What users are saying about
2 Ratings
37 Ratings
2 Ratings
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Score 8 out of 100
37 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Rakuten Viber
8.1
Hosted PBX
CloudCall
10.0
Rakuten Viber
7.4
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Rakuten Viber
8.3
User templates
CloudCall
10.0
Rakuten Viber
8.6
Call reports
CloudCall
10.0
Rakuten Viber
7.9
Directory of employee names
CloudCall
10.0
Rakuten Viber
8.3

Call Management

CloudCall
9.6
Rakuten Viber
6.3
Answering rules
CloudCall
10.0
Rakuten Viber
6.9
Call recording
CloudCall
10.0
Rakuten Viber
6.9
Call park
CloudCall
9.0
Rakuten Viber
5.3
Call screening
CloudCall
10.0
Rakuten Viber
4.5
Message alerts
CloudCall
9.0
Rakuten Viber
8.1

VoIP system collaboration

CloudCall
9.0
Rakuten Viber
7.9
Audio conferencing
CloudCall
8.0
Rakuten Viber
8.1
Instant messaging
CloudCall
10.0
Rakuten Viber
7.9
Video conferencing
CloudCall
Rakuten Viber
8.1
Video screen sharing
CloudCall
Rakuten Viber
7.5

Mobile apps

CloudCall
7.0
Rakuten Viber
8.3
Mobile app for iOS
CloudCall
7.0
Rakuten Viber
8.3
Mobile app for Android
CloudCall
Rakuten Viber
8.3

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 6.9
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Rakuten Viber
7.5

Support Rating

CloudCall
10.0
Rakuten Viber
6.9

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