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Cleo Integration Cloud vs. OpenText Core Email Threat Protection

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cleo Integration Cloud

    Score9.5 out of 10
    N/ACleo Integration Cloud is a framework providing data integration between disparate systems and people within and across organizations.N/A

    OpenText Core Email Threat Protection

    Score7.5 out of 10
    N/AOpenText Core Email Threat Protection defends inbound, outbound, and internal email from phishing, ransomware, and email compromise. The solution combines capabilities of the former Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) and AppRiver.N/A
    Pricing
    Cleo Integration CloudOpenText Core Email Threat Protection
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cleo Integration CloudOpenText Core Email Threat Protection
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cleo Integration CloudOpenText Core Email Threat Protection
    Considered Both Products
    Cleo
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    69%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    85%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    77%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    12 Answers
    Features
    Cleo Integration CloudOpenText Core Email Threat Protection
    Secure Email Gateway
    Comparison of Secure Email Gateway features of Cleo Integration Cloud and OpenText Core Email Threat Protection
    Feature
    Cleo Integration Cloud
    -
    Ratings
    OpenText Core Email Threat Protection
    7.7
    9 Ratings
    9% below category average
    Anti-malware00 Ratings10.07 Ratings
    Customizability00 Ratings5.38 Ratings
    Data Loss Protection00 Ratings9.05 Ratings
    Threat Detection00 Ratings7.39 Ratings
    Sandboxing00 Ratings7.06 Ratings
    End-to-End Encryption00 Ratings10.09 Ratings
    Management Tools00 Ratings5.49 Ratings
    Best Alternatives
    Cleo Integration CloudOpenText Core Email Threat Protection
    Small Businesses
    No answers on this topic
    Sophos Email
    Score8.9 out of 10
    Medium-sized Companies
    Apache Camel
    Score7.4 out of 10
    Barracuda ESG (discontinued)
    Score6.2 out of 10
    Enterprises
    TIBCO B2B Integration Solution
    Score8 out of 10
    Microsoft Exchange
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cleo Integration CloudOpenText Core Email Threat Protection
    Likelihood to Recommend
    10.0
    (5 ratings)
    6.4
    (60 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    7.0
    (29 ratings)
    Support Rating
    9.0
    (2 ratings)
    8.3
    (27 ratings)
    User Testimonials
    Cleo Integration CloudOpenText Core Email Threat Protection
    Likelihood to Recommend
    Cleo
    CLEO Integration Cloud is well suited in any environment where you need to move and translate business data from one format to another or multiple other formats. It is very well suited to replace existing EDI systems that are cumbersome, are a lot of work to add new mappings (add customers for example), or where the support is lousy and you are constantly creating support tickets to try to resolve issues. It just works very well and is constantly improving including keeping up to changes made by various services such as Shopify.
    Incentivized
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    OpenText
    I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.
    Incentivized
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    Pros
    Cleo
    • A great platform perfectly integrated with the rest of the company's software.
    • Detailed design with simple and easy access from anywhere to our information.
    • Multi-location and multi-device access.
    • We save on hardware, software and maintenance, by minimizing the user's need for powerful equipment and the programs in charge of managing and configuring them, reducing the investment in their acquisition.
    • Cleo integration is in charge of technical maintenance and updates.
    Incentivized
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    OpenText
    • Makes it easy for those receiving emails to create an account and retrieve the email.
    • Peace of mind knowing emails are secure, and can be tracked.
    • Monitoring inbound email threats is easy.
    • Support has been very quick resolving or explaining support tickets I've created.
    Incentivized
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    Cons
    Cleo
    • A fully functional help manual would be good. Some topics have no help at all, "envelopeassemblybycontext" for instance.
    • A needed feature is to be able to sort files by either file type (FM, RS, BPS) or by filename. Some of our projects have almost a hundred files.
    • Better, more descriptive error messages. Sometimes a ruleset or process fails and the error message is not helpful.
    Incentivized
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    OpenText
    • The admin interface seems a bit shabby. It's time for a refresher course.
    • Being able to modify our own security word without having to contact Zix.
    • Users may not enjoy needing to log in to access messages through the secure site.
    Incentivized
    Read full review
    Likelihood to Renew
    Cleo
    No answers on this topic
    OpenText
    It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.
    Incentivized
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    Usability
    Cleo
    Ease in understanding and setup.
    Incentivized
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    OpenText
    It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.
    Incentivized
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    Support Rating
    Cleo
    Great data manager in the cloud, at a competitive price, backed by a great company and great professionals.
    Incentivized
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    OpenText
    AppRiver's support from our perspective replaces the Microsoft365 Support we typically would have to receive from Microsoft by ticket. Instead, AppRiver supports us by phone, live chat, or email. Being able to get a hold of someone quickly makes a huge difference, especially when an issue is urgent and we can't wait hours or days for a response from Microsoft.
    Incentivized
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    Alternatives Considered
    Cleo
    Before choosing a solution, we did a detailed analysis of cost, performance, scaling and support. Cleo checked all the right boxes and we have been very satisfied with our choice.
    Incentivized
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    OpenText
    Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter
    Incentivized
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    Return on Investment
    Cleo
    • We have easily improved our EDI tenfold (or more) as far as ease of adding new customers for example
    • We have saved a ton of money by reducing chargebacks for missing ASNs for example
    • We have improved customer scorecards where they measure our EDI performance such as one large brand name customer we sell wholesale to who originally scored us around 28% and after implementing CLEO we quickly went to a 96%+ score.
    Incentivized
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    OpenText
    • Protecting patient information
    • Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
    • Pretty easy to use if you don't make many customizations to it.
    Incentivized
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    ScreenShots