CloudBees Continuous Integration vs. New Relic

For all continuous integration features like multi branch pipeline, continuous build, and deployment execution, highly customizable groovy scripting, well integration with most of repositories like SVN, GIT, etc. are some of the exceptional features which helps devOps related tasks a treat to work everyday. With some minor changes in agent configuration and handling of their configuration on master instances would reduce a lot of issues. Also, cache of maven handling on agents needs to be improved (though not related to tool but the CI pipelines). But, since this is a very mature and performant tool, we expect some out of the box functionalities to handle all such scenarios. Overall, the tool works wonders because of its highly customizable features.

Incentivized

New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example

Incentivized

• Customer Support
• Solutions engineering

Incentivized

• It gives us insights of applications, infrastructure, clouds very well.
• The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
• It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.

Incentivized

• File or Workspace Management
• Agent configurations at master level
• Better Support for issues in product

Incentivized

• And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
• Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
• With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.

Incentivized

The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.

Incentivized

I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.

Incentivized

Never observed an outage

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there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Support seems very unreachable from my experience. They handle cases if developers are facing issues, support seems to be very limited. It's not like other tools in a market where every mail is being taken priority and responses are sent. We see a lack in this particular aspect when it comes to CloudBees Jenkins Platform.

Incentivized

The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed

Incentivized

It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.

CloudBees Jenkins Support is on par with the other enterprise tools we're currently using. It has performed well enough that we've adopted the product and placed it in the critical path of our software delivery pipelines.

Incentivized

Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.

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Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless

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• Positive - Handles number of requests
• Positive - Customizations of pipelines helps integrate many type of frameworks
• Negative - Cache management on agents for dependencies downloaded
• Positive - credential management helps reduce configurations to be done for each project job at manual level

Incentivized

• We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
• We were able to identify our slowest database queries and optimize them for quicker response times.

Incentivized