<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
32 Ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Quadient Inspire

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Attribute Ratings

  • Cisco Webex Experience Management is rated higher in 1 area: Support Rating
  • Quadient Inspire is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.6

Cisco Webex Experience Management

86%
10 Ratings
9.0

Quadient Inspire

90%
30 Ratings

Likelihood to Renew

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Quadient Inspire

91%
1 Rating

Usability

8.2

Cisco Webex Experience Management

82%
1 Rating
8.5

Quadient Inspire

85%
18 Ratings

Availability

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Quadient Inspire

91%
1 Rating

Performance

Cisco Webex Experience Management

N/A
0 Ratings
8.2

Quadient Inspire

82%
1 Rating

Support Rating

8.2

Cisco Webex Experience Management

82%
1 Rating
7.8

Quadient Inspire

78%
25 Ratings

In-Person Training

Cisco Webex Experience Management

N/A
0 Ratings
10.0

Quadient Inspire

100%
1 Rating

Online Training

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Quadient Inspire

91%
2 Ratings

Implementation Rating

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Quadient Inspire

91%
1 Rating

Configurability

Cisco Webex Experience Management

N/A
0 Ratings
8.2

Quadient Inspire

82%
1 Rating

Contract Terms and Pricing Model

Cisco Webex Experience Management

N/A
0 Ratings
8.3

Quadient Inspire

83%
5 Ratings

Ease of integration

Cisco Webex Experience Management

N/A
0 Ratings
1.0

Quadient Inspire

10%
1 Rating

Product Scalability

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Quadient Inspire

91%
1 Rating

Professional Services

Cisco Webex Experience Management

N/A
0 Ratings
8.8

Quadient Inspire

88%
5 Ratings

Vendor post-sale

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Quadient Inspire

91%
1 Rating

Vendor pre-sale

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Quadient Inspire

91%
1 Rating

Likelihood to Recommend

Cisco

Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
Read full review

Quadient

Quadient Inspire works great across multiple letters, departments and use cases. We use it primarily for letters but I know that it can be used with great success for direct mail pieces like postcards or fliers. It's not ideal for email-only campaigns but works great in situations where we want to either send an email or a letter.
Read full review

Pros

Cisco

  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
Read full review

Quadient

  • Highly flexible data ingestion
  • Clear and powerful workflow design that makes support easy to understand as teams evolve
  • Great internal debugging tool that simplifies and accelerates the development cycle
  • Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
Read full review

Cons

Cisco

  • No break out rooms[.]
  • Expensive relative to other similar products[.]
  • Video call is not effective as Zoom[.]
  • Ask to download client always[.]
Read full review

Quadient

  • Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
  • Not able to unload all file types into maps. It would be great to have video.
  • There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.
Read full review

Pricing Details

Cisco Webex Experience Management

Starting Price

$0 Per Month / 50 Responses / 1 user

Editions & Modules

Cisco Webex Experience Management editions and modules pricing
EditionModules
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006

Footnotes

  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Quadient Inspire

Starting Price

Editions & Modules

Quadient Inspire editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0

    Additional Details

    The solution is highly modular. Pricing may differ a lot depending on usage and configuration.

    Likelihood to Renew

    Cisco

    No answers on this topic

    Quadient

    We are using Quadient Inspire products since last 5 years. And we are able to achieve everything with respect to the customer's needs and desired output. Quadient is adding new very important features every day that make document structure very easy for developers and end users. We would like to stick with Quadient for a long time.
    Read full review

    Usability

    Cisco

    No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
    Read full review

    Quadient

    In our previous tool sets we constantly had to say no to the business due to "tool limitations", in 4 years with Quadient we never once had to say the tool could not do something the business wanted to do. The Quadient training team is fantastic and Quadient University is a great resource for team members as well. The interfaces are all easy to use and development is much more efficient then our previous tools
    Read full review

    Reliability and Availability

    Cisco

    No answers on this topic

    Quadient

    I am giving this rating because Quadient products are highly available. Most of the time all Quadient products are available. In some cases Quadient always follows the planned schedule and maintenance. They always inform all the partners and clients a day or two in advance so that the clients can work accordingly.
    Read full review

    Performance

    Cisco

    No answers on this topic

    Quadient

    I want you to rate the performance of the Quadient Inspire 9 out of 10. Because every time we work with Quadient products I never feel any sluggishness and any performance issue. Along with this, one thing that we all should understand is that the performance of any application also depends on the computer hardware. So along with the software application, your hardware should also meet the minimum requirements.
    Read full review

    Support Rating

    Cisco

    Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
    Read full review

    Quadient

    Quadient Support is always available to answer questions and quickly determine issues and are very knowledgeable about the products they support. I also like having an assigned representative from support as having that consistent customer experience from support is also very helpful, although each support person I have worked with has been super friendly and knowledgeable.
    Read full review

    In-Person Training

    Cisco

    No answers on this topic

    Quadient

    I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
    Read full review

    Online Training

    Cisco

    No answers on this topic

    Quadient

    Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
    Read full review

    Implementation Rating

    Cisco

    No answers on this topic

    Quadient

    As you consider your digital transformation, think of the people who may object. They have valid criticisms, valuable insights and information critical to your success. Quadient’s advice is to build a strong internal team and confront these questions early. When everyone understands the project from their perspective, the project has a better chance of success.
    Read full review

    Alternatives Considered

    Cisco

    Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
    Read full review

    Quadient

    The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient. Compart: As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it. Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.
    Read full review

    Contract Terms and Pricing Model

    Cisco

    No answers on this topic

    Quadient

    Not really. It's not cheap, but it's a great value for what you get. This is enterprise-level software and the cost reflects that. The pay-per-page aspect makes sense too. We get a lot of sheets included in our contract and we use them all. It's a good contract with pricing that makes sense.
    Read full review

    Scalability

    Cisco

    No answers on this topic

    Quadient

    I am giving this rating because Quadient products are very reliable. Quadient products can be deployed across multiple departments and sites as needed. We can integrate Quadient products with other applications and tools in a very effective, efficient and flexible way. We can deploy Quadient products in Cloud as well.
    Read full review

    Professional Services

    Cisco

    No answers on this topic

    Quadient

    We have used professional services on a few different occasions. When we first purchased ICM and Scaler and then about a year after that for a refresher. The trainer did not always have the answer to our questions, but they would reach out to others and get us the answers by the end of the day or the next day,
    Read full review

    Return on Investment

    Cisco

    • Improved on work speed and efficiency by working in great and organized teams.
    • Management of customer journey in an orderly way.
    • It cuts off some people from joining or participating in a meeting.
    Read full review

    Quadient

    • Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
    • It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
    • We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.
    Read full review

    Screenshots

    Add comparison