CloudCall vs Talkdesk | TrustRadius

What users are saying about

Score 8 out of 10

Based on 2 reviews and ratings

Score 8.1 out of 10

Based on 255 reviews and ratings

Feature Rating Comparison

CloudCall

Talkdesk

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CloudCall

Talkdesk

Answering rules

Call recording

Call park

Call screening

Message alerts

CloudCall

Talkdesk

Audio conferencing

Instant messaging

CloudCall

Talkdesk

Mobile app for iOS

CloudCall

Talkdesk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CloudCall

Talkdesk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Innovation- has technology that a lot of competitors don't
customer service and support

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Customization -- we can set up all our outbound messages in the caller menu, and the caller then can select the appropriate department. We can prioritize inbound calls during busy times
Transcripts -- While not 100% accurate, the voice to text conversion is quite helpful
Caller ID -- we can generally tell when an existing customer is calling in -- this allows us to get a jump on locating order details, etc.
Pop-ups -- regardless of the window being used, you can always see when a call is coming in

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Director of Customer Service

EVELO Electric BicyclesSports, 11-50 employees

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Cons

The service on their app is not the best
The texting platform can always improve

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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We have experienced call drops from time to time.
There are times when callers are unable to hear our support agents.
Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.

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Greg Zalecki Jr.

Director of Client Services

Sema4Biotechnology, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Talkdesk 7.7

Based on 2 answers

We are invested! :)

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Product Specialist

NationBuilderInternet, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Talkdesk 9.3

Based on 39 answers

The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.

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Customer Service Manager

Neighborhoods.comReal Estate, 51-200 employees

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Support Rating

CloudCall 10.0

Based on 1 answer

Customer support is always responsive and timely.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Talkdesk 8.8

Based on 117 answers

Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.

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Business Development Manager

sMedia.caMarketing & Advertising, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 7.0

Based on 1 answer

It was a little confusing but it was worth it!

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Product Specialist

NationBuilderInternet, 51-200 employees

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Alternatives Considered

CloudCall is much better and easier functionality with more options.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software

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Becky Jewell Laughton

Implementation Project Manager

XolaInternet, 51-200 employees

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Return on Investment

Call recordings have become useful in our business
Notes autolog in bullhorn

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

We are able to keep in touch with customers and get back to any calls we missed
Not missing leads, Talkdesk has allowed for us to handle increased call volume
Keeping track of call data and agents allows for smooth workday and no lapse in coverage, especially in a work from home environment

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Customer Service Representative

Neighborhoods.com LLCReal Estate, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

CloudCall

Talkdesk

CloudCall

Talkdesk

CloudCall

Talkdesk

CloudCall

Talkdesk

CloudCall

Talkdesk

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