What users are saying about
67 Ratings
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Top Rated
820 Ratings
67 Ratings
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Score 8.4 out of 100

Zoho CRM

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Top Rated
820 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    Clari

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    236 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    224 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    168 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    215 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    211 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    169 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    171 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    212 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Customer Service & Support

    Clari

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    186 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    147 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    166 Ratings

    Marketing Automation

    Clari

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    222 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    188 Ratings

    CRM Project Management

    Clari

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    213 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    157 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    204 Ratings

    CRM Reporting & Analytics

    Clari

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    186 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    199 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    209 Ratings

    Customization

    Clari

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    235 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    185 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    150 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    171 Ratings

    Security

    Clari

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    197 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    219 Ratings

    Social CRM

    Clari

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    143 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    138 Ratings

    Integrations with 3rd-party Software

    Clari

    Feature Set Not Supported
    N/A
    7.7

    Zoho CRM

    77%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.0
    80%
    177 Ratings

    Compensation management

    N/A
    0 Ratings
    7.4
    74%
    119 Ratings

    Platform

    Clari

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    199 Ratings

    Attribute Ratings

    • Clari is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.5

    Clari

    85%
    17 Ratings
    8.4

    Zoho CRM

    84%
    266 Ratings

    Likelihood to Renew

    Clari

    N/A
    0 Ratings
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    9.3

    Clari

    93%
    4 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    Clari

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    Clari

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    9.0

    Clari

    90%
    5 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Clari

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Clari

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    Clari

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Configurability

    Clari

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    115 Ratings

    Contract Terms and Pricing Model

    Clari

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Ease of integration

    Clari

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    3 Ratings

    Product Scalability

    Clari

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Clari

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Vendor post-sale

    Clari

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    3 Ratings

    Vendor pre-sale

    Clari

    N/A
    0 Ratings
    8.4

    Zoho CRM

    84%
    3 Ratings

    Likelihood to Recommend

    Clari

    Clari is perfect for a sales team collaborating to forecast and estimate the opportunities and overall business status, it's working in a hierarchy scheme that reflects each team member's forecast into their team leader's big forecast number in an automated and easy process. It also can define a periodic date to update the forecast among the team so the forecasting to top management is automated as well.
    Read full review

    Zoho Corporation

    Zoho CRM is one of the most popular on the market. The lowest-tier pricing plans are best for SMBs. Unlike other platforms, the platform helps sales leaders; it has everything you need for selling. It's more enjoyable to sell when you have it that streamlines and simplifies the entire sales process.
    Read full review

    Pros

    Clari

    • Allows for more efficient funnel management - quick ability to update sales funnels in real time.
    • Provides transparency for leadership to see what is happening with the deals in real time.
    • Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.
    Read full review

    Zoho Corporation

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Read full review

    Cons

    Clari

    • I still find myself having to update apps in Salesforce as well as Clari when it's supposed to eliminate the need for duplicative forecasting tools.
    • Reps don't have access to company-wide or even team reporting. Would be really helpful to see how other reps are doing and what deals they have
    Read full review

    Zoho Corporation

    • The availability of the case module in all versions. For a small company it is useful but the investment is high.
    • Although web forms are easy to implement, it is not so easy to adapt them to web design.
    • I would like the LinkedIn social network to be included
    Read full review

    Pricing Details

    Clari

    Starting Price

    Editions & Modules

    Clari editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zoho CRM

      Starting Price

      $14 per month

      Editions & Modules

      Zoho CRM editions and modules pricing
      EditionModules
      Standard$14.001
      Professional$23.002
      Enterprise$40.003
      Ultimate$52.004
      Plus$57.005

      Footnotes

      1. Per User/Per Month
      2. Per User/Per Month
      3. Per User/Per Month
      4. Per User/Per Month
      5. Per User/Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $14.00

      Additional Details

      Pricing Info

      Likelihood to Renew

      Clari

      No answers on this topic

      Zoho Corporation

      Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
      Read full review

      Usability

      Clari

      it is a very easy tool to use. It easily integrates with SFDC and is easy to learn how to use. Clari is a recommendation with any organization concerned with learning new tools because it is so simple to master. I would say it has a strong usability score for all level of users
      Read full review

      Zoho Corporation

      Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
      Read full review

      Support Rating

      Clari

      Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
      Read full review

      Zoho Corporation

      We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
      Read full review

      In-Person Training

      Clari

      No answers on this topic

      Zoho Corporation

      It was harder to learn when there were mostly real estate users in the room. We are sales solely.
      Read full review

      Online Training

      Clari

      No answers on this topic

      Zoho Corporation

      Online training is tough, but Zoho and their partners do a good job of explaining things.
      Read full review

      Implementation Rating

      Clari

      No answers on this topic

      Zoho Corporation

      Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
      Read full review

      Alternatives Considered

      Clari

      Even if I don’t have some experience with Datahug, this platform doesn’t have an excellent end-user experience as Clari. Also, Clari has simple integration with Sales Apps, mobile application and notifications work very well, and is faster than Datahug. Reports are more straightforward, and you have with Clari an easy way for customization.
      Read full review

      Zoho Corporation

      To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho
      Read full review

      Contract Terms and Pricing Model

      Clari

      No answers on this topic

      Zoho Corporation

      I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
      Read full review

      Professional Services

      Clari

      No answers on this topic

      Zoho Corporation

      In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
      Read full review

      Return on Investment

      Clari

      • Has made it easier to keep track of ops. Our company has many open ops that sit and get drawn out. This makes it easy to forget about things and not update. Clari has helped us keep things on track and follow up on more closings that would have been left out.
      • With a small sales team, the cost isn't much of an issue as the deals won from the tool means the ROI is there quickly. With large teams though, I could see that being an issue when compared to just Salesforce licenses
      Read full review

      Zoho Corporation

      • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
      • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
      • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
      • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
      Read full review

      Screenshots

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