What users are saying about
8 Ratings
Top Rated
106 Ratings
8 Ratings
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Score 9.7 out of 100
Top Rated
106 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • Click2Magic is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.8

Click2Magic

98%
5 Ratings
7.5

Gist

75%
103 Ratings

Likelihood to Renew

Click2Magic

N/A
0 Ratings
8.2

Gist

82%
2 Ratings

Usability

Click2Magic

N/A
0 Ratings
6.8

Gist

68%
4 Ratings

Support Rating

Click2Magic

N/A
0 Ratings
8.5

Gist

85%
15 Ratings

Likelihood to Recommend

Tvisha Systems Pvt Ltd

It is best suited for sales, marketplaces, and customer support.
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Gist

If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot. If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
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Pros

Tvisha Systems Pvt Ltd

  • Personalized conversations
  • CRM integration
  • Powerful archives
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Gist

  • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
  • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
  • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
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Cons

Tvisha Systems Pvt Ltd

  • This live chat app is easy to use and implement. No complexity!
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Gist

  • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
  • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
  • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
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Pricing Details

Click2Magic

Starting Price

$18 per month

Editions & Modules

Click2Magic editions and modules pricing
EditionModules
PROFESSIONAL$391
ENTERPRISE$692
ADD-ON$183

Footnotes

  1. Per Seat/Month, Billed Annually.
  2. Per Seat/Month, Billed Annually.
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $39 per month

Additional Details

Gist

Starting Price

$29 per month

Editions & Modules

Gist editions and modules pricing
EditionModules
Professional$29.001
Premium$99.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Tvisha Systems Pvt Ltd

No answers on this topic

Gist

Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
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Usability

Tvisha Systems Pvt Ltd

No answers on this topic

Gist

It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
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Support Rating

Tvisha Systems Pvt Ltd

No answers on this topic

Gist

Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
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Alternatives Considered

Tvisha Systems Pvt Ltd

This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
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Gist

Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
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Return on Investment

Tvisha Systems Pvt Ltd

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
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Gist

  • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
  • I am able to save hours of time with the automated emails that are GDPR compliant.
  • I don't have to pay for a designer to have excellent looking emails either.
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