Cisco Webex Support (discontinued) vs. RealVNC Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Support
Score 8.4 out of 10
N/A
Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
RealVNC Connect
Score 7.6 out of 10
N/A
RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for organizations, RealVNC® Connect offers features to stay connected for IT teams around the world.
$44.28
per year per device (up to 3 devices to start)
Pricing
Cisco Webex Support (discontinued)RealVNC Connect
Editions & Modules
No answers on this topic
Essentials
$3.69
per month (billed annually) per device (up to 3 devices)
Plus
$4.19
per month (billed annually) per device (up to 25 devices)
Premium
$5.49
per month (billed annually) per device (up to 150 devices)
Enterprise
Custom
per year
Offerings
Pricing Offerings
Cisco Webex SupportRealVNC Connect
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans can also be purchased on a Per User basis. From Plus upwards, when paying Per User, access to On-Demand Assist, a tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device, is included.
More Pricing Information
Community Pulse
Cisco Webex Support (discontinued)RealVNC Connect
Considered Both Products
Cisco Webex Support
Chose Cisco Webex Support (discontinued)
GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of …
Chose Cisco Webex Support (discontinued)
Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more …
RealVNC Connect
Chose RealVNC Connect
VNC works really well. It gives a superior level of access compared to far more expensive products such as GoToAssist or WebEx Support Center, and does so at a tiny fraction of the cost. It also consumes far fewer resources than either of those two competing products. It's an …
Top Pros
Top Cons
Features
Cisco Webex Support (discontinued)RealVNC Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Cisco Webex Support (discontinued)
6.8
9 Ratings
19% below category average
RealVNC Connect
7.7
31 Ratings
7% below category average
Screen sharing8.99 Ratings10.027 Ratings
File transfer8.99 Ratings8.314 Ratings
Instant message7.17 Ratings8.118 Ratings
Secure remote access with Smart Card authentication9.05 Ratings9.04 Ratings
Access to sleeping/powered-off computers6.05 Ratings6.09 Ratings
Over-the-Internet remote session8.99 Ratings9.129 Ratings
Initiate remote control from mobile1.36 Ratings8.018 Ratings
Remote management of servers & workstations2.05 Ratings4.76 Ratings
Remote Active Directory® management7.95 Ratings00 Ratings
Centralized management dashboard8.87 Ratings9.015 Ratings
Session record8.67 Ratings7.01 Ratings
Annotations7.07 Ratings5.36 Ratings
Monitoring and Alerts8.95 Ratings7.03 Ratings
Multi-platform remote control1.57 Ratings9.010 Ratings
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User Ratings
Cisco Webex Support (discontinued)RealVNC Connect
Likelihood to Recommend
9.7
(11 ratings)
9.0
(37 ratings)
Likelihood to Renew
9.1
(3 ratings)
8.0
(8 ratings)
Usability
7.0
(1 ratings)
8.0
(3 ratings)
Support Rating
1.0
(3 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Cisco Webex Support (discontinued)RealVNC Connect
Likelihood to Recommend
Cisco
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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RealVNC
It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Pros
Cisco
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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RealVNC
  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
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Cons
Cisco
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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RealVNC
  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
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Likelihood to Renew
Cisco
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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RealVNC
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
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Usability
Cisco
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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RealVNC
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
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Support Rating
Cisco
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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RealVNC
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
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Online Training
Cisco
No answers on this topic
RealVNC
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
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Implementation Rating
Cisco
No answers on this topic
RealVNC
No problem at all, love the product.
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Alternatives Considered
Cisco
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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RealVNC
VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
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Return on Investment
Cisco
  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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RealVNC
  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
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ScreenShots