What users are saying about
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Top Rated
708 Ratings
11 Ratings

ClickUp

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Top Rated
708 Ratings
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Score 8.7 out of 100
11 Ratings
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Score 6.7 out of 100

Feature Set Ratings

    Project Management

    8.2

    ClickUp

    82%

    Hiver

    Feature Set Not Supported
    N/A
    ClickUp ranks higher in 12/12 features

    Task Management

    9.2
    92%
    300 Ratings
    N/A
    0 Ratings

    Resource Management

    7.9
    79%
    203 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.3
    83%
    205 Ratings
    N/A
    0 Ratings

    Scheduling

    8.3
    83%
    230 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    201 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.1
    91%
    281 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.6
    86%
    184 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.1
    81%
    150 Ratings
    N/A
    0 Ratings

    Document Management

    7.7
    77%
    247 Ratings
    N/A
    0 Ratings

    Email integration

    7.6
    76%
    176 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.2
    82%
    220 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.8
    78%
    191 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.1

    ClickUp

    71%

    Hiver

    Feature Set Not Supported
    N/A
    ClickUp ranks higher in 1/1 features

    Project & financial reporting

    7.1
    71%
    132 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ClickUp

    Feature Set Not Supported
    N/A
    2.0

    Hiver

    20%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    1.4
    14%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    2.3
    23%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    2.3
    23%
    3 Ratings

    Multi-Channel Help

    ClickUp

    Feature Set Not Supported
    N/A
    3.3

    Hiver

    33%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    3.3
    33%
    3 Ratings

    Attribute Ratings

    • ClickUp is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.8

    ClickUp

    88%
    300 Ratings
    1.4

    Hiver

    14%
    3 Ratings

    Likelihood to Renew

    9.0

    ClickUp

    90%
    19 Ratings

    Hiver

    N/A
    0 Ratings

    Usability

    9.5

    ClickUp

    95%
    17 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Availability

    8.6

    ClickUp

    86%
    4 Ratings

    Hiver

    N/A
    0 Ratings

    Performance

    6.8

    ClickUp

    68%
    4 Ratings

    Hiver

    N/A
    0 Ratings

    Support Rating

    9.5

    ClickUp

    95%
    64 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Online Training

    9.6

    ClickUp

    96%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Implementation Rating

    9.4

    ClickUp

    94%
    4 Ratings

    Hiver

    N/A
    0 Ratings

    Configurability

    9.1

    ClickUp

    91%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Ease of integration

    8.0

    ClickUp

    80%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Product Scalability

    9.1

    ClickUp

    91%
    4 Ratings

    Hiver

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    ClickUp

    91%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    ClickUp

    91%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    Clickup

    I honestly can't think of any scenario when ClickUp is not well suited. This is a wonderful tool for someone with ADD IF you get in the habit of actually scheduling tasks and working off of the tasks you have scheduled. Procrastination is an ADD rabbit hole if you let it - ClickUp solves so many issues by helping my ADD mind organize and forget about tasks until I NEED to think about them. My stress levels are lower because of ClickUp... seriously!
    Read full review

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Pros

    Clickup

    • Manage our team's time
    • Notify the team of important task due dates
    • Communicate through documents and whiteboards ideas and critical information
    • Be our internal database of employees, clients, tasks and resources
    • Keeps the team focused on the most important tasks needed
    • Keeps the teams and resources accountable
    Read full review

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Cons

    Clickup

    • We need more functionalities in the formula area. The ability to sum formulas would be great.
    • Hoping to be able to share dashboards as a public view.
    • The ability to change the sequence of automations and clone or duplicate or share.
    • Be able to sell templates as consultants and maintain privacy so users cannot share to the whole world.
    Read full review

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Pricing Details

    ClickUp

    Starting Price

    $0 per month per seat

    Editions & Modules

    ClickUp editions and modules pricing
    EditionModules
    Free$0.001
    Unlimited$9.00 ($5.00)2
    Business$19.00 ($12.00)3
    Business Plus$29.00 ($19.00)4
    EnterpriseContact Sales5

    Footnotes

    1. none
    2. per member per month (annual contract pricing)
    3. per member per month (annual contract pricing)
    4. per member per month (annual contract pricing)
    5. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Clickup

    We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
    Read full review

    Hiver

    No answers on this topic

    Usability

    Clickup

    It's pretty easy to figure out without having to invest a bunch of time researching how to use it. The additional different views and themes can really help you personalize how you like to see information, both physically and aesthetically.
    Read full review

    Hiver

    Easy to use
    Read full review

    Reliability and Availability

    Clickup

    Having used ClickUp for less than a year in my current organization, there have been only a couple of times when errors occurred and we've been unable to access our projects. However these have only been very brief, and did not negatively impact us. I recall these times only lasted for no more than an hour or so
    Read full review

    Hiver

    No answers on this topic

    Performance

    Clickup

    I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
    Read full review

    Hiver

    No answers on this topic

    Support Rating

    Clickup

    I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
    Read full review

    Hiver

    Support is there, can be slow at times.
    Read full review

    Online Training

    Clickup

    There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
    Read full review

    Hiver

    No answers on this topic

    Implementation Rating

    Clickup

    Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
    Read full review

    Hiver

    No answers on this topic

    Alternatives Considered

    Clickup

    I prefer ClickUp because it works the way it is supposed to. Other productivity apps we have tried will introduce and promote a feature that is typically very broken. We ended up spending more time on chat with customer support than working. I think we have maybe contacted ClickUp's customer support a handful of times.
    Read full review

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Contract Terms and Pricing Model

    Clickup

    I did not.
    Read full review

    Hiver

    No answers on this topic

    Scalability

    Clickup

    As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
    Read full review

    Hiver

    No answers on this topic

    Return on Investment

    Clickup

    • Increased collaboration communication - staff is able to comment and communicate back and forth on a specific task INSIDE that task to track all the information effectively.
    • More accurate reports on what is or is not still in progress.
    • Better staff allocation in an effort to reduce overallocation and burnout.
    Read full review

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Screenshots

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