Call park8.137 Ratings7.018 Ratings
Call screening7.534 Ratings9.036 Ratings
Message alerts7.938 Ratings8.158 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
Google Hangouts (Classic)
9.0
84 Ratings
9% above category average
Video conferencing9.429 Ratings9.379 Ratings
Audio conferencing8.839 Ratings9.379 Ratings
Video screen sharing6.315 Ratings8.148 Ratings
Instant messaging6.818 Ratings9.352 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
Google Hangouts (Classic)
8.5
85 Ratings
2% above category average
Mobile app for iOS8.523 Ratings8.773 Ratings
Mobile app for Android9.121 Ratings8.271 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Google Hangouts (Classic)
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)Google Hangouts (Classic)
Likelihood to Recommend
9.1
(44 ratings)
7.9
(91 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
8.7
(4 ratings)
8.0
(7 ratings)
Support Rating
8.0
(14 ratings)
8.0
(36 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Google Hangouts (Classic)
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Google
No answers on this topic
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Google
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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ScreenShots