Likelihood to Recommend We love how customizable ClickTime is for tracking billable client and program hours. It does a great job of reporting each pay period. We simply wish the mobile interface was more feature-rich. Because we can only specify how long someone worked (and not the specific time of day those hours were at) on the mobile platform it makes it very difficult for us to tell if someone was working inside or outside of their standard business contract day.
Read full review As mentioned, Paylocity is great as a payroll service for getting employees paid and also for them to get information using their self-service. Definitely could be improvements in the ATS/recruiting piece of the plaform. Paylocity is a payroll first platform and recruiting is an add-on, so the functionality is not as good as it is with stand-along ATS.
Read full review Pros Easy to use once you get the hang of it. Many useful features in one place. Many options available when needing to drill-down in detail or analyze time categories. Read full review Payroll Processing - Including all Tax Handling and Processing Talent Acquisition Suite - Allows for the digital handling of candidate to onboarding. Fully integrated background, E-verify, drug screening Established APIs with external vendors for Benefits and 401K Survey Management - Customized surveys for Employee Engagement and Customer Satisfaction Communities - Allows for online employee collaboration as well as site for employees to pull company documents such as policies and procedures. Read full review Cons The ClickTime app works very well and is simple to use, however, I wish to see regular updates to improve the design and the layout of the app. The custom reports and templates for reporting hours or expense report should be updated regularly to include more custom reports. Overall, ClickTime does a good job, just a bit of work on the website design and ClickTime App would make the experience feel better while using it. Read full review As a super admin in Paylocity, I would like the ability to not just archive items, but delete them completely. We would like to clean-up the space and get rid of some of the default items we do not use. Not necessarily an issue, but for those people who have ever created an event packet in the on-boarding module know my struggle. It is not completely user friendly. I would like to see a preview of what the employee would see before launching the packets to new hires. Benefits. When I change a new hire in the system before they have elected their benefits, it takes at least 24 hours to show up and doesn't always allow them to launch their open enrollment. Read full review Likelihood to Renew We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity
Read full review Usability Overall, in my experience, Paylocity has been easy to use for both staff and administrators. First, the staff has an application and inputting Paid Time Off is easy to do. I then get an alert on my app and I am able to approve it on the spot from my app that gives me access as an employee and an administrator without having to use multiple apps or logins. As an administrator I think the portal is easy to use, Paylocity did a great job showing me tools and rolling out training classes before rollout.
Read full review Reliability and Availability there are frequent issues with the recruiting module not fully working and there is no rush from paylocity to fix it
Read full review Performance pages load in an acceptable amount of time, reports come back quickly, but integration is very complicated and hasn't been possible
Read full review Support Rating We have had a good response from ClickTime when we have needed to ask questions.
Read full review Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
Read full review Online Training The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
Read full review Implementation Rating I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success
Read full review Alternatives Considered ClickTime is the first product of its kind I have had to use at work. Previous methods were always based in Excel documents and involved a lot more manual and redundant work for the same end result. It would be great if there were a better tie to our project management tools for time estimation, but it does the trick.
Read full review The reason we went with Paylocity over
Paycom was we received better reviews on their customer support. I have used
Paycom with other companies and found that it is decent software. Of course, any HRIS software is going to beat out QBs. QBs do not do well with groups of employees over 250.
Read full review Contract Terms and Pricing Model Include more services in the packages they offer.
Read full review Scalability You have an account manager assigned to you on a daily basis but that person is barely available to you
Read full review Professional Services Support is quick and proffessional
Read full review Return on Investment Allows us to bill 100% of time spent on each job Allows us to analyze time spent on "flat billing" jobs and make adjustments to those set rates as needed Takes very little time to manage and enter time Read full review Onboarding has reduced the paperwork that managers had previously had to take care of and payroll had to manually enter. This has significantly reduced hours of work and reduced errors. Data insights creates reports that are very easy to view and give quick insights. This again reduces hours of work on management. The ease of use for uploading payroll is minutes instead of hours at other companies. Overall, a huge time saver. Read full review ScreenShots