What users are saying about
2 Ratings
54 Ratings
2 Ratings
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Score 8 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Rakuten Viber ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

10.0

CloudCall

100%
8.9

Rakuten Viber

89%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
8.5
85%
6 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
9.1
91%
8 Ratings

User templates

10.0
100%
1 Rating
8.7
87%
7 Ratings

Call reports

10.0
100%
1 Rating
9.4
94%
9 Ratings

Directory of employee names

10.0
100%
1 Rating
9.0
90%
8 Ratings

Call Management

9.6

CloudCall

96%
8.8

Rakuten Viber

88%
CloudCall ranks higher in 4/5 features

Answering rules

10.0
100%
1 Rating
8.6
86%
9 Ratings

Call recording

10.0
100%
1 Rating
8.9
89%
9 Ratings

Call park

9.0
90%
1 Rating
8.4
84%
4 Ratings

Call screening

10.0
100%
1 Rating
8.4
84%
9 Ratings

Message alerts

9.0
90%
1 Rating
9.5
95%
14 Ratings

VoIP system collaboration

9.0

CloudCall

90%
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 3/4 features

Audio conferencing

8.0
80%
1 Rating
9.1
91%
13 Ratings

Instant messaging

10.0
100%
1 Rating
9.9
99%
9 Ratings

Video conferencing

N/A
0 Ratings
8.7
87%
13 Ratings

Video screen sharing

N/A
0 Ratings
8.9
89%
5 Ratings

Mobile apps

7.0

CloudCall

70%
9.9

Rakuten Viber

99%
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
9.9
99%
17 Ratings

Mobile app for Android

N/A
0 Ratings
9.9
99%
17 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Support Rating
  • Rakuten Viber is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
8.7

Rakuten Viber

87%
18 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
8.7

Rakuten Viber

87%
13 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Rakuten Viber

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
Alexis Blanco | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Filip Witkowski | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Tigran Petrosyan | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0.019 Per Minute

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 8.7
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Rakuten Viber

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Samira Islam Resmi | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Liz Wade | TrustRadius Reviewer

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