Likelihood to Recommend If your company needs to move into becoming completely electronic, as well as the option of having it being remote if needed, this is the way to go. ClearCompany will hold your hand and help you every step of the way to becoming just that! It can be a difficult task to change so much but having their team to meet with you weekly until you have everything up and running was the best experience I could have asked for.
Read full review SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other
Read full review Pros Real-time updates shared across the software with remote users. It allows us to effectively manage and track candidates workflows and status within the onboarding process. This helps us effectively communicate and keep hooks in the candidate without having them fall through the cracks. ClearCompany is able to customize and report to fit our company. We are in a particular industry where our time to fill, hiring costs and other metrics vary from time to time. In order to get an accurate report, ClearCompany has gone above and beyond to customize our reports and give us the data we need with a click of a button. ClearCompany is always in constant communication and willing to assist. The feedback from the support team is almost instantaneous. I have the direct number to my customer care agent and her manager as well. It's nice to know they are there to help at a moment's notice. The support team has a great chat feature that allows me to send a message while i'm on the phone. They are quick to respond and always friendly. Read full review Job Referrals - can easily refer others to a job posting and view the status Job Postings - can easily search for job openings and read job description and criteria Application online - Can easily apply for the job directly and see who the hiring manager and hiring recruiter is Read full review Cons Reporting is a bit limited - most reports require significant cleanup and/or take a lot of work to make meaningful Hiring Manager visibility is limited when it comes to notifications (scorecards completed, etc.) and feedback for candidates from other processes, meaning that the burden is put on TA to inform Read full review Settings page can be difficult to navigate & find what you're looking for Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version. Read full review Likelihood to Renew I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.
Read full review Usability I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.
Read full review Reliability and Availability Rarely is there an issue and if the product is down, it typically is restored quickly.
Read full review Performance I have no complaints about performance. The system works virtually flawless.
Read full review Support Rating I had a great relationship with my first customer success manager. When I first started, she helped me navigate the system and was always available to answer any questions. They have provided great support throughout the last 2 years of me using the system. I attended a ClearCompany conference and they were incredible at providing support and showing how to best utilize the system,
Read full review Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
Read full review In-Person Training Quick and easy to learn.
Read full review Implementation Rating It really was a painless and easy process to switch to SmartRecruiters.
Read full review Alternatives Considered No comparison. It's apples to oranges when comparing. Clear Company is well-rounded and willing to collaborate to make it right for each company. Most other platforms make you adapt to the product they think is best without individual company needs in mind.
Read full review I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
Read full review Scalability No explanation really, just a great product.
Read full review Return on Investment ClearCompany has some helpful options our company has utilized, but overall it has been very hard to get past some of the user interfaces that aren't functional or getting speedy responses when something isn't operational. ClearCompany has custom reports that help us strategize our recruitment efforts, but we have had many instances where the reports do not pull data from the system which has lead to confusion or decisions being made with incomplete information. ClearCompany has multiple avenues to contact them or get help, but they are not always effective because of the completion time frame varies. Read full review In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting. Read full review ScreenShots SmartRecruiters Screenshots