What users are saying about
38 Ratings
Top Rated
233 Ratings
38 Ratings
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Score 8.6 out of 100
Top Rated
233 Ratings
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Score 8 out of 100

Likelihood to Recommend

Classy

Classy is a great product overall. I gave it only a rating of 7/10 because its utility will vary depending on what your needs are and what kind of org you are. Also, depends on the CRM it integrates to if it does integrate. They have many different integrations. We have the Salesforce integration for Classy which has several issues. I would say their Salesforce integration is not fully matured yet.
If you do not have any integrations to worry about I would give Classy 10/10.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

There are not too many options out on the market for a solution like this. Raiser's Edge [NXT] seems to have a lock on this industry and lots of people are locked in to this. The NXT platform is not the same as the database view, which then requires a lot of database editing rather than staying on the online tool. The NXT side should have some upgrades in order to get this up to speed.
Anonymous | TrustRadius Reviewer

Pros

Classy

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
Cindy Hollister | TrustRadius Reviewer

Raiser's Edge NXT

  • The implementation team is great to work with - they walk you through step-by-step, and try to make sure that mapping is correct before any data is transferred, which saves a lot of time, effort, and cleanup after the conversion.
  • The mobile app is great - allows development personnel to quickly add or update information on donors on-the-spot and provides a snapshot of the donor's record.
  • The dashboard and reporting features are very handy, easy to maneuver and personalize to the needs of the organization/user. Information can be seen at a glance for an overall view of any particular data.
Shelley Cotten | TrustRadius Reviewer

Cons

Classy

  • The simplicity of Classy's campaign design editor also means it isn't as customizable as I'd like it to be. There are times when I wish I could change something that is embedded in the template.
  • Like all online platforms, there are occasional glitches that occur with Classy. For example, there have been times when our Salesforce connector pushes data in incorrectly or is missing. This is usually addressed fairly quickly.
  • One feature that is especially difficult for our organization to manage is that we always provide our donors the ability to mail in their credit card information for us to process. This only becomes an issue when we do not have an email address for the donor because Classy and Salesforce use a donors email address to distinguish users. Therefore, when we use a generic email from our organization for that donor sometimes records get crossed or edited automatically.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

  • Without it being a fully functioning system as of 4/15/2021 there are a few drawbacks.
  • The web-based view is nice but feels like it takes longer to search records and open them.
  • The different nomenclature can get confusing for old school fundraisers, especially those who have used the RE Database.
  • Inability to remove duplicate records completely/delete records.
  • Forms will duplicate records at a higher level than those who work in Online Express currently
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Classy

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 9.7
Based on 17 answers
There is simply no better or easier to use product on the market for fundraising and constituent management. Blackbaud is continually making updates based on user input, so big problems get fixed within a decent turnaround time. Customer service is top of the line, too. It is accessible to everyone, regardless of experience working with similar programs, so a brief tutorial is all you need to be up and running.
Daniel Bayer | TrustRadius Reviewer

Usability

Classy

Classy 9.0
Based on 1 answer
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 7.7
Based on 26 answers
The raisers edge product has exceeded all expectations in both the tools it provides to assist in our fundraising efforts as well as the service behind it. We are blessed to have blackbaud as a partner and feel that they are very much a part of our success.
Andy Schroeder | TrustRadius Reviewer

Reliability and Availability

Classy

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 6 answers
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
Anonymous | TrustRadius Reviewer

Performance

Classy

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.0
Based on 28 answers
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
Anonymous | TrustRadius Reviewer

Support Rating

Classy

Classy 9.9
Based on 6 answers
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
Emily Westergaard | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 6.7
Based on 62 answers
The couple of times I've need to reach out for support, the RE NXT customer service team has made it really easy. I can chat with them from within the product, send an email, call them on the phone, or visit their website, where they have knowledgebase articles about everything you could possibly imagine.
Russel Heskin | TrustRadius Reviewer

In-Person Training

Classy

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 9.8
Based on 11 answers
Raiser's Edge generally has excellent training, and NXT is no exception. Trainers are energetic, enthusiastic, patient and often will stay behind after to help you with specific tasks and answer organization-specific questions. They are their to help and it shows. They also often encourage participants to share solutions with each other--it's always nice to know how other organizations do things and see if any tricks others have learned along the way work for you, and conversely share your tips and tricks with others
Anonymous | TrustRadius Reviewer

Online Training

Classy

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 14 answers
Raiser's Edge has really good training. Some classes should be geared to the user's experience so more advanced users can by pass some of the newer users questions. But I like that the instructors take time for the new users.
Sue Emrick | TrustRadius Reviewer

Implementation Rating

Classy

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.4
Based on 26 answers
Blackbaud was with us every step of the way during the migration of our data to the newer version of the software. They made it as easy as possible, and the huge task that it was was made much easier with their help.
Brady Craighead | TrustRadius Reviewer

Alternatives Considered

Classy

We chose to go with Classy because we needed something simple to set up for peer to peer fundraising without an upfront investment fee. We didn't need customization or bells and whistles and we were able to get the fundraising site set up and running in about a week. Ultimately the hope is that we grow such that we can look at investing in a larger platform that allows for more customization and is more of a CRM database, but for now, Classy was perfect to get us off the ground.
Daniella Dowiak | TrustRadius Reviewer

Raiser's Edge NXT

We use Donately as our forward facing donor platform and it has the ability to function as a CRM. After many meetings and discussions it is without a doubt going to remain our donor platform and not a CRM. For us, Raiser's Edge NXT makes far more sense to keep our data organized, clean, and able to speak with our other suite of products seamlessly.
Anonymous | TrustRadius Reviewer

Scalability

Classy

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.6
Based on 4 answers
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
Lawrence Willim | TrustRadius Reviewer

Return on Investment

Classy

  • Over the past 2 years our organization, events, and programming has grown roughly 135%. Using Classy daily helped us to achieve that.
  • The platform has helped us identify ongoing or sporadic supporters that we can engage further with to turn into top supporters.
Mark Hackett | TrustRadius Reviewer

Raiser's Edge NXT

  • Stewardship is an integral part of what we do and Raiser’s Edge NXT allows us to take that to the next level. It is vital to our stakeholder communication.
  • Planning of future campaigns and events is now driven by the data we analyze from using NXT. This allows us to revise and improve our planning and events to provide greater success and connection with our stakeholders.
Jennifer Askew | TrustRadius Reviewer

Screenshots

Pricing Details

Classy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Raiser's Edge NXT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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