What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Talkdesk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer

Talkdesk

Talkdesk has helped my team manage not only our customer contact center and the employees that work remotely now due to COVID-19, but Talkdesk has also allowed us to filter out spammers, sales calls, customer support calls, onboarding calls, as we have been able to customize our ring groups to a maximum with all the options that Talkdesk allows you to have. Including custom IVR'S per each ring group and then some.
Mark de Gruiter | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

OneContact CC
Talkdesk
8.7
Agent dashboard
OneContact CC
Talkdesk
8.4
Validate callers
OneContact CC
Talkdesk
8.6
Outbound response
OneContact CC
Talkdesk
8.7
Call forwarding
OneContact CC
Talkdesk
8.9
Click-to-call (CTC)
OneContact CC
Talkdesk
9.0
Warm transfer
OneContact CC
Talkdesk
9.1
Predictive dialing
OneContact CC
Talkdesk
8.6
Interactive voice response
OneContact CC
Talkdesk
9.0
REST APIs
OneContact CC
Talkdesk
8.5
Call scripts
OneContact CC
Talkdesk
8.9
Call tracking
OneContact CC
Talkdesk
8.9
Multichannel integration
OneContact CC
Talkdesk
8.1
CRM software integration
OneContact CC
Talkdesk
8.5

Workforce Optimization (WFO)

OneContact CC
Talkdesk
8.5
Inbound call routing
OneContact CC
Talkdesk
8.8
Omnichannel inbound routing
OneContact CC
Talkdesk
8.6
Recording
OneContact CC
Talkdesk
9.3
Quality management
OneContact CC
Talkdesk
8.4
Call analytics
OneContact CC
Talkdesk
8.2
Historical reporting
OneContact CC
Talkdesk
8.5
Live reporting
OneContact CC
Talkdesk
8.2
Customer surveys
OneContact CC
Talkdesk
8.5
Customer interaction analytics
OneContact CC
Talkdesk
8.5

Pros

OneContact CC

  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer

Talkdesk

  • Customization -- we can set up all our outbound messages in the caller menu, and the caller then can select the appropriate department. We can prioritize inbound calls during busy times
  • Transcripts -- While not 100% accurate, the voice to text conversion is quite helpful
  • Caller ID -- we can generally tell when an existing customer is calling in -- this allows us to get a jump on locating order details, etc.
  • Pop-ups -- regardless of the window being used, you can always see when a call is coming in
Bill Cummings | TrustRadius Reviewer

Cons

OneContact CC

  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer

Talkdesk

  • We have experienced call drops from time to time.
  • There are times when callers are unable to hear our support agents.
  • Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.
Greg Zalecki Jr. | TrustRadius Reviewer

Likelihood to Renew

OneContact CC

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.6
Based on 2 answers
We are invested! :)
Taylor Pineiro | TrustRadius Reviewer

Usability

OneContact CC

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.3
Based on 39 answers
The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.
Kelly Hogan | TrustRadius Reviewer

Support Rating

OneContact CC

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.8
Based on 117 answers
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Jeffrey Adams | TrustRadius Reviewer

Implementation Rating

OneContact CC

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

OneContact CC

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer

Talkdesk

I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software
Becky Jewell Laughton | TrustRadius Reviewer

Return on Investment

OneContact CC

  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer

Talkdesk

  • We are able to keep in touch with customers and get back to any calls we missed
  • Not missing leads, Talkdesk has allowed for us to handle increased call volume
  • Keeping track of call data and agents allows for smooth workday and no lapse in coverage, especially in a work from home environment
Kerri K | TrustRadius Reviewer

Pricing Details

OneContact CC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OneContact CC
7.3
Talkdesk
8.4

Likelihood to Renew

OneContact CC
Talkdesk
7.6

Usability

OneContact CC
Talkdesk
9.3

Support Rating

OneContact CC
Talkdesk
8.8

Implementation Rating

OneContact CC
Talkdesk
7.0

Add comparison