What users are saying about
111 Ratings
65 Ratings
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Score 7.9 out of 100
111 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • VNC Connect ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
7.9

VNC Connect

79%
VNC Connect ranks higher in 10/14 features

Screen sharing

8.2
82%
9 Ratings
9.6
96%
26 Ratings

File transfer

8.3
83%
9 Ratings
8.2
82%
14 Ratings

Instant message

7.4
74%
7 Ratings
9.4
94%
17 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
9.0
90%
4 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
6.0
60%
9 Ratings

Over-the-Internet remote session

7.9
79%
9 Ratings
9.0
90%
29 Ratings

Initiate remote control from mobile

4.4
44%
6 Ratings
9.3
93%
17 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
4.7
47%
6 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
N/A
0 Ratings

Centralized management dashboard

6.8
68%
7 Ratings
8.5
85%
14 Ratings

Session record

8.6
86%
7 Ratings
7.0
70%
1 Rating

Annotations

6.9
69%
7 Ratings
5.3
53%
6 Ratings

Monitoring and Alerts

6.3
63%
5 Ratings
7.0
70%
3 Ratings

Multi-platform remote control

5.2
52%
7 Ratings
9.2
92%
9 Ratings

Attribute Ratings

  • Cisco Webex Support is rated higher in 1 area: Likelihood to Renew
  • VNC Connect is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
9.0

VNC Connect

90%
36 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings
8.0

VNC Connect

80%
8 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating
8.0

VNC Connect

80%
3 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings
8.0

VNC Connect

80%
4 Ratings

Online Training

Cisco Webex Support

N/A
0 Ratings
7.0

VNC Connect

70%
2 Ratings

Implementation Rating

Cisco Webex Support

N/A
0 Ratings
8.0

VNC Connect

80%
4 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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RealVNC

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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RealVNC

  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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RealVNC

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VNC Connect

    Starting Price

    $3.39 per remote computer per month

    Editions & Modules

    VNC Connect editions and modules pricing
    EditionModules
    Professional - Device Access$3.391
    Enterprise - Device Access$4.592
    Enterprise - Instant Support$33.493
    Professional - Instant Support$16.994

    Footnotes

    1. per remote computer per month
    2. per remote computer per month
    3. per named technician per month
    4. per named technician per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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    RealVNC

    VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
    Read full review

    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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    RealVNC

    VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
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    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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    RealVNC

    VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
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    Online Training

    Cisco

    No answers on this topic

    RealVNC

    The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
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    Implementation Rating

    Cisco

    No answers on this topic

    RealVNC

    No problem at all, love the product.
    Read full review

    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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    RealVNC

    VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
    Read full review

    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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    RealVNC

    • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
    Read full review

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