2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Talkdesk
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Top Rated
493 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 493 reviews and ratings
Feature Set Ratings
Cloud PBX
10.0
CloudCall
100%
Talkdesk
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
N/A
0 Ratings
User templates
10.0
100%
1 Rating
N/A
0 Ratings
Call reports
10.0
100%
1 Rating
N/A
0 Ratings
Directory of employee names
10.0
100%
1 Rating
N/A
0 Ratings
Call Management
9.6
CloudCall
96%
Talkdesk
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating
N/A
0 Ratings
Call recording
10.0
100%
1 Rating
N/A
0 Ratings
Call park
9.0
90%
1 Rating
N/A
0 Ratings
Call screening
10.0
100%
1 Rating
N/A
0 Ratings
Message alerts
9.0
90%
1 Rating
N/A
0 Ratings
VoIP system collaboration
9.0
CloudCall
90%
Talkdesk
Feature Set Not Supported
N/A
CloudCall ranks higher in 2/2 features
CloudCall ranks higher in 2/2 features
Audio conferencing
8.0
80%
1 Rating
N/A
0 Ratings
Instant messaging
10.0
100%
1 Rating
N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%
Talkdesk
Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features
Mobile app for iOS
7.0
70%
1 Rating
N/A
0 Ratings
Contact Center Software
CloudCall
Feature Set Not Supported
N/A
8.6
Talkdesk
86%
Talkdesk ranks higher in 13/13 features
Talkdesk ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
8.6
86%
365 Ratings
Validate callers
N/A
0 Ratings
8.4
84%
324 Ratings
Outbound response
N/A
0 Ratings
8.6
86%
337 Ratings
Call forwarding
N/A
0 Ratings
8.7
87%
327 Ratings
Click-to-call (CTC)
N/A
0 Ratings
8.7
87%
305 Ratings
Warm transfer
N/A
0 Ratings
9.1
91%
346 Ratings
Predictive dialing
N/A
0 Ratings
8.2
82%
169 Ratings
Interactive voice response
N/A
0 Ratings
9.0
90%
237 Ratings
REST APIs
N/A
0 Ratings
8.0
80%
196 Ratings
Call scripts
N/A
0 Ratings
8.5
85%
165 Ratings
Call tracking
N/A
0 Ratings
8.7
87%
337 Ratings
Multichannel integration
N/A
0 Ratings
8.5
85%
250 Ratings
CRM software integration
N/A
0 Ratings
8.5
85%
297 Ratings
Workforce Optimization (WFO)
CloudCall
Feature Set Not Supported
N/A
8.9
Talkdesk
89%
Talkdesk ranks higher in 9/9 features
Talkdesk ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
8.9
89%
334 Ratings
Omnichannel inbound routing
N/A
0 Ratings
8.6
86%
239 Ratings
Recording
N/A
0 Ratings
9.4
94%
357 Ratings
Quality management
N/A
0 Ratings
9.0
90%
323 Ratings
Call analytics
N/A
0 Ratings
8.7
87%
334 Ratings
Historical reporting
N/A
0 Ratings
8.8
88%
337 Ratings
Live reporting
N/A
0 Ratings
9.0
90%
334 Ratings
Customer surveys
N/A
0 Ratings
8.6
86%
186 Ratings
Customer interaction analytics
N/A
0 Ratings
8.7
87%
210 Ratings
Attribute Ratings
- CloudCall is rated higher in 1 area: Support Rating
- Talkdesk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
8.8
Talkdesk
88%
395 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings
8.5
Talkdesk
85%
15 Ratings
Usability
CloudCall
N/A
0 Ratings
9.0
Talkdesk
90%
203 Ratings
Availability
CloudCall
N/A
0 Ratings
10.0
Talkdesk
100%
2 Ratings
Performance
CloudCall
N/A
0 Ratings
10.0
Talkdesk
100%
2 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings
8.2
Talkdesk
82%
189 Ratings
In-Person Training
CloudCall
N/A
0 Ratings
10.0
Talkdesk
100%
1 Rating
Online Training
CloudCall
N/A
0 Ratings
10.0
Talkdesk
100%
1 Rating
Implementation Rating
CloudCall
N/A
0 Ratings
8.7
Talkdesk
87%
167 Ratings
Product Scalability
CloudCall
N/A
0 Ratings
10.0
Talkdesk
100%
2 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesTalkdesk
Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.

Verified User
Account Manager in Sales
Hospitality Company, 10,001+ employeesPros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesTalkdesk
- Studio Academy - We / our team can self learn on how to address our own problems
- Studio Building - Very easy to draft up a phone tree and have it operational in hours!
- Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
Senior Support Associate
FORMEHealth, Wellness and Fitness, 51-200 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesTalkdesk
- Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.

Verified User
Administrator in Information Technology
Banking Company, 501-1000 employeesPricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—Talkdesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Talkdesk Editions & Modules
Edition
Professional | $651 |
---|---|
Professional + | Contact sales team |
Enterprise | Contact sales team |
- per seat/per month
- none
Additional Pricing Details
—Likelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 8.5
Based on 15 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

Verified User
Manager in Customer Service
Computer Software Company, 201-500 employeesUsability
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 9.0
Based on 203 answers
Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
Royalty Relations Advisor
BPX EnergyOil & Energy, 10,001+ employees
Reliability and Availability
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 2 answers
Nothing so far , no issues which is very good, first time in this business i have seen something like this.

Verified User
Manager in Customer Service
Consumer Services Company, 10,001+ employeesPerformance
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 2 answers
We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.
SVP, Business Development and Consumer Sales
JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees
Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesTalkdesk
Talkdesk 8.2
Based on 189 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Director of Client Success
GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees
In-Person Training
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 1 answer
I was shown how to use Talkdesk and was happy with it. I learned all I needed.

Verified User
Manager in Customer Service
Consumer Services Company, 10,001+ employeesOnline Training
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 1 answer
Easy to use, digestable bits of information
SVP, Business Development and Consumer Sales
JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees
Implementation Rating
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 8.7
Based on 167 answers
The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.

Verified User
Vice-President in Customer Service
Internet Company, 51-200 employeesAlternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesTalkdesk
I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.

Verified User
Manager in Quality Assurance
E-Learning Company, 1001-5000 employeesScalability
CloudCall
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 2 answers
Works very well where I work , serves the purpose of the business.

Verified User
Manager in Customer Service
Consumer Services Company, 10,001+ employeesReturn on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesTalkdesk
- Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
- Increase in quality audit scores through weekly reviews by this tool.
- Employee morale and company survey as agents are not stressing with the easy use of this tool.
- Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Training and Quality Manager
ClearlyRetail, 51-200 employees