What users are saying about
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
166 Ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Pendo.io

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Security

    8.2

    ClientSuccess

    82%

    Pendo.io

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 1/1 features

    Role-based user permissions

    8.2
    82%
    15 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.4

    ClientSuccess

    84%

    Pendo.io

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 4/4 features

    API

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Integration with Marketo

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Integration with Eloqua

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    8.9

    ClientSuccess

    89%

    Pendo.io

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 2/2 features

    Product usage

    8.4
    84%
    14 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.4
    94%
    12 Ratings
    N/A
    0 Ratings

    Customer Success Management

    8.6

    ClientSuccess

    86%

    Pendo.io

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 7/7 features

    NPS surveys

    7.0
    70%
    9 Ratings
    N/A
    0 Ratings

    Sponsor tracking

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Customer profiles

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Automated workflow

    8.9
    89%
    17 Ratings
    N/A
    0 Ratings

    Internal collaboration

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Customer health scoring

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Customer segmentation

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    8.4

    ClientSuccess

    84%

    Pendo.io

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 4/4 features

    Customer health trends

    9.0
    90%
    15 Ratings
    N/A
    0 Ratings

    Engagement analytics

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Revenue forecasting

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Dashboards

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ClientSuccess is rated higher in 1 area: Support Rating
    • Pendo.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    ClientSuccess

    76%
    18 Ratings
    8.6

    Pendo.io

    86%
    91 Ratings

    Likelihood to Renew

    ClientSuccess

    N/A
    0 Ratings
    9.0

    Pendo.io

    90%
    4 Ratings

    Usability

    ClientSuccess

    N/A
    0 Ratings
    10.0

    Pendo.io

    100%
    4 Ratings

    Support Rating

    10.0

    ClientSuccess

    100%
    2 Ratings
    9.4

    Pendo.io

    94%
    7 Ratings

    Online Training

    ClientSuccess

    N/A
    0 Ratings
    9.1

    Pendo.io

    91%
    1 Rating

    Implementation Rating

    ClientSuccess

    N/A
    0 Ratings
    9.0

    Pendo.io

    90%
    2 Ratings

    Likelihood to Recommend

    ClientSuccess

    Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
    Read full review

    Pendo.io

    Pendo is very well suited for startups and mid size product companies who are looking for -
    • Help in user experience building
    • Measuring the impact of a feature on the requirement phase itself
    • Advanced analytics to get a sense of how the product is working
    • Insights about necessary changes that are required to make the product better
    Read full review

    Pros

    ClientSuccess

    • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
    • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
    • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
    • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
    Read full review

    Pendo.io

    • Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
    • To promote new features.
    • To train customers on how to use new features.
    • To survey our customers within the software.
    Read full review

    Cons

    ClientSuccess

    • The support view takes a few steps to get to the meat and potatoes.
    • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
    Read full review

    Pendo.io

    • I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.
    • Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.
    • Sometimes takes a while to refresh counts when adding a new tag.
    Read full review

    Pricing Details

    ClientSuccess

    Starting Price

    Editions & Modules

    ClientSuccess editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pendo.io

      Starting Price

      $0

      Editions & Modules

      Pendo.io editions and modules pricing
      EditionModules
      FreeFree1
      TeamContact sales team2
      ProContact sales team3
      EnterpriseContact sales team4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      ClientSuccess

      No answers on this topic

      Pendo.io

      We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
      Read full review

      Usability

      ClientSuccess

      No answers on this topic

      Pendo.io

      Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
      Read full review

      Support Rating

      ClientSuccess

      They are SUPER responsive...even for late night inquiries.
      Read full review

      Pendo.io

      They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
      Read full review

      Online Training

      ClientSuccess

      No answers on this topic

      Pendo.io

      The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
      Read full review

      Implementation Rating

      ClientSuccess

      No answers on this topic

      Pendo.io

      Use Segment to install and cut developers out of the work cycle!
      Read full review

      Alternatives Considered

      ClientSuccess

      HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
      Read full review

      Pendo.io

      WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.
      Read full review

      Return on Investment

      ClientSuccess

      • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
      • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
      • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
      Read full review

      Pendo.io

      • We have had an ROI in reduced support contacts.
      • We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
      • Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
      Read full review

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