What users are saying about
30 Ratings
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Score 3.7 out of 100
112 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Oracle CRM On Demand
WYSIWYG email editor
ClickDimensions
5.3
Oracle CRM On Demand
Dynamic content
ClickDimensions
4.2
Oracle CRM On Demand
Ability to test dynamic content
ClickDimensions
4.6
Oracle CRM On Demand
Landing pages
ClickDimensions
2.7
Oracle CRM On Demand
A/B testing
ClickDimensions
4.9
Oracle CRM On Demand
Mobile optimization
ClickDimensions
4.5
Oracle CRM On Demand
Email deliverability reporting
ClickDimensions
2.7
Oracle CRM On Demand
List management
ClickDimensions
4.0
Oracle CRM On Demand
Triggered drip sequences
ClickDimensions
5.5
Oracle CRM On Demand

Lead Management

ClickDimensions
3.7
Oracle CRM On Demand
Lead nurturing
ClickDimensions
2.8
Oracle CRM On Demand
Lead scoring and grading
ClickDimensions
4.6
Oracle CRM On Demand
Data quality management
ClickDimensions
3.2
Oracle CRM On Demand
Automated sales alerts and tasks
ClickDimensions
4.1
Oracle CRM On Demand

Campaign Management

ClickDimensions
2.7
Oracle CRM On Demand
Calendaring
ClickDimensions
4.1
Oracle CRM On Demand
Event/webinar marketing
ClickDimensions
1.2
Oracle CRM On Demand

Social Media Marketing

ClickDimensions
5.6
Oracle CRM On Demand
Social sharing and campaigns
ClickDimensions
8.0
Oracle CRM On Demand
Social profile integration
ClickDimensions
3.2
Oracle CRM On Demand

Reporting & Analytics

ClickDimensions
2.9
Oracle CRM On Demand
Dashboards
ClickDimensions
2.4
Oracle CRM On Demand
Standard reports
ClickDimensions
2.4
Oracle CRM On Demand
Custom reports
ClickDimensions
3.9
Oracle CRM On Demand

Platform & Infrastructure

ClickDimensions
5.0
Oracle CRM On Demand
API
ClickDimensions
1.2
Oracle CRM On Demand
Role-based workflow & approvals
ClickDimensions
1.3
Oracle CRM On Demand
Customizability
ClickDimensions
5.3
Oracle CRM On Demand
Integration with Salesforce.com
ClickDimensions
7.0
Oracle CRM On Demand
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Oracle CRM On Demand
Integration with SugarCRM
ClickDimensions
8.0
Oracle CRM On Demand

Sales Force Automation

ClickDimensions
Oracle CRM On Demand
8.8
Customer data management / contact management
ClickDimensions
Oracle CRM On Demand
9.4
Workflow management
ClickDimensions
Oracle CRM On Demand
8.9
Territory management
ClickDimensions
Oracle CRM On Demand
9.4
Opportunity management
ClickDimensions
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
ClickDimensions
Oracle CRM On Demand
9.0
Contract management
ClickDimensions
Oracle CRM On Demand
7.7
Quote & order management
ClickDimensions
Oracle CRM On Demand
8.5
Interaction tracking
ClickDimensions
Oracle CRM On Demand
8.3
Channel / partner relationship management
ClickDimensions
Oracle CRM On Demand
8.3

Customer Service & Support

ClickDimensions
Oracle CRM On Demand
8.5
Case management
ClickDimensions
Oracle CRM On Demand
8.5
Call center management
ClickDimensions
Oracle CRM On Demand
8.7
Help desk management
ClickDimensions
Oracle CRM On Demand
8.1

Marketing Automation

ClickDimensions
Oracle CRM On Demand
8.8
Lead management
ClickDimensions
Oracle CRM On Demand
8.9
Email marketing
ClickDimensions
Oracle CRM On Demand
8.8

CRM Project Management

ClickDimensions
Oracle CRM On Demand
8.7
Task management
ClickDimensions
Oracle CRM On Demand
8.3
Billing and invoicing management
ClickDimensions
Oracle CRM On Demand
9.6
Reporting
ClickDimensions
Oracle CRM On Demand
8.3

CRM Reporting & Analytics

ClickDimensions
Oracle CRM On Demand
8.4
Forecasting
ClickDimensions
Oracle CRM On Demand
8.7
Pipeline visualization
ClickDimensions
Oracle CRM On Demand
8.6
Customizable reports
ClickDimensions
Oracle CRM On Demand
8.0

Customization

ClickDimensions
Oracle CRM On Demand
8.4
Custom fields
ClickDimensions
Oracle CRM On Demand
8.9
Custom objects
ClickDimensions
Oracle CRM On Demand
8.1
Scripting environment
ClickDimensions
Oracle CRM On Demand
8.0
API for custom integration
ClickDimensions
Oracle CRM On Demand
8.7

Security

ClickDimensions
Oracle CRM On Demand
9.4
Single sign-on capability
ClickDimensions
Oracle CRM On Demand
9.0
Role-based user permissions
ClickDimensions
Oracle CRM On Demand
9.9

Social CRM

ClickDimensions
Oracle CRM On Demand
9.8
Social data
ClickDimensions
Oracle CRM On Demand
9.8
Social engagement
ClickDimensions
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

ClickDimensions
Oracle CRM On Demand
8.6
Marketing automation
ClickDimensions
Oracle CRM On Demand
8.5
Compensation management
ClickDimensions
Oracle CRM On Demand
8.8

Platform

ClickDimensions
Oracle CRM On Demand
9.3
Mobile access
ClickDimensions
Oracle CRM On Demand
9.3

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Oracle CRM On Demand
8.2

Likelihood to Renew

ClickDimensions
9.0
Oracle CRM On Demand

Usability

ClickDimensions
5.0
Oracle CRM On Demand
9.0

Support Rating

ClickDimensions
1.0
Oracle CRM On Demand

Implementation Rating

ClickDimensions
Oracle CRM On Demand
10.0

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