What users are saying about
4 Ratings
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Score 7.7 out of 100
6 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • Cloud 9 Software and Lighthouse 360 are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.7

Cloud 9 Software

77%
4 Ratings
7.7

Lighthouse 360

77%
2 Ratings

Likelihood to Recommend

Cloud 9 Software

Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
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Henry Schein

Truly love and appreciate the templets that we can use to send out office specific emails - Also the openings on a schedule notifications are great to get the schedule full - we use it daily!
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Pros

Cloud 9 Software

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
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Henry Schein

  • templates for email campaigns
  • minimal glitches
  • good customer service
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Cons

Cloud 9 Software

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
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Henry Schein

  • The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
  • The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
  • We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.
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Pricing Details

Cloud 9 Software

Starting Price

Editions & Modules

Cloud 9 Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Lighthouse 360

    Starting Price

    Editions & Modules

    Lighthouse 360 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Cloud 9 Software

      OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
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      Henry Schein

      Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.
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      Return on Investment

      Cloud 9 Software

      • Our office has overall been able to move at a faster pace.
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      Henry Schein

      • Keeping our schedule is a huge success
      • Keeping our patients informed of our office specifics is another area of success
      • Love how easy it is to respond to a patient regarding a text
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      Add comparison