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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Cloudant

    Score7.4 out of 10
    N/ACloudant is an open source non-relational, distributed database service that requires zero-configuration. It's based on the Apache-backed CouchDB project and the creator of the open source BigCouch project. Cloudant's service provides integrated data management, search, and analytics engine designed for web applications. Cloudant scales your database on the CouchDB framework and provides hosting, administrative tools, analytics and commercial support for CouchDB and BigCouch. Cloudant is often…

    $1

    per month per GB of storage above the included 20 GB

    LogMeIn Resolve

    Score9.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Pricing
    IBM CloudantLogMeIn Resolve
    Editions & Modules
    Standard
    $1
    per month per GB of storage above the included 20 GB
    Standard
    $75
    per month 100 reads/second ; 50 writes/second ; 5 global queries/second
    Lite
    Free
    20 reads/second ; 10 writes/second ; 5 global queries / second ; 1 GB of storage capacity
    Standard
    Included
    per month 20 GB of storage
    Starter
    $29
    per month
    Growth
    $55
    per month
    Advanced
    $78
    per month
    Premium Endpoint Management
    $78
    per month
    Complete
    $94
    per month
    Offerings
    Pricing Offerings
    IBM CloudantLogMeIn Resolve
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Volume discounts are available. MDM is available as a standalone or as an add-on. Discount available for annual billing.
    More Pricing Information
    Community Pulse
    IBM CloudantLogMeIn Resolve
    Considered Both Products
    IBM
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    91%
    Would buy again
    101 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    94%
    Delivers good value for the price
    92 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    95%
    Happy with the feature set
    106 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    93%
    Lived up to sales and marketing promises
    69 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    95%
    Implementation went as expected
    88 Answers
    Features
    IBM CloudantLogMeIn Resolve
    NoSQL Databases
    Comparison of NoSQL Databases features of IBM Cloudant and LogMeIn Resolve
    Feature
    IBM Cloudant
    9.1
    21 Ratings
    6% above category average
    LogMeIn Resolve
    -
    Ratings
    Performance9.721 Ratings00 Ratings
    Availability8.321 Ratings00 Ratings
    Concurrency9.821 Ratings00 Ratings
    Security8.221 Ratings00 Ratings
    Scalability9.021 Ratings00 Ratings
    Data model flexibility9.821 Ratings00 Ratings
    Deployment model flexibility9.021 Ratings00 Ratings
    Best Alternatives
    IBM CloudantLogMeIn Resolve
    Small Businesses
    RavenDB
    Score8.1 out of 10
    Avast CloudCare
    Score10 out of 10
    Medium-sized Companies
    Amazon DynamoDB
    Score7.9 out of 10
    Action1
    Score9.4 out of 10
    Enterprises
    Amazon DynamoDB
    Score7.9 out of 10
    ManageEngine Endpoint Central
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM CloudantLogMeIn Resolve
    Likelihood to Recommend
    7.0
    (45 ratings)
    9.0
    (131 ratings)
    Likelihood to Renew
    7.3
    (1 ratings)
    6.8
    (17 ratings)
    Usability
    7.7
    (5 ratings)
    8.3
    (111 ratings)
    Availability
    8.2
    (1 ratings)
    9.1
    (3 ratings)
    Performance
    8.2
    (1 ratings)
    6.4
    (2 ratings)
    Support Rating
    8.6
    (4 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    7.3
    (2 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    8.2
    (4 ratings)
    9.1
    (5 ratings)
    Configurability
    8.5
    (3 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    9.6
    (23 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    IBM CloudantLogMeIn Resolve
    Likelihood to Recommend
    IBM
    Our organization found Cloudant most suitable if One, a fixed pricing structure would make the most sense, for example in a situation where the project Cloudant is being used in makes its revenue in procurement or fixed retainer — thus the predictability of costs is paramount; Two, where you need to frequently edit the data and/or share access to the query engine to non-engineers — this is where the GUI shines.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.
    Incentivized
    Read full review
    Pros
    IBM
    • For us, performance and scalability is the key, and Cloudant DB backed by CouchDB is scalable and performant.
    • IBM Cloudant dB is very easy to provision for sandbox, development, QA as well as production.
    • Support for Java for CouchDB app server analytics enables a greater control for over developers.
    • Schema free oriented very easy to program and build applications on it.
    • We love it!!
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
    • It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
    • It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
    Incentivized
    Read full review
    Cons
    IBM
    • It was only after we went with the cloud-based solution that IBM rolled out an on-premise version.
    • We found that a 3rd-party ODBC driver was required for a few applications that needed to pull data out of Cloudant.
    • The sales process was difficult because the salesperson we used was not as versed on Cloudant as I had hoped.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
    • ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    the flexibility of NoSQL allow us to modify and upgrade our apps very fast and in a convenient way. Having the solution hosted by IBM is also giving us the chance to focus on features and the improvement of our apps. It's one thing less to be worried about
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
    Incentivized
    Read full review
    Usability
    IBM
    It's mostly just a straight forward API to a data store. I knock one off for the full text search thing, but I don't need it much anyways. Also, the dashboard UI they give is pretty nice to use. It provides syntax-highlighting for writing views and queries are easy to test. I wish other DBs had a UI like this.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.
    Incentivized
    Read full review
    Reliability and Availability
    IBM
    it is a highly available solution in the IBM cloud portfolio and hence we have never had any issues with the data base being available - we also do continuous replication to be on the safer side just in case some thing goes awry. We also perform twice a year disaster recovery tests.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
    Read full review
    Performance
    IBM
    very easy to get started and is very developer friendly given that it uses couchDB analytics. It is a cloud based solution and hence there is no hardware investment in a server and staging the server to get started and the associated delays/bureaucracy involved to get started. Good documentation is also available.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
    Read full review
    Support Rating
    IBM
    Very happy by the commitment given by the team which has been really good over the last 7 years of usage.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
    Incentivized
    Read full review
    In-Person Training
    IBM
    No answers on this topic
    GoTo formerly LogMeIn
    we did not have in person training
    Incentivized
    Read full review
    Online Training
    IBM
    online resources are good enough to understand but there is nothing like testing. In our case, we discovered some not documented behavior that we take in count now. Also, the experience in NodeJs is critical. Also, take in count that most of the "good practices" with cloudant are not in online courses but in blogs and pages from independent developers
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    n/a - wasnt in attendance
    Incentivized
    Read full review
    Implementation Rating
    IBM
    • Test the architecture on CouchDB helped us to address initial design flaws.
    • The migration to Cloudant as such was very painless.
    • We have migrate our replication system to Cloudant Android Sync for mobile devices.
    • We have regular informal contact with the Cloudant leadership to discuss our use cases and implementation strategies.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    The feature-set, including security, is very comparable. Overall, IBM's services added to the product are mature and stable, although product support and engineers could be a little better. Global availability is improving, and Disaster Recover Capabilities are great. Overall, it's very comparable to MongoDB as a DBaaS offer, available globally and with great documentation.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    IBM
    No answers on this topic
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    Scalability
    IBM
    The service scales incredibly well. As you would expect from CloudDB and IBM combination. The only reason I wouldn't score it a 10 is the fact that document trees can get nested and nested very quickly if you are attempting to do very complex datasets. Which makes your code that much more complex to deal. Its very possible we could find a solution to this problem with better database planning to begin with, but one of the reasons we chose a service over a self-hosted solution was so we could set it up quick and forget about it. So we weren't going to dedicate a team to architecture optimization.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    The system was implemented quite quickly and easily.
    Incentivized
    Read full review
    Professional Services
    IBM
    No answers on this topic
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    Return on Investment
    IBM
    • IBM Cloudant is very secure and we never have to worry about losing data/unauthorized access
    • It is one of the best data backup system and works well
    • Global availability means it is easy to connect to the nearest data center and this reduces load time which is great.
    Read full review
    GoTo formerly LogMeIn
    • LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
    • Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Resolve Screenshots

    Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board