CloudCall vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.2 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
CloudCallRakuten Viber
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
CloudCallRakuten Viber
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudCallRakuten Viber
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallRakuten Viber
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
3% above category average
Rakuten Viber
9.5
13 Ratings
17% above category average
Hosted PBX8.03 Ratings9.56 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings9.78 Ratings
User templates9.02 Ratings8.87 Ratings
Call reports9.03 Ratings9.89 Ratings
Directory of employee names7.53 Ratings9.78 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
1% below category average
Rakuten Viber
9.3
15 Ratings
11% above category average
Answering rules9.03 Ratings9.59 Ratings
Call recording9.53 Ratings9.79 Ratings
Call park7.53 Ratings8.84 Ratings
Call screening7.53 Ratings8.89 Ratings
Message alerts8.03 Ratings9.814 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
8% below category average
Rakuten Viber
9.5
13 Ratings
16% above category average
Video conferencing7.52 Ratings9.513 Ratings
Audio conferencing8.03 Ratings9.713 Ratings
Video screen sharing7.01 Ratings9.05 Ratings
Instant messaging7.53 Ratings10.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
8% above category average
Rakuten Viber
10.0
18 Ratings
21% above category average
Mobile app for iOS8.53 Ratings10.017 Ratings
Mobile app for Android9.01 Ratings10.017 Ratings
Best Alternatives
CloudCallRakuten Viber
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallRakuten Viber
Likelihood to Recommend
8.5
(3 ratings)
9.6
(18 ratings)
Support Rating
10.0
(1 ratings)
9.4
(7 ratings)
User Testimonials
CloudCallRakuten Viber
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
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Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Support Rating
CloudCall
Customer support is always responsive and timely.
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Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
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Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
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Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd