What users are saying about
2 Ratings
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Top Rated
255 Ratings
2 Ratings
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Score 8 out of 100

Talkdesk

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Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk has helped my team manage not only our customer contact center and the employees that work remotely now due to COVID-19, but Talkdesk has also allowed us to filter out spammers, sales calls, customer support calls, onboarding calls, as we have been able to customize our ring groups to a maximum with all the options that Talkdesk allows you to have. Including custom IVR'S per each ring group and then some.
Mark de Gruiter | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Talkdesk
Hosted PBX
CloudCall
10.0
Talkdesk
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Talkdesk
User templates
CloudCall
10.0
Talkdesk
Call reports
CloudCall
10.0
Talkdesk
Directory of employee names
CloudCall
10.0
Talkdesk

Call Management

CloudCall
9.6
Talkdesk
Answering rules
CloudCall
10.0
Talkdesk
Call recording
CloudCall
10.0
Talkdesk
Call park
CloudCall
9.0
Talkdesk
Call screening
CloudCall
10.0
Talkdesk
Message alerts
CloudCall
9.0
Talkdesk

VoIP system collaboration

CloudCall
9.0
Talkdesk
Audio conferencing
CloudCall
8.0
Talkdesk
Instant messaging
CloudCall
10.0
Talkdesk

Mobile apps

CloudCall
7.0
Talkdesk
Mobile app for iOS
CloudCall
7.0
Talkdesk

Contact Center Software

CloudCall
Talkdesk
8.7
Agent dashboard
CloudCall
Talkdesk
8.4
Validate callers
CloudCall
Talkdesk
8.6
Outbound response
CloudCall
Talkdesk
8.7
Call forwarding
CloudCall
Talkdesk
8.9
Click-to-call (CTC)
CloudCall
Talkdesk
9.0
Warm transfer
CloudCall
Talkdesk
9.1
Predictive dialing
CloudCall
Talkdesk
8.6
Interactive voice response
CloudCall
Talkdesk
9.0
REST APIs
CloudCall
Talkdesk
8.5
Call scripts
CloudCall
Talkdesk
8.9
Call tracking
CloudCall
Talkdesk
8.9
Multichannel integration
CloudCall
Talkdesk
8.1
CRM software integration
CloudCall
Talkdesk
8.5

Workforce Optimization (WFO)

CloudCall
Talkdesk
8.5
Inbound call routing
CloudCall
Talkdesk
8.8
Omnichannel inbound routing
CloudCall
Talkdesk
8.6
Recording
CloudCall
Talkdesk
9.3
Quality management
CloudCall
Talkdesk
8.4
Call analytics
CloudCall
Talkdesk
8.2
Historical reporting
CloudCall
Talkdesk
8.5
Live reporting
CloudCall
Talkdesk
8.2
Customer surveys
CloudCall
Talkdesk
8.4
Customer interaction analytics
CloudCall
Talkdesk
8.5

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Talkdesk

  • Customization -- we can set up all our outbound messages in the caller menu, and the caller then can select the appropriate department. We can prioritize inbound calls during busy times
  • Transcripts -- While not 100% accurate, the voice to text conversion is quite helpful
  • Caller ID -- we can generally tell when an existing customer is calling in -- this allows us to get a jump on locating order details, etc.
  • Pop-ups -- regardless of the window being used, you can always see when a call is coming in
Bill Cummings | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Talkdesk

  • We have experienced call drops from time to time.
  • There are times when callers are unable to hear our support agents.
  • Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.
Greg Zalecki Jr. | TrustRadius Reviewer

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.7
Based on 2 answers
We are invested! :)
Taylor Pineiro | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.3
Based on 39 answers
The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.
Kelly Hogan | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk 8.8
Based on 117 answers
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Jeffrey Adams | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Talkdesk

I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software
Becky Jewell Laughton | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Talkdesk

  • We are able to keep in touch with customers and get back to any calls we missed
  • Not missing leads, Talkdesk has allowed for us to handle increased call volume
  • Keeping track of call data and agents allows for smooth workday and no lapse in coverage, especially in a work from home environment
Kerri K | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Talkdesk
8.4

Likelihood to Renew

CloudCall
Talkdesk
7.7

Usability

CloudCall
Talkdesk
9.3

Support Rating

CloudCall
10.0
Talkdesk
8.8

Implementation Rating

CloudCall
Talkdesk
7.0

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