CMW Platform vs. ignio AIOps

If you have multiple departments that are in charge of production or different facets of a large project, this platform is for you. International companies would benefit especially from the real-time updates, which are incredible for overseas production monitoring. For smaller businesses, the cost is too much for something that could be handled in-house

It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.

• Graphical workflow builder capability makes it easy to set workflow in form of spreadsheets to improve visibility.
• Workflow automation in the cloud unifies tasks, documents and resources in real-time.
• Integration with outlook makes it easy to manage workloads direct to the email.

• ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
• Centralize the dashboard to view and executed the health of systems in our environment.
• It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
• ignio event management helps the organization to manage the alerts well and make an informed decision.

• Even though the cost is higher than its counterparts in the market, overall, it is reliable and gets the job done.
• I've faced a single issue in my tenure of using this platform - the integration capabilities. As compared to other project management tools, CMW does seem to have limited integration options.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
• The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
• These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

Very likely.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is a very good product and it helps our organization.

As I mentioned in my whole review that it is making opration smoother it's capabilities to automate repetitive tasks, reduce manual errors,and improve productivity.Its low code approach allows us to create business apps quickly and easily without requiring extensibe programming knowledge.although it has lots of positive points but there are some issues which is barrier to become perfect that's why I give 8

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It was up than Dynatrace

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We had performance issues in older version butterfly. But the new version cheetah is simply amazing

It's more of drag and drop functionality. It is quite easy to set up. Creation of form is very easy. Support Team of Comindware Tracker is good and very friendly. It is efficient in terms of task management, project management, team management, vendor/client tracking.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

Implementation team has provided necessary training & enablement.

Online training materials are shared by the implementation team and it was good.

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.

Other than trying Comindware Tracker it is newer to me, I have used Adobe software multiple times and are familiar with their products. I won't stack Comindware Tracker against them because they both are amazing. I like using Comindware tracker because it is easy to use and is great for me, it helps optimize and maintain my workflows.

Self HEAL OOB Capabilites

Quite Scalable!

• Comindware Tracker is versatile and can be used to automate common business processes.
• Comindware Tracker offers process adjustments and visibility in real time.
• Comindware Tracker anticipates the organization's document and data management in a unified way.
• It provides analytical analysis as well as complex reports to help us run our business more efficiently.
• It is ideal for the automation and execution of processes by classifying tasks.
• Comindware Tracker helps in quick and easy simplification of operations.
• Comindware Tracker improves the agility of routine activities.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
• ignio has increased our alert coverage by over 60%.