Clover vs Revel Systems | TrustRadius

What users are saying about

Score 9 out of 10

Based on 16 reviews and ratings

Score 8.1 out of 10

Based on 15 reviews and ratings

Pros

User experience
Payment transactions
Customer support

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Verified User

Employee in Information Technology

Restaurants Company, 10,001+ employees

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In-depth reporting for sales and inventory tracking
Intuitive and easy-to-use UI
Helpful support from Revel with the Enterprise system
Fairly easy to create APIs to other systems

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

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Cons

The setup of the app could use some improvement.
I feel like the app is a little confusing to navigate.
This may be difficult for older users who are not as comfortable or savvy in an app setting.

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Senior Office Administrator

Harbour Technology ConsultingInformation Technology and Services, 1-10 employees

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I don't have many complaints

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President/Owner

Patty's Cakes and DessertsRestaurants, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Revel Systems 9.0

Based on 1 answer

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Usability

Clover 9.3

Based on 3 answers

There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.

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Verified User

Consultant in Engineering

Apparel & Fashion Company, 1-10 employees

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Revel Systems 7.0

Based on 1 answer

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Support Rating

Clover 8.3

Based on 3 answers

We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.

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Verified User

Employee in Information Technology

Restaurants Company, 10,001+ employees

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Revel Systems 9.8

Based on 2 answers

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Revel Systems 7.0

Based on 1 answer

Not for this one

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Alternatives Considered

Clover is great because they have their own equipment, but it would be nice to make it more mobile and use it on an app from anywhere. Sometimes we go to events and have to use Square, which is another great option. For small businesses I would definitely recommend using something like Square because it doesn't have the monthly fees, it is by transaction only.

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Kirsten Rodriguez

Safety

Southern Style Management, Inc.Farming, 11-50 employees

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Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

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Christopher Frary

Owner

Enbridge St. Lawrence GasRestaurants, 1-10 employees

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Return on Investment

Increased cashflow for clients
Small setup time
Robust

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Verified User

Professional in Corporate

Computer Software Company, 11-50 employees

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Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
We have almost endless data to look back on and help make business decisions
It's easy to train, which reduces labor.

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President/Owner

Patty's Cakes and DessertsRestaurants, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

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