What users are saying about
2 Ratings
86 Ratings
2 Ratings
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Score 8 out of 100
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 2 feature sets: Cloud PBX, VoIP system collaboration
  • Grasshopper ranks higher in 1 feature set: Mobile apps
  • CloudCall and Grasshopper are tied in 1 feature set: Call Management

Cloud PBX

10.0

CloudCall

100%
9.7

Grasshopper

97%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
9.5
95%
23 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
10.0
100%
24 Ratings

User templates

10.0
100%
1 Rating
10.0
100%
19 Ratings

Call reports

10.0
100%
1 Rating
9.5
95%
33 Ratings

Directory of employee names

10.0
100%
1 Rating
9.5
95%
34 Ratings

Call Management

9.6

CloudCall

96%
9.6

Grasshopper

96%
CloudCall ranks higher in 3/5 features

Answering rules

10.0
100%
1 Rating
9.3
93%
47 Ratings

Call recording

10.0
100%
1 Rating
9.5
95%
22 Ratings

Call park

9.0
90%
1 Rating
9.7
97%
12 Ratings

Call screening

10.0
100%
1 Rating
10.0
100%
36 Ratings

Message alerts

9.0
90%
1 Rating
9.3
93%
43 Ratings

VoIP system collaboration

9.0

CloudCall

90%
8.0

Grasshopper

80%
CloudCall ranks higher in 2/4 features

Audio conferencing

8.0
80%
1 Rating
7.7
77%
7 Ratings

Instant messaging

10.0
100%
1 Rating
8.0
80%
9 Ratings

Video conferencing

N/A
0 Ratings
7.9
79%
3 Ratings

Video screen sharing

N/A
0 Ratings
8.2
82%
3 Ratings

Mobile apps

7.0

CloudCall

70%
9.0

Grasshopper

90%
Grasshopper ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
9.0
90%
35 Ratings

Mobile app for Android

N/A
0 Ratings
9.0
90%
29 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Support Rating
  • CloudCall and Grasshopper are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
8.0

Grasshopper

80%
56 Ratings

Usability

CloudCall

N/A
0 Ratings
6.0

Grasshopper

60%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings
8.7

Grasshopper

87%
83 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Grasshopper

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Julliana Reyes | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Grasshopper

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
David Renberg | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Grasshopper

  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Trisha Miller | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

Grasshopper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

Grasshopper Editions & Modules

Edition
Solo$291
Partner$491
Small Business$891
  1. per month
Additional Pricing Details

Usability

CloudCall

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Grasshopper

Grasshopper 8.7
Based on 83 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Diane Helbig | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Grasshopper

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Grasshopper

  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Courtney Mudd | TrustRadius Reviewer

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